Experience

LoadStop

• United States
• Software Development
• 1 - 100 Employee

• • Nov 2021 - Present

• • Oct 2020 - Nov 2021


TEKHQS
• United States
• IT Services and IT Consulting
• 100 - 200 Employee
• Technical Support Engineer

  • Oct 2020 - Apr 2021


Afiniti

• Bermuda
• Software Development
• 700 & Above Employee

• Technical Support Eng

  • Jan 2020 - Jun 2020

  Provide initial assessment of urgency and business impact on all support helpline calls and emails Record internal and external client service requests, incidents and change requests into system and communicate ticket ID to client for their follow up Perform initial troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the incident Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Maintain overall ownership of client’s issue and service, ensuring that they receive resolution within a committed SLA Perform comprehensive root cause analysis and advise how to avoid such incidents in the future Record incident resolution in system and communicate to all stakeholders Research, diagnose, troubleshoot and identify solutions to resolve customer issues Document knowledge in the form of knowledge base tech notes and articles Show less



Vodworks

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Technical Support Analyst

  • Sep 2017 - Jan 2020

  Providing Level 2 Support to the Clients through Issue tracking software/Customer Support Portal JIRA and SysAid, troubleshooting if any errors and escalation of those errors to Level 3 Support. To Troubleshoot and Monitor Servers using Zabbix To Observe & maintain deployed Clusters & Nodes by performing health checks using Linux Managing operational tasks of web based platform, managing changes & system support Monitoring and troubleshooting Network Errors To update all help and instruction manuals and guides To ensure communication bridge between all internet provider vendors To endure team readiness in all technical support aspects, including monitoring and coaching of team members and conducting training sessions Ensure team adheres to organizational processes and guidelines Show less



BBS&Co

• Iran
• Oil and Gas
• 1 - 100 Employee

• Sales Coordinator

  • Feb 2016 - Jan 2020

  Generating Online leads Products Management Customer Communication Providing support through online communication Maintaining and updating records Virtual Assistance Generating Online leads Products Management Customer Communication Providing support through online communication Maintaining and updating records Virtual Assistance



Printoscan

• United States
• Security and Investigations
• 1 - 100 Employee

• Marketing Coordinator

  • Feb 2015 - 2017

  Online Communications with clients Managing Purchase Orders and Invoices Supporting with Import and Export Process Record Keeping and Filing Searching online for Products and potential customers Cold Calling Online Communications with clients Managing Purchase Orders and Invoices Supporting with Import and Export Process Record Keeping and Filing Searching online for Products and potential customers Cold Calling



DHS Printing Press

• Internship as a Printing Machine Coordinator

  • Aug 2011 - Oct 2011

  Working on Printing Machine as a helper Loading and Unloading Cargo Regular Office Work Working on Printing Machine as a helper Loading and Unloading Cargo Regular Office Work