Experience

Swagstay Hotels

• India
• Hospitality
• 1 - 100 Employee

• Hotel Manager

  • Dec 2021 - Present

  Booked large groups for weddings, seminars, conferences and other events, providing best available room rates. Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates. Established internal databases and record management systems to enhance accuracy and integrity of documentation and data. Increased customer service ratings through personable service. Hired and trained new employees, demonstrating best methods for serving clients and guests. Prepared monthly resort audits for review. Oversaw day-to-day operations of 114-room hotel with staff of 25 employees. Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments. Resolved problems, improved operations and provided exceptional service. Maintained energy and enthusiasm in fast-paced environment. Show less


Reliance Retail
• Assistant Manager