Experience

4impact Group

• Australia
• Business Consulting and Services

• Project Management

  • Jan 2022 - Aug 2023

  Delivery of business change to develop a new line of business, new product establishment, value chain analysis, and pricing. Resource management, and portfolio management working closely with the company financial controller. Delivery of Agile projects (utilising SAFe, Kanban, and Scrum frameworks) for Defence, Education, Financial Services, Air Travel, and Utilities customers, and Technology Management Consulting into Queensland Transport and Main Roads Rail Coordination Program, and Airservices Australia. Show less



Independent Contractor

• United States
• IT Services and IT Consulting

• Program and Project Recovery

  • Jun 2011 - Dec 2021

  Specialist practice in program recovery, crisis management, and critical major works. Specialist practice in program recovery, crisis management, and critical major works.



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Program Manager

  • Apr 2017 - Aug 2017

  Program recovery, and contract analysis/dispute resolution. Program recovery, and contract analysis/dispute resolution.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Program Manager

  • Nov 2014 - Mar 2017

  Program recovery (>$25million TCV, 180+ staff), contract analysis, dispute resolution. Program recovery (>$25million TCV, 180+ staff), contract analysis, dispute resolution.



QSuper Group

• Australia
• Financial Services
• 1 - 100 Employee

• Systems Support Manager

  • Jul 2014 - Nov 2014

  Group IT operations management reporting to the CIO.

• Senior Project Manager

  • Mar 2014 - Nov 2014

  Technology Outsourcing RFP to Managed Services and Infrastructure as a Service, restructuring and rebuilding in-house IT Operations.



Hewlett-Packard

• United States
• Information Technology & Services
• 300 - 400 Employee

• Program and Project Management

  • Jun 2011 - Mar 2014

  Project and program management, project recovery, and expedited delivery of major projects for Bank of Queensland and New South Wales government. Worked with legal, contract, commercial, and operations management stakeholders. Delivery included contract renegotiation consultancy, review and improvement of the Bank of Queensland’s disaster recovery capability (after Queensland's 2011 flood event), and replacement of core Internet Banking infrastructure and software systems. Project and program management, project recovery, and expedited delivery of major projects for Bank of Queensland and New South Wales government. Worked with legal, contract, commercial, and operations management stakeholders. Delivery included contract renegotiation consultancy, review and improvement of the Bank of Queensland’s disaster recovery capability (after Queensland's 2011 flood event), and replacement of core Internet Banking infrastructure and software systems.



Virgin Australia

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Project Management Consultant

  • Dec 2009 - May 2011

  Delivery of immediate financial benefits under a core airline IT infrastructure redevelopment program. Underlying projects included outsourcing, managed services, data centre relocation, virtualisation (reducing the physical server fleet footprint by 95%), core system and database upgrades, and refresh of the business’ compliance and archiving capability. Delivery of immediate financial benefits under a core airline IT infrastructure redevelopment program. Underlying projects included outsourcing, managed services, data centre relocation, virtualisation (reducing the physical server fleet footprint by 95%), core system and database upgrades, and refresh of the business’ compliance and archiving capability.



SMS Management & Technology

• IT Services and IT Consulting

• Consultant

  • 2008 - May 2011

  Engagement with enterprise clients to deliver improved operational performance, reduced risk, or reduced cost. Worked across a broad collection of different specialty areas; from business integration to compliance; process improvement to change management; and technology strategy to systems integration and application development. Engagement with enterprise clients to deliver improved operational performance, reduced risk, or reduced cost. Worked across a broad collection of different specialty areas; from business integration to compliance; process improvement to change management; and technology strategy to systems integration and application development.



Suncorp

• Banking
• 1 - 100 Employee

• Management Consultant

  • Sep 2009 - Dec 2009

  Delivered a new operating model into Business Technology division with an initial group of 450 staff. An Agile program delivery model prepared internal suppliers to deliver managed services in a way that could be contestable with outsourced suppliers. Delivered a new operating model into Business Technology division with an initial group of 450 staff. An Agile program delivery model prepared internal suppliers to deliver managed services in a way that could be contestable with outsourced suppliers.



Queensland Rail

• Australia
• Truck Transportation
• 700 & Above Employee

• Management Consultant

  • Jun 2009 - Sep 2009

  Reviewed the business software portfolio for the Queensland Rail CIO’s Office. The review was prepared in the context of the future divestiture of portions of the Queensland Rail business (into Aurizon). Output from the project included a comprehensive list of the more than five thousand software packages in use at Queensland Rail, mapping clusters of common functionality, existing support and licensing approaches, and highlighting gaps and overlaps in the portfolio. Reviewed the business software portfolio for the Queensland Rail CIO’s Office. The review was prepared in the context of the future divestiture of portions of the Queensland Rail business (into Aurizon). Output from the project included a comprehensive list of the more than five thousand software packages in use at Queensland Rail, mapping clusters of common functionality, existing support and licensing approaches, and highlighting gaps and overlaps in the portfolio.

