Rohaya Ismail
Operations & Customer Services at Modularsoft Sdn Bhd- Claim this Profile
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Bio
Juraini Jaafar
Rohaya is highly committed, dedicated towards her job and reliable. Having known her for 2 years at the College and approximately 2 years working as client-vendor, Rohaya is a result driven person and delivers her tasks timely. She has good communication skill, interacts well with all levels, both at work and outside of working environment. She has strong interpersonal skill and warmth personality. She is a fast learner, self-motivated, and adapts well with changes & new environment, she would be an asset and a good fit in any organization that she embarks on.
Ajeet Kaur
Having worked with Rohaya on numerous projects over a period of three years, I have found her to be an asset to the organisation. She has willingly taken on tasks outside her job scope and ensured that these tasks were completed on time and to the specifications of the customers. She is meticulous, organised in her job and has exceptional customer service skills.
Juraini Jaafar
Rohaya is highly committed, dedicated towards her job and reliable. Having known her for 2 years at the College and approximately 2 years working as client-vendor, Rohaya is a result driven person and delivers her tasks timely. She has good communication skill, interacts well with all levels, both at work and outside of working environment. She has strong interpersonal skill and warmth personality. She is a fast learner, self-motivated, and adapts well with changes & new environment, she would be an asset and a good fit in any organization that she embarks on.
Ajeet Kaur
Having worked with Rohaya on numerous projects over a period of three years, I have found her to be an asset to the organisation. She has willingly taken on tasks outside her job scope and ensured that these tasks were completed on time and to the specifications of the customers. She is meticulous, organised in her job and has exceptional customer service skills.
Juraini Jaafar
Rohaya is highly committed, dedicated towards her job and reliable. Having known her for 2 years at the College and approximately 2 years working as client-vendor, Rohaya is a result driven person and delivers her tasks timely. She has good communication skill, interacts well with all levels, both at work and outside of working environment. She has strong interpersonal skill and warmth personality. She is a fast learner, self-motivated, and adapts well with changes & new environment, she would be an asset and a good fit in any organization that she embarks on.
Ajeet Kaur
Having worked with Rohaya on numerous projects over a period of three years, I have found her to be an asset to the organisation. She has willingly taken on tasks outside her job scope and ensured that these tasks were completed on time and to the specifications of the customers. She is meticulous, organised in her job and has exceptional customer service skills.
Juraini Jaafar
Rohaya is highly committed, dedicated towards her job and reliable. Having known her for 2 years at the College and approximately 2 years working as client-vendor, Rohaya is a result driven person and delivers her tasks timely. She has good communication skill, interacts well with all levels, both at work and outside of working environment. She has strong interpersonal skill and warmth personality. She is a fast learner, self-motivated, and adapts well with changes & new environment, she would be an asset and a good fit in any organization that she embarks on.
Ajeet Kaur
Having worked with Rohaya on numerous projects over a period of three years, I have found her to be an asset to the organisation. She has willingly taken on tasks outside her job scope and ensured that these tasks were completed on time and to the specifications of the customers. She is meticulous, organised in her job and has exceptional customer service skills.
