rohan shaha

Technical support Engineer at Wipro Infotech Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN
Languages
  • English -
Skills

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Credentials

  • Microsoft Certified Systems Administrator (MCSA)
    CMS COMPUTER INSTITUTE
    Sep, 2006
    - Nov, 2024
  • Diploma in Computer Application
    YCMOU

Experience

  • Wipro
    • Technical support Engineer

      Blackberry Blackberry

  • Wipro
    • Technical Consultant

  • Minecodes - By Occams Inc.
    • India
    • Translation and Localization
    • 1 - 100 Employee
    • Technical Consultant
      • Oct 2016 - Present

      Working As Customer Support Engineer. Process : US Technical Support Working as a Technical Support Engineer L2 • Giving L2 support to US Customers over remote • Working and troubleshooting on OS Like windows XP,Win7,Win8, windows 10 • Solving MS Office problems • Printers , scanners issues. • Solving all computers related issues. • Attending Inbound & outbound customer queries • Solving customer Technical Issues. • Assisting Sales Consultants to take remote of customers computer. Show less

  • Embee Software Pvt. Ltd.
    • India
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • technical support
      • Jul 2011 - Present

      • Responsibilities as Blackberry Administrator: • BES server Installation, up gradation, migration & Administration. • Configuration & troubleshooting of BES/BIS related issues. • IT Policies, Service Book managing for users & devices. Pending data packets managing for users & devices. • Checking of Last Contact Time for users & verifying of the users communication with Blackberry server. • Troubleshoot Address Book, Mail Attachments and Device Sync Issues. • Creation / Deletion of user ID on the Blackberry server. • Configuration of Blackberry hand held for users & Installations of different applications on Blackberry handhelds. • Backup/ Restoration of User’s BB handhelds & OS updation on BB handhelds. • Troubleshooting of Blackberry Server & Blackberry handheld related issues. • using Remote tools for same. Show less

Education

  • University of Mumbai
    Master of Science - MS, Computer Science
    2001 - 2003

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