Experience

Community Action Kentucky

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Executive Director

  • Apr 2016 - Present

  • Steered a $125M organization with comprehensive strategic planning and effective management, utilizing a solid background in IT, product management, and problem-solving. Reports to a 23-member Board of Directors. • Initiated and developed programs that drove the growth of CAK and its member organizations, leading to increased brand recognition through marketing, education, and outreach initiatives. • Led CAK’s digital transformation by migrating infrastructure to the cloud, modernizing… Show more • Steered a $125M organization with comprehensive strategic planning and effective management, utilizing a solid background in IT, product management, and problem-solving. Reports to a 23-member Board of Directors. • Initiated and developed programs that drove the growth of CAK and its member organizations, leading to increased brand recognition through marketing, education, and outreach initiatives. • Led CAK’s digital transformation by migrating infrastructure to the cloud, modernizing business processes, and automating workflows. • Established an IT governance framework, incorporating strict privacy and security policies to ensure the integrity, confidentiality, and availability of all critical data, complying with all relevant regulations and standards. • Fostered innovative collaborations through new Public / Private partnerships and issued RFPs for technology and financial services. • Managed government contracts and maintained oversight of a comprehensive budget, ensuring legal compliance and regulation. • Represented the Kentucky’s network of Community Action agencies to government entities, state legislature, and elected officials, applying diplomatic solutions when necessary. • Articulated insights on critical topics such as Social Determinants of Health (SDoH), Artificial Intelligence (AI), and innovative software solutions to state and national audiences, exemplifying strong communication and compelling presentation abilities.

• CIO / Deputy Executive Director

  • Jul 2007 - Apr 2016

  • Orchestrated operational support to CAK and its associated Community Action Agencies, constructing systems and tools that allowed members to fulfill the data collection and reporting requirements of programs such as LIHEAP, Weatherization, and CSBG. • Served as Product Manager for the CASTiNET Software system, CAK’s client intake and reporting system providing intake, eligibility and reporting for Federal and State funded programs. • Directed cross-functional teams in the creation of a… Show more • Orchestrated operational support to CAK and its associated Community Action Agencies, constructing systems and tools that allowed members to fulfill the data collection and reporting requirements of programs such as LIHEAP, Weatherization, and CSBG. • Served as Product Manager for the CASTiNET Software system, CAK’s client intake and reporting system providing intake, eligibility and reporting for Federal and State funded programs. • Directed cross-functional teams in the creation of a job cost tracking and inventory management system, facilitating CAK's members to efficiently manage a $75M federally funded ARRA Weatherization project. • Expedited the development and deployment of disaster recovery software that significantly aided relief efforts in West Liberty, KY following a devastating tornado. • Steered the development of a client tracking and reporting system tailored to fulfill the requirements of the Healthy Marriage program. • Shared knowledge and proficiency by delivering presentations at national and statewide conferences. Conducted workshops and training sessions to introduce new software features, procedures, and policies. • Formulated CAK's Privacy and Security policies to meet both contractual obligations and Federal and State regulations, highlighting a strong commitment to data protection. • Appointed by the CAK Board of Directors to serve as Acting Executive Director in 2010, demonstrