Bid Production Manager

• Mar 2022 - Present

Bid Specialist

• Apr 2020 - Mar 2022

Sales and Marketing Analyst

• Aug 2016 - Dec 2019

As a Sales & Marketing Analyst for South Australia, my role at SUEZ SA was multifaceted - assisting the Sales Manager and Senior Management by Bid/Tender Writing and Management - Managing end to end tender process. Developing effective and engaging tender responses by collaborating inputs from various departments (legal, finance, operations and customer service), adhering to brand identity, compelling layout and ensure RFI/RFP/RFTs are delivered to an industry leading standard.Marketing Responsibilities - Marketing in charge for the State. Analysing product/service trends and developing effective marketing campaigns to increase customer base and revenue generation. Supporting national marketing execution campaigns - by providing creative inputs, technical information and assist in state-based coordination and execution.Sales Analysis - Compile monthly sales results to generate dashboards and board reports. Pricing high value national key account customers for the state by conducting cost and profit margin analysis. Generate and analyse reports on different product/service categories, interpret data and provide insights to assist sales manager in strategy development. Show less

Sales Coordinator

• Nov 2010 - Aug 2016

• Assist the sales team in preparation of quotes, proposals and sales agreements.• Liaise with customer service and operations to support sales activities.• Respond promptly to customer inquiries through email and telephone.• Resolve customer complaints to maintain positive customer relationship and experience.• Introduced sales tools to assist the sales team with time management and reduction in errors. These include new customer record forms, Service Agreement Guide and Cost Centre Sheet. Show less

Customer Service Representative

• Aug 2008 - Nov 2010

• Provide excellent customer service in completing transactions efficiently and in a friendly, professional manner. • Process customer financial transactions within assigned limits and established guidelines. • Participate in promotions and sales activities to ensure the Bank's growth. • Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction. • Understanding Association products and services beneficial to the customers’ needs. • Maintain a current knowledge of new and existing products and services. • Support daily tasks that maintain optimal integrity of the Bank. Show less