• Project Management Consultant

  • Mar 2008 - Jun 2009

  Delivery of budget and resource planning for board of directors, and project and delivery management for the $40 million program of work. The program negotiated services into a green field site (e.g. multi-megawatt electricity build, telecommunications dark fibre build >40km), and relocation of several thousand servers into the new site over fifteen months. Relocated Suncorp's core insurance platform, delivered the primary server virtualisation platform, and managed vendor negotiations to establish the network links between the Polaris Springfield data centre site and the Brisbane CBD, and a WAN optimised link between New South Wales and Queensland. Show less



Sugar Research Australia Limited

• Australia
• Research Services
• 100 - 200 Employee

• Management Consultant

  • Feb 2008 - Mar 2008

  Delivery of a technology audit and five year strategic plan for the CEO and Board. The evaluation covered a range of infrastructure and technology systems, business applications, information and data management systems, human resources, and business processes. Delivery of a technology audit and five year strategic plan for the CEO and Board. The evaluation covered a range of infrastructure and technology systems, business applications, information and data management systems, human resources, and business processes.



Extend Technologies

• India
• Appliances, Electrical, and Electronics Manufacturing

• Systems Architect

  • 2006 - 2007

  This contract role involved analysis of client business practices, solution design, workflow redesign, creation of future technology roadmaps and the design of change processes for small and medium enterprise customers ($50-500 million). Technologies included SAP ERP, Oracle and MS SQL development, biometric authorisation and access systems. This contract role involved analysis of client business practices, solution design, workflow redesign, creation of future technology roadmaps and the design of change processes for small and medium enterprise customers ($50-500 million). Technologies included SAP ERP, Oracle and MS SQL development, biometric authorisation and access systems.



Queensland University of Technology

• Australia
• Higher Education
• 700 & Above Employee

• Information Technology Coordinator

  • 2005 - 2006

  Managed overall IT operations for the Institute of Health and Biomedical Innovation; one of the southern hemisphere's largest health research facilities spanning nine locations, including five hospital sites, and four university campuses. Delivered ICT works for a $70 million green-field headquarters building, recruited the IT department, and supported research by more than seven hundred and fifty staff who collectively produced more than fifty percent of Queensland University of Technology’s total research output. Worked closely with researchers in public health, medicine, engineering, molecular biology, and psychology to scope and deliver research and commercial projects, medical engineering systems support and development, and supercomputing and grid-computing projects. Served as a member of Queensland University of Technology’s IT leadership committee, steering University-wide projects. Show less



Dataco IT&T

• United Kingdom

• Operations Manager

  • 2004 - 2005

  Managed operations for an internet service provider, supporting in excess of twenty thousand users, and wholesale delivery to companies including Exetel, aaNet, and Netcall. Delivered 800% business growth and transformation over twelve months, expanding from two to five Australian states until the acquisition of the company in 2005. Managed operations for an internet service provider, supporting in excess of twenty thousand users, and wholesale delivery to companies including Exetel, aaNet, and Netcall. Delivered 800% business growth and transformation over twelve months, expanding from two to five Australian states until the acquisition of the company in 2005.



The University of Queensland

• Higher Education
• 700 & Above Employee

• Manager, Usability Laboratory

  • 2003 - 2004

  This contract initiated the construction, development, and management of the University of Queensland’s new Usability Laboratory, including coordination of research and consultancy activities post-delivery.The laboratory provided human/computer interface design and usability analysis for clients including Air Services Australia, Defence Science Technology Organisation, Royal Adelaide Hospital and the Snowy Mountains Hydro-electric Authority.Integrated high capacity, high availability data and electrical services, large capacity computation and data management systems and end-to-end surveillance systems. After construction of the new facility delivered various consultancy activities including command and control simulations, environment modelling, head/eye tracking systems, and critical systems environments such as air traffic control and operating theatres. Show less

• Faculty IT Coordinator

  • 2002 - 2003

  The Faculty of Social and Behavioural Sciences is one of seven major organisational divisions within the University of Queensland.Led a team of seventeen staff managing IT services for twelve thousand users, incorporating six schools and three research centres.Delivered projects including new building programs, data centre redevelopment, a $4 million desktop tender, and faculty-wide operating system upgrades; all while maintaining high quality, 24/7 support for highly demanding customers in day to day operations. Show less

• IT Manager, Centre for Human Factors

  • 1999 - 2001

  Managed technology services for a distributed research facility across six major Australian Universities. Managed IT infrastructure planning and deployment, and undertook development and research consultancy roles for clients including Defence Science Technology Organisation, Queensland Health, and NSW Fire Service. Worked closely with organisational psychologists, cognitive psychologists, medical device engineers, and usability and human factors experts. Scoped and delivered research and commercial projects including internet search reformulation algorithms; machine natural language processing (using latent semantic analysis and hyperspace analogue to language); air traffic control simulations; and real-time systems including electroencephalography and audiometer interfaces. Software development activities were completed in more than a dozen software languages, from Ada through to LISP, and Visual C++, depending upon stakeholder requirements; and included very high performance database optimisation to manage complex data transformations. Show less