Rogier Droog

Customer Care Manager EMEA at InVue
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Contact Information
us****@****om
(386) 825-5501
Location
The Randstad, Netherlands, NL
Languages
  • Engels Full professional proficiency
  • Nederlands Native or bilingual proficiency
  • Duits Professional working proficiency
Skills

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Kees Baardman

Rogier ?, Klantgericht, Commercieel sterk, oplossend vermogen en veel geduld maken hem een goede commerciële binnendienstmedewerker! Naast deze goede commerciële eigenschappen is Rogier vooral een prettige collega om mee samen te werken. Een aanwinst voor elke binnendienst afdeling!

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Credentials

  • edX Verified Certificate for Exercising Leadership: Foundational Principles
    edX
    Mar, 2023
    - Nov, 2024
  • Certified Project Management Associate IPMA Level D
    IPMA Certificering
    Jan, 2020
    - Nov, 2024

Experience

  • InVue
    • United States
    • Security Systems Services
    • 100 - 200 Employee
    • Customer Care Manager EMEA
      • Jul 2022 - Present

      • Supervising a team of 10 staff members. • Achieving and exceeding all KPI’s by completing operational tasks with accuracy and efficiency • Achieving increased productivity through effectively guiding the team with process improvements • Coaching the team to be self-motivated, with a strong sense of personal responsibility • Using critical thinking to break down problems, evaluate solutions and make decisions.

    • Senior Key Account Manager & Technical Support Lead
      • Mar 2022 - Aug 2022

      • Built and maintained strong client relationships to drive business growth • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas • Set up and trained teams in a newly formed concept to optimize customer satisfaction • Secured high-valued accounts through consultative selling, effective customer solutions, and promoting business opportunities

    • Key Account Management
      • Apr 2017 - Aug 2022

      • Won and maintained key accounts in the German retail market to help drive business growing double in size • Supported sales and reporting for large and medium-sized accounts • Performed effectively in self-directed work environment, managing day-to-day operations and decisions • Gained customer and sales trust and confidence by demonstrating compelling, persuasive and composed professional demeanor

  • D.O.R.C. Limited
    • United Kingdom
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • German Speaking Order Management Representative
      • Sep 2016 - Apr 2017

      • Managed German customer accounts, providing excellent customer service • Skilled at working independently and collaboratively in a team environment • Provided product advise, quoted prices, credit terms and other account specifications • Identified issues, analyzed information and provided solutions to problems • Managed German customer accounts, providing excellent customer service • Skilled at working independently and collaboratively in a team environment • Provided product advise, quoted prices, credit terms and other account specifications • Identified issues, analyzed information and provided solutions to problems

  • Kluthe Benelux BV
    • Netherlands
    • Chemical Manufacturing
    • 1 - 100 Employee
    • Commercieel Medewerker Binnendienst
      • Mar 2015 - Aug 2016

      • Managed customer accounts, responding to inquiries and resolving issues • Developed and maintained relationships with key accounts and existing customers • Provided product advise, quoted prices, credit terms and other account specifications • Developed working knowledge of CRM to effectively track sales leads, activities and customer information • Managed customer accounts, responding to inquiries and resolving issues • Developed and maintained relationships with key accounts and existing customers • Provided product advise, quoted prices, credit terms and other account specifications • Developed working knowledge of CRM to effectively track sales leads, activities and customer information

  • PaperlinX
    • Australia
    • Paper and Forest Product Manufacturing
    • 100 - 200 Employee
    • Commercieel medewerker binnendienst
      • Nov 2007 - Mar 2015

      • Answered customers’ questions regarding products, prices and availability • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement • Collaborated with outside sales representatives and other departments to generate leads and close sales • Answered customers’ questions regarding products, prices and availability • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement • Collaborated with outside sales representatives and other departments to generate leads and close sales

  • Reptilia
    • Retail Management
      • Jan 2003 - Nov 2007

      • Managed daily sales activities and operations to keep store clean, adequately stocked and well-organized • Controlled store inventory and cash handling and operations reports • Offered hands-on assistance to customers, addressing needs, build connections and nurture relationships • Trained new employees on protocols and customer service standards

    • Medewerker Buitendienst
      • Jul 2001 - Jan 2003

      • Responsible for deliveries from wholesale to retail and generate leads and extra sales • Advising clients about this specialized market and promote assortment and collection • Growing business with existing customers and generate new customer leads

Education

  • Groene Hart College
    1992 - 1994
  • Coornhert Gymnasium
    1989 - 1992

Community

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