Experience

Shri Bhagwati Machines Pvt. Ltd.

• India
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Assistant Customer Service Manager

  • May 2015 - Present

  Providing help and advice to customers using your organisation's products or services; communicating courteously with customers by telephone, email, letter and face to face; investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; handling customer complaints; issuing refunds or compensation to customers; keeping accurate records of discussions or correspondence with customers; producing written information for customers, often involving use of computer packages/software; writing reports analysing the customer service that your organisation provides; improving customer service procedures, policies and standards for your organisation or department; meeting with other managers to discuss possible improvements to customer service; learning about your organisation's products or services and keeping up to date with changes; Show less