Experience

Crick Auto Group

• Australia
• Automotive
• 1 - 100 Employee

• Service Manager Noosa

  • Mar 2017 - Present

  Focused on ensuring leadership, best practice and control of the Noosa Service Department business to ensure the operation is productive, efficient, profitable and sustainable ~ Establish and achieve long term loyalty and advocacy with guests ~ Create a team of passionate people that strive for safety and success always ~ Grow the service business and market share opportunities by implementing process improvements ~ Ensure guest (customer) expectations are exceeded in every instance ~ Monitor and report on the financial performance of the service department. Show less



Hinterland Toyota

• Nerang

• Night Service Manager

  • Jan 2012 - Feb 2017

  This role is a key contributor in the Toyota experience, provides communication to guests on maintenance & repair needs identified, manages the Service Centre Ops & provides active technical support in store. It is a hands-on management role. This role is a key contributor in the Toyota experience, provides communication to guests on maintenance & repair needs identified, manages the Service Centre Ops & provides active technical support in store. It is a hands-on management role.



Pacific Toyota Brinsmead

• Cairns, Australia

• Service Manager

  • Mar 2008 - Dec 2009



FR Ireland Pty Ltd

• Cairns, Australia

• Mercedes Benz Service Manager

  • Aug 2006 - Feb 2008

  Led the service dept team & workshop staff, enhance workshop productivity; conduct daily service KPI reports, gross profit from labour sales, efficiencies etc ensure ongoing participation in Manufacturer training programmes; met Manufacturer targets. Led the service dept team & workshop staff, enhance workshop productivity; conduct daily service KPI reports, gross profit from labour sales, efficiencies etc ensure ongoing participation in Manufacturer training programmes; met Manufacturer targets.



Lexus of Cairns (Pacific Toyota)

• Cairns, Australia

• Service Advisor/Assistant Manager

  • Oct 1999 - Feb 2008



FR Ireland Pty Ltd

• Cairns, Australia

• Service Advisor/Assistant Manager

  • Jul 1993 - Sep 1999

  Ensure smooth Dealership operation incl. admin, reception & workshop; Meet & greet guests; Prioritise & delegate workload; Credit control procedure; Liaise with manufacturers; Implement quality assurance policy & procedure; Maintain product awareness Ensure smooth Dealership operation incl. admin, reception & workshop; Meet & greet guests; Prioritise & delegate workload; Credit control procedure; Liaise with manufacturers; Implement quality assurance policy & procedure; Maintain product awareness



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• Self-employed Mail Contractor

  • Jan 1992 - Jul 1993

  Mail distribution from mail centres and post offices in the Cairns area; Liaise with Australia Post representatives; Extensive time management skills; Comply with Australia Post policy & procedure; Maintain Contractor security checks. Mail distribution from mail centres and post offices in the Cairns area; Liaise with Australia Post representatives; Extensive time management skills; Comply with Australia Post policy & procedure; Maintain Contractor security checks.



Perrys Motor Sales Ltd

• United Kingdom
• Automotive
• 300 - 400 Employee

• Apprentice Mechanic/Technician/Mechanic

  • Aug 1980 - Nov 1991

  Employed initially as an Apprentice Motor Mechanic (4yrs) prior to assuming duties as a qualified Mechanic (7yrs). During my tenure I also took on the roles of Receptionist, Service Adviser, Reception Manager/Supervisor & Cost Office Manager. Employed initially as an Apprentice Motor Mechanic (4yrs) prior to assuming duties as a qualified Mechanic (7yrs). During my tenure I also took on the roles of Receptionist, Service Adviser, Reception Manager/Supervisor & Cost Office Manager.