Pivot Account Manager

• Sep 2023 - Present

Hospitality Consultancy, Auditing, Bar Inventory Analysis, Data Analysis, Mystery Shopping, Price and People strategy and Marketing Hospitality Consultancy, Auditing, Bar Inventory Analysis, Data Analysis, Mystery Shopping, Price and People strategy and Marketing

Server Assistant

• Apr 2023 - Present

Delivered food items to customers in a timely and accurate manner. Assisted servers and bartenders with orders and refilling drinks. Stocked bar and beverage areas with necessary items. Promptly responded to requests from servers or managers in a timely manner. Delivered food items to customers in a timely and accurate manner. Assisted servers and bartenders with orders and refilling drinks. Stocked bar and beverage areas with necessary items. Promptly responded to requests from servers or managers in a timely manner.

Prep Cook

• Apr 2023 - Jun 2023

Diced, sliced, and cut vegetables for use in dishes. Maintained clean, organized cook station in compliance with company standards, procedures, and sanitation requirements. Measured and mixed ingredients for sauces and dressings. Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans, and cooking utensils. Completed weekly kitchen cleaning and maintenance. Diced, sliced, and cut vegetables for use in dishes. Maintained clean, organized cook station in compliance with company standards, procedures, and sanitation requirements. Measured and mixed ingredients for sauces and dressings. Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans, and cooking utensils. Completed weekly kitchen cleaning and maintenance.

Community Host

• Apr 2022 - Dec 2022

Client relations and service management, Monthly Billing Actively participated in meetings with senior management regarding key decisions impacting client relations activities. Managed multiple projects simultaneously while staying organized and on track with deliverables. Worked closely with purchasing and production to maintain levels of quality and on-hand inventory. Client relations and service management, Monthly Billing Actively participated in meetings with senior management regarding key decisions impacting client relations activities. Managed multiple projects simultaneously while staying organized and on track with deliverables. Worked closely with purchasing and production to maintain levels of quality and on-hand inventory.

Senior Customer Relations

• Jul 2020 - Mar 2022

Maintained up-to-date knowledge of products, services, policies, procedures, and regulations. Responded quickly and appropriately when escalated cases required urgent attention. Utilized strong interpersonal skills to build positive relationships with customers. Maintained up-to-date knowledge of products, services, policies, procedures, and regulations. Responded quickly and appropriately when escalated cases required urgent attention. Utilized strong interpersonal skills to build positive relationships with customers.

Food concierge

• Jul 2019 - Jun 2020

Developed comprehensive knowledge base articles for customers to easily access information related to their inquiries. Provided excellent customer service to clients by efficiently responding to inquiries and complaints regarding damage claims. Developed comprehensive knowledge base articles for customers to easily access information related to their inquiries. Provided excellent customer service to clients by efficiently responding to inquiries and complaints regarding damage claims.

Management Trainee

• Jul 2018 - Jul 2019

Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes. Helped oversee the daily operations of the store, managing staff and inventory. Resolved customer complaints and handled refunds and returns to promote satisfaction. Provided guidance and support to junior staff members during challenging situations. Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes. Helped oversee the daily operations of the store, managing staff and inventory. Resolved customer complaints and handled refunds and returns to promote satisfaction. Provided guidance and support to junior staff members during challenging situations.

Graduate Management Trainee

• Jun 2017 - Feb 2018