IT Business Relationship Manager

• Jul 2019 - Present

Operations Area Manager

• Mar 2018 - Mar 2019

• Accountable for leading and overseeing a dynamic team ranging from 35 – 50 members of staff, which include Tier 3 staff. • Responsible for looking after HR and safety related issues for the entire team, in relation to grievances and disciplinaries. • Responsible for delivering a high level of project management and overseeing all processes for continual improvement. • Over the 12-month period, have successfully achieved the highest “pack rate” and delivering approx. 200,000 items per week. • Worked closely with the Operations Manager on feedback, team performance, HR issues and overall strategy. Key Projects:• Damage Reduction: As a result of inefficient preparation and product checks, successfully assesses the weekly data to established trend and patterns to established causes of damage. Established new processes and protocols to reduce chances of damage during prep and packaging. This resulted in a consistent 6 monthly decrease in damage reduction. This was then rolled out UK-wide. • Launched new packaging: Established that certain boxes proved to be expensive UK wide. Successfully and strategically planned the switch over in using a new cost effective and robust box packaging, resulted in a reduced wastage to zero %.• Launched new planning tool: Launched a new tool for all fulfilment centres around the UK with a view to effectively planning all resource elements. Provided consistent feedback from all stakeholders and end users in order to enhance the use of the tool. Liaised with the Program Tool to make further adjustments and enhancements, and received positive feedback. Show less

RSP Manager (Robotics Storage Platform)

• Oct 2016 - Mar 2018

• Responsible for managing a small team of high performing individuals. • Had a to ensure that all robotic units were up and running with minimal downtime. • Responsible for ensure that all health and safety requirements were met and adhered to. • Carried out shift planning activities to establish the best resources were on hand.Key Projects:• Reduce Amnesty: Tasked to oversee the evaluate the root causes of the issue of reduce amnesty. Successfully limited the “Up Sorting” process and enhance manual check / quality control. Achieved a reduction from 80% to 40%.• Shift Planning: Selected by Senior Management to actively support and observe shift planning activities within the Manchester location. Successfully transferred knowledge and implemented shift planning best practice, still in effect today. Show less

IT Infrastructure Manager

• Dec 2012 - Sep 2014

• Initiated and successfully delivered the upgrading of the Data centre project at the Dubai head office through effective strategic planning, organisation and risk management in collaboration with the Senior Management Team. • Led the IT datacentre set up for our KSA office remotely from conceptualization to implementation, and managed all phases of project development lifecycle by collaborating with diverse technical teams and service providers. Key Achievements: • Successfully reduced costs by 10% by effectively negotiating with new vendors and service providers as well as managing the IT budget of AED 1M (£250k). • Decreased the new employee setup time by 50% through automation of the equipment setup process. • Reduced by 25% the service calls and service call closure time by conducting informal research, identifying areas of concern, finding & documenting solutions and training users. • Ensured J-sox compliance in the IT department through comprehensive department policies and procedures. Show less

IT Manager

• Mar 2010 - Dec 2012

• Pioneered the setup and managed the new IT Department, created IT policies and procedures, managed the IT procurement needs and multiple diverse internal and external teams of Consultants, Engineers and service providers. • Reported directly and presented new ideas to the key Directors of this family company on the strategy and vision. • Supported the drawing up of the organization framework and business objectives including formulating the company’s vision and mission statement. • Accountable managing and handling the budget for the IT department, and made key financial decisions. • Monitored and reviewed quality, change management and incident resolution issues through regular meetings with team members and vendors. Show less

Systems Administrator

• Oct 2008 - Mar 2010

• Successfully led the infrastructure team through the IT centralization process for 14 companies under the Group including Cavalli Club, Health Factory, LS2-Pluto, Derinton International, Epicure Catering, and Dynamic Motion among others. • Collaborated closely with specialist IT Consultants and all the SBUs and to ensure successful integration company-wide. • Successfully led the infrastructure team through the IT centralization process for 14 companies under the Group including Cavalli Club, Health Factory, LS2-Pluto, Derinton International, Epicure Catering, and Dynamic Motion among others. • Collaborated closely with specialist IT Consultants and all the SBUs and to ensure successful integration company-wide.

Systems Engineer

• May 2007 - Oct 2008

Systems Administrator

• Apr 2005 - Feb 2007

Customer Service, Computer Hardware Engineer

• Dec 2000 - Jun 2004