Experience

Voluble Systems LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Delivery Manager

  • Jan 2019 - Present

  •Head the India Offshore Delivery for a 60+ people Recruitment Process Center in Gurgaon•Experience working with Fortune 100 Clients.•P&L Ownership for Center's financial performance.•Responsible and Accountable for smooth running of Company’s US Staffing Operation.•Accountability for Center's Production, Recruiter Productivity & Client Performance - based on per-determined SOPs set by the business.•To work closely with all the Client Managers in US and Resource Managers in India, to make sure proper coordination exist between team India and team US. •To ensure proper client allocation between all the RMs as per the availability, team size and type of requirements and strength and weaknesses of the teams.•Work in a matrix organization with U.S. Headquarters and India Competency Support Units (hiring, training, deployment, process, quality, service horizontals) to achieve desired P&L as well as operating SLAs •Areas of responsibilities encompass: People Management, Process Management, Compliance Management, Service Management, Performance Management•Strong focus on productivity (coverage, speed, quality) and business/ financial SLAs•To develop strategies and policies for the betterment of company and team members. •To improve the Overall productivity of all the Recruiters in terms of bottom line results and Success Ratio, be it submissions to interviews, interviews to Offers or Offers to Starts.•To manage conflict and escalations of all the employees in the US Staffing Operation. •To take new initiatives that helps in improving overall productivity, reduce cost and increase revenue.•To make sure proper discipline and decorum is maintained on the floor and all the people in my team get a good environment to work, that will help in employee retention.•To ensure proper client coverage and SLAs are met.



TASC Outsourcing

• United Arab Emirates
• Staffing and Recruiting
• 500 - 600 Employee

• Team Lead

  • May 2014 - Dec 2018



RAS & Associates

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Technical Recruiter

  • Mar 2010 - Nov 2014