Experience
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Modularsoft Sdn Bhd
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Malaysia
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IT Services and IT Consulting
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1 - 100 Employee
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Operations & Customer Services
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Mar 2012 - Present
• Authorised for Service Note creation and Invoice generation for Maybank E-procurement, RHB E-procurement, UM Vendor System and TM SUS portal. • Ensure effective control over the monitoring and tracking of problems, requests and enquiries by customers/users. • Communicate and discuss with customers, suppliers and other outside parties in relation to deliveries and operations. • Prepare Purchase Order to suppliers and monitor the timeline for all deliveries by suppliers. • Manage and keep track on the quotation, Purchase Order, Delivery Order, Invoice and stock take. • As a Project Coordinator for University Utara Malaysia Smart Card Project and Universiti Pendidikan Sultan Idris Smart Card Project. • Involve in preparation of Tender and Request for proposal (RFP) for universities and banks. • Prepare and compile documentations on system maintenance contract to customer. • Prepare quotations, gross margins, proposal, letters and any other relevant documentation pertaining to customer’s request. Projects Managed/Operations/Achievements: ○ MCCS Visa/Mastercard Debit Card >> 2016-Present ○ Tabung Haji (TH) Project >> 2009-2014 ○ Bank Pin Pad Project >> 2009-Present ○ Multimedia University Smart Card Project >> 2008-2010 ○ MEPS Key Distribution (KD) Automation System >> 2009 ○ Bank Simpanan Nasional (BSN) Alat Kutipan Hutang (AKH) >> 2009-2011 ○ Capability Maturity Model Integration certificate >> 2008 Show less
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Modular Corp (M) Sdn Bhd
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Customer Relation Analyst / Project Office Coordinator
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Nov 2001 - Feb 2012
• Prepare quotations, gross margins, tender, proposal, agreement, letters and any other relevant documentation pertaining to customer’s request. • Ensure effective control over the monitoring and tracking of problems, requests and enquiries by customers/users. • Communicate and discuss with customers, suppliers and other outside parties in relation to deliveries and operations. • Prepare Purchase Order to suppliers. • Prepare and compile documentations on system maintenance contract to customer. • Join/accept invitation from customer to participate in their exhibition/seminar. • Ensure continuous commitment to Quality Management System principles in all aspects of the daily work routine. • Manage and keep track of stock take as well as filing. Projects Coordinated/Operations/Achievements: ○ Universiti Utara Malaysia (UUM) Smart Card Project >> 2002 ○ Universiti Pendidikan Sultan Idris (UPSI) Smart Card Project >> 2003 ○ Universiti Utara Malaysia (UUM) Smart Card Project >> 2004 ○ Universiti Teknologi MARA (UiTM) Smart Card Project >> 2005 ○ Universiti Sains Malaysia (USM) Smart Card Project >> 2005 Show less
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Pantai Medivest Sdn Bhd
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Hospitals and Health Care
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1 - 100 Employee
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Senior IT Executive
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Mar 2001 - Oct 2001
• Manage and ensure the smooth running of Wide Area Network that consist of Lotus Domino server, SQL server and Datacenter server for 19 service centers. • Run the query from Tongkah Medivest Information System using MS SQL 7.0 to generate report into Central Management Information System on web based for Ministry of Health and Sihat (Sistem Hospital Awasan Taraf). • Manage and ensure the smooth running of Wide Area Network that consist of Lotus Domino server, SQL server and Datacenter server for 19 service centers. • Run the query from Tongkah Medivest Information System using MS SQL 7.0 to generate report into Central Management Information System on web based for Ministry of Health and Sihat (Sistem Hospital Awasan Taraf).
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Perbadanan Usahawan Nasional Berhad (PUNB)
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Malaysia
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Financial Services
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100 - 200 Employee
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Information Technology Executive
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May 1995 - Feb 2001
• Design the format layout, develop, test and run system applications as well as consolidate and enhance on the current/existing applications using INGRES language. • Develop system applications that capable of extracting all data needed from various databases to disseminate the information to all authorized staff based on Graphical User Interface using MS ACCESS. • Internal user/technical supports such as reconfigure the corrupted PCs and notebooks, support network connection problems at users’ sites and network printing. • Maintain hardwares and softwares and doing backup and recovery. • Produce monthly reports such as statistic reports on loan stock interest, disbursement amount, etc. • Provide/conduct training to end users on how to use new and current softwares. Show less
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Education
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1993 - 1994
Arizona State University
Bachelor of Science - BS, Computer and Information Systems Security/Information Assurance -
1991 - 1992
MARA Community College
American Associate Degree (AAD), Computer Information Systems -
1990 - 1990
MARA College of Higher Education
Intensive English, English -
1985 - 1989
MRSM Balik Pulau
High School Diploma, High School/Secondary Certificate Programs
Community
