Consumer Experience Interviewer

• May 2022 - Present

Duty Manager

• Jan 2016 - May 2022

Ensure effective operations of the Front Office department Represent the General Manager, Upper Management and Heads of Departments in their absence in making decisions to ensure customer satisfaction and operational effectivenessRostering of staff and inputting time sheets into Kronos Time SchedulesMonitoring Security of the Hotel including Auditing keysDealing with customer Complaints and resolving complaints. Dealing with emergency situations including medical, Fire and Security.Collating departmental cash floats Monitoring Lost and Found Items of High value Meeting and greeting VIP customers Assisting Operational departments when busy and managing staffing to assist in busy operationsSolving operational problems and creating contingency plans to rectify them

Relife Duty Manager

• Jan 2015 - Jan 2016

Temporary substituting for duty manager as required.

Guest Service Agent

• Mar 2014 - Jan 2016

• Proficiency in using ONQ PMS System• Performing the night audit function of the hotel. • Monitoring Guest Accounts & Auditing Days Paperwork. • Preparing Daily Reports• Checking in and checking out of guests.• Updating TSA Upselling data. • Key Driver for Department Upselling • Assisting night manager.• Assisting Outlets when required.• Making reservations. • Assisting with room blocks and crew allocations. • Dealing with customer complaints using MAKE IT RIGHT toolkit • Assisting with fire alarms and emergency situations

Food and Beverage Attendant

• Mar 2013 - Mar 2014

• Setup of department • Preparation and service of food and beverage orders• Training of staff on night shift duties• Self-management of duties • Assisting Night Manager• Assisting with Fire alarms and emergency situations• Store requisitions

Task Force

• Aug 2017 - Sep 2017

Seconded to assist in training the front office team in standard operating procedures Train supervisors in dealing with guest complaints and problem resolution Establish procedures to aid Front Office Operations Identify areas of improvement Seconded to assist in training the front office team in standard operating procedures Train supervisors in dealing with guest complaints and problem resolution Establish procedures to aid Front Office Operations Identify areas of improvement

Trainee Kitchen Supervisor

• Jun 2011 - Jan 2012

Worked In the Premeire Eco friendly resort in Sri Lanka , Training in : Fine Dining preperations Breakfast Buffet operation Snack preperations Worked In the Premeire Eco friendly resort in Sri Lanka , Training in : Fine Dining preperations Breakfast Buffet operation Snack preperations

Trainee Steward

• Jan 2010 - Jun 2010

Gained Operational Experienc in : Seafood Restaurant Fine DIning Italian Pool Bar Banquets Gained Operational Experienc in : Seafood Restaurant Fine DIning Italian Pool Bar Banquets

Trainee Cook

• Feb 2009 - Jun 2009

Training Overall kitchen operational training Lunch and Dinner preperation Pastry preperation Training Overall kitchen operational training Lunch and Dinner preperation Pastry preperation