Head Of Operations - India

• Aug 2019 - Present

. Plans and organizes daily activities related to production and operations. . Measures productivity by analyzing performance data, financial data, and activity reports. . Coordinates with other support departments such as human resources, finance, and logistics to ensure successful production operations. . Oversees the shipping and receiving functions. . Determines labor needs to meet production goals. . Assists with budget preparation for operations unit. . Coordinates with marketing and sales departments to determine pricing, timing, and number of sales promotions, and products to be sold. . Assists with, or prepares and updates, organization’s operations manual and policies. . Performs other related duties as required. Show less

Senior Account Manager

• Sep 2016 - Jul 2018

. Evaluated assigned account’s business processes and provide recommendations for hotel set up and enhancements that generate additional revenue. Boosted existing revenue streams by making practical recommendations . Identified revenue opportunities within assigned accounts and their community through communications, programs and other activities as needed, collaborating with marketing, community management, business development and support. . Implemented business development initiatives & created a wide base of satisfied customers. Developed and nurtured strong business relations to ensure regular and repeat business. . Managed accounts management for APAC regions. Tracked inventories of the Hotels while analysing competitor prices. . Strategized and executed hotel establishments (Channel Manager, PMS, POS Integrations), productivity, queries and escalations. Solicited new business opportunities. Boosted existing revenue streams by making practical recommendations. . Prepared sales proposals for future prospects. Connected with licensed agents and brokers to tap into new markets. . Organized product trainings of clients and internal staff. Involved in website development. Conducted onsite meetings with Hotel owners, OTA’s and Corporate groups. Show less

Account Manager

• Mar 2014 - Sep 2016

. Formulated & implemented marketing & sale plans to ensure maximum brand visibility and capture optimum market shares. . Successfully delivered enhanced account referrals while maintaining high conversion rate based on individual client’s criteria. . Interfaced with the suppliers, sales agents, & Accounts/ Area Managers to establish credibility & rapport as well as developing strong working relationships. Organized product training programs for the client’s and internal staff members. . Ensured efficient and timely communication with prospects, customers & partners relative to promotions, new products and services, and other marketing and sales activities. Planned hotel set up, productivity as well as resolved client’s queries. . Provided organization the inputs on investments based on customer growth plans, market trends, emerging growth markets and business needs. Conducted competition analysis and market trends. . Remarkable efforts in profitable negotiations agreements with the suppliers & vendors resulting in major benefits to the business. Assured adherence to all company and governmental policies & procedures. . Spearheaded accounts management for 20 different regions including 250 hotels across the Globe. Show less

Sr. Guest Services Associate

• Mar 2013 - Feb 2014

Guest Services Associate

• Jun 2011 - Mar 2013