Rohan Vapaliya , MCSE , ITIL v4

Computer Lab Assistant at Veer Narmad South Gujarat University, Surat
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Contact Information
us****@****om
(386) 825-5501
Location
IN
Languages
  • English Professional working proficiency
  • Hindi Native or bilingual proficiency
  • Gujarati Native or bilingual proficiency

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Credentials

  • IT Information Library Foundations Certification (ITIL v4)
    AXELOS Global Best Practice
    Mar, 2020
    - Oct, 2024
  • ITIL® 4 Foundation CPD
    AXELOS Global Best Practice
    Mar, 2020
    - Oct, 2024
  • MCSE ( Microsoft Certified System Engineer )
    Microsoft
    Aug, 2011
    - Oct, 2024

Experience

  • Veer Narmad South Gujarat University, Surat
    • India
    • Higher Education
    • 200 - 300 Employee
    • Computer Lab Assistant
      • Dec 2014 - Present

       Assist students using software and equipment in the computer lab.  Plan computer lab instruction for individual student's needs or as requested by classroom teachers.  Oversee the working operation of the computers and computer lab equipment.  Perform basic computer troubleshooting, including course specific software and Hardware.  Computer Lab Assistants are responsible for maintaining a clean quiet work area for students.  Extend appropriate procedures, respond to queries and document resolution of repetitive issues.  Manage laboratory software, test materials and hardware to ensure security.  Handle lab equipment to clean keyboards, monitors and disk drives.  Identifying & resolving the hardware, OS or application related problem.  Preventive Maintenance such as Desktop disk space & memory monitoring.  Modify the Computer Hardware for increased the speed and smooth work.  Bio metric system (Card, Face, Finger) Enrolling, Editing, Backup, Restore.  CCTV Normal installation and Monitoring Data, backup. Show less

  • Ensure Services
    • United Arab Emirates
    • Information Technology & Services
    • 100 - 200 Employee
    • Desktop Support Engineer
      • Feb 2013 - Nov 2014

       IT request ticket generation and assign to responsible technician.  Respond to telephone calls, instant messages, email and personnel requests for technical support.  Document, track, and monitor all problem to ensure a timely resolution.  Perform other duties or special projects as requested related to area of responsibility.  Log all the incidents and service requests reported into IT Help Desk system.  Provide basic desktop support for hardware, peripherals, and network access.  Assist in technical upgrading and maintaining of entire desktop systems.  Support in testing and deployment of new applications and systems.  Preventive Maintenance such as Desktop disk space & memory monitoring  Used remote software to handle all help desk and technical support issues.  Communicate effectively with the more difficult customers.  Email (New Account, Backup, Import and Export, Troubleshoot outlook).  Citrix Assemble, Maintenance and Troubleshooting.  Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize service requests according to importance.  Provide basic administration of computer accounts and passwords.  Attend meetings and provide on-site support to various departments and branches.  Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines Maintain passwords, data integrity and file system security for computing environment Identify and repair hardware and network connectivity issue.  Performed remote installations, upgrades, and repairs using phone, online chat, and remote desktop software.  Knowledge of Service Desk software (Talking staff / Clients through a series of action either face to face or over the telephone to help set up systems or resolve issues.) Show less

  • Redington Limited
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Desktop Support Engineer
      • Jun 2012 - Jan 2013

       IT request ticket generation and assign to responsible technician.  Respond to telephone calls, instant messages, email and personnel requests for technical support.  Document, track, and monitor all problem to ensure a timely resolution.  Perform other duties or special projects as requested related to area of responsibility.  Log all the incidents and service requests reported into IT Help Desk system.  Provide basic desktop support for hardware, peripherals, and network access.  Assist in technical upgrading and maintaining of entire desktop systems.  Support in testing and deployment of new applications and systems.  Preventive Maintenance such as Desktop disk space & memory monitoring  Used remote software to handle all help desk and technical support issues.  Communicate effectively with the more difficult customers.  Email (New Account, Backup, Import and Export, Troubleshoot outlook).  Citrix Assemble, Maintenance and Troubleshooting.  Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize service requests according to importance.  Provide basic administration of computer accounts and passwords.  Attend meetings and provide on-site support to various departments and branches.  Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines Maintain passwords, data integrity and file system security for computing environment Identify and repair hardware and network connectivity issue.  Performed remote installations, upgrades, and repairs using phone, online chat, and remote desktop software.  Knowledge of Service Desk software (Talking staff / Clients through a series of action either face to face or over the telephone to help set up systems or resolve issues.) Show less

  • CMS IT - Computer Management Services
    • South Africa
    • Information Technology & Services
    • 1 - 100 Employee
    • Desktop Support Engineer
      • Oct 2011 - May 2012

       IT request ticket generation and assign to responsible technician.  Respond to telephone calls, instant messages, email and personnel requests for technical support.  Document, track, and monitor all problem to ensure a timely resolution.  Perform other duties or special projects as requested related to area of responsibility.  Log all the incidents and service requests reported into IT Help Desk system.  Provide basic desktop support for hardware, peripherals, and network access.  Assist in technical upgrading and maintaining of entire desktop systems.  Support in testing and deployment of new applications and systems.  Preventive Maintenance such as Desktop disk space & memory monitoring  Used remote software to handle all help desk and technical support issues.  Communicate effectively with the more difficult customers.  Email (New Account, Backup, Import and Export, Troubleshoot outlook).  Citrix Assemble, Maintenance and Troubleshooting.  Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize service requests according to importance.  Provide basic administration of computer accounts and passwords.  Attend meetings and provide on-site support to various departments and branches.  Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines Maintain passwords, data integrity and file system security for computing environment Identify and repair hardware and network connectivity issue.  Performed remote installations, upgrades, and repairs using phone, online chat, and remote desktop software.  Knowledge of Service Desk software (Talking staff / Clients through a series of action either face to face or over the telephone to help set up systems or resolve issues.) Show less

  • HCL Infosystems Ltd.
    • India
    • Information Technology & Services
    • 700 & Above Employee
    • Information Technology Engineer
      • Jan 2010 - Oct 2011

       Installation and Troubleshooting in Computer Hardware including Computer system, Keyboard, Printers and Routers.  Identifying & resolving the hardware, OS or application related problem.  Modify the Computer Hardware for increased the speed and smooth work.  Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN.  Organize and manage multiple tasks and priorities.  Diagnose Troubleshoot Desktop and Laptop, Assembling and replace defective parts.  Windows installation, Troubleshooting, Standard software installation. Show less

  • PCS Technology Ltd. (Surat International Airport)
    • Surat, Gujarat
    • Information Technology Engineering
      • Feb 2008 - Dec 2009

       Installation and Troubleshooting in Computer Hardware including Computer system, Keyboard, Printers and Routers.  Identifying & resolving the hardware, OS or application related problem.  Modify the Computer Hardware for increased the speed and smooth work.  Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN.  Organize and manage multiple tasks and priorities.  Diagnose Troubleshoot Desktop and Laptop, Assembling and replace defective parts.  Windows installation, Troubleshooting, Standard software installation. Show less

Education

  • Dr. Bhim Rao Ambedkar University
    Bachelor of Computer Application, Computer Programming, Specific Applications
    2005 - 2009

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