Experience

NUGEN Audio

• United Kingdom
• Software Development
• 1 - 100 Employee

• Support and Test Agent

  • Jun 2022 - Present



Rohail Javed

• Leeds, England, United Kingdom

• Music Producer

  • Apr 2017 - Present

  - Produce music under the alias 'Neon Violence' - Produce music under my own name 'Rohail Javed' - Production and sound mixing of podcast 'If the World Was Ending, You'd Come Over Right?' - Half of the production/DJ duo 'Javed Brothers' - Music production of an album for music publishing company Soundscape Publishing (some of which was used by ITV in the UK) - Commercial releases with multiple record labels available on Beatport, Traxsource, Spotify, Apple Music - DJ Mixes for multiple radio shows - Music showcased on international radio shows - Releases supported by influential artists in the Deep House genre - Mixing in Logic Pro X using Native Instruments and Waves third party plug-ins (includes work for other artists) - Film scoring for independent film and advertising Show less



Robin Hood Energy

• United Kingdom
• Utilities
• 1 - 100 Employee

• Customer Service Advisor - First Call Response

  • Nov 2019 - Jan 2021

  - First point of contact for all domestic customers, delivering solutions for a wide variety of queries - Main responsibilities included: managing customer accounts, providing customers with detailed quotations for different energy tariffs, troubleshooting issues with smart meter technology to ensure customers stayed on supply, raising complaints through the appropriate channel when required, documenting meter readings - Worked on various projects in addition to the customer service role, assisting with the data migration of customers from Robin Hood Energy to British Gas Show less



First Tutors

• London, United Kingdom

• Private Economics and Mathematics Teacher

  • Apr 2018 - Feb 2019

  - Teaching a vast variety of students of different ages, mostly one-to-one but also online - Teaching a variety of subject matter within Mathematics and Economics - Producing personalized notes and learning materials for each individual student - Patiently discussing and teaching subject matter until the student was confident with exam style scenarios - Personally credited with moving students into higher graded classes and passing exams that they had previously failed - Teaching a vast variety of students of different ages, mostly one-to-one but also online - Teaching a variety of subject matter within Mathematics and Economics - Producing personalized notes and learning materials for each individual student - Patiently discussing and teaching subject matter until the student was confident with exam style scenarios - Personally credited with moving students into higher graded classes and passing exams that they had previously failed



Domestic & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Junior Business Analyst

  • Jan 2017 - Oct 2017

  Having successfully completed D&G's internship scheme I have continued on with a permanent role as a Junior Business Analyst in the Contact Centre Change Team, independently working on my own projects with key stakeholders. Key achievements: - Business Analyst on a Continuous Improvement project that successfully documented the ‘as-is’ for over 100 operational processes: • Facilitated workshops with SMEs and operational representatives to map out processes whilst also documenting process improvement opportunities • This acted as an enabler for a new Continuous Improvement function in the Contact Centre who utilised these process maps as a baseline for their change initiatives. - Conducting Impact Assessments on all Contact Centre change requests to ensure that all impacts of a proposed change are documented before implementation. - Continued work on the People Transformation Programme documenting requirements for the 'Speed to Competency' project - Process re-engineering in order to successfully embed new IT capability as well as improving front line colleague efficiency; effectively reducing AHT and improving the customer journey- Working on a 'Standardisation' project with an aim to standardise complaint handling procedures for all front line colleagues across all of the departments in D&G to ensure that operational processes revolve around doing what's best for the customer Show less

• Business Analyst Intern

  • Sep 2016 - Dec 2016

  Working at the companies Contact Centre in Nottingham, I joined a thriving change team dedicated to delivering a Transformation Programme whilst also managing the delivery of standard change into the operation. Working and liaising with Project Managers, Change Managers and Programme Managers, I gained valuable experience in delivering projects effectively.Key activities: - Supporting the design of an improved new starter structure in the business as part of the People Transformation work stream- Documenting 'as-is' processes around recruitment and embedding of new starters - Documenting 'as-is' processes for all the communication channels in the Contact Centre- Facilitating and supporting workshops with groups of stakeholders across different departments to design new, more efficient business processes in line with the company's Transformation strategy- Documenting the resulting 'to-be' processes in support of the People Programme - Documenting the resulting requirements in support of the People Programme to support implementation Show less



Canal Mills and The Faversham

• Leeds, United Kingdom

• Bartender and Waiting Staff

  • Aug 2015 - Aug 2016



Racket Studios Nottingham

• Nottingham, United Kingdom

• Assistant

  • Apr 2013 - Aug 2014

  - Assistance in office administration. This included customer bookings, responding to customer email and communicating with customers over the phone - Assistance in recording sessions, utilizing knowledge of Logic Pro X software and audio equipment to ensure smooth operation - Helping set up audio equipment and relevant technology including microphones, amplifiers, vintage synthesizers and Apple Mac computers - Assistance with DJ and dance music production lessons - Assistance in office administration. This included customer bookings, responding to customer email and communicating with customers over the phone - Assistance in recording sessions, utilizing knowledge of Logic Pro X software and audio equipment to ensure smooth operation - Helping set up audio equipment and relevant technology including microphones, amplifiers, vintage synthesizers and Apple Mac computers - Assistance with DJ and dance music production lessons



Endsleigh Insurance

• United Kingdom
• Insurance
• 200 - 300 Employee

• Student Sales Team

  • Aug 2013 - Jun 2014



Taking Liberties

• Leeds, United Kingdom

• Events Promotion

  • Apr 2013 - Jun 2014



TK MAXX

• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2011 - Mar 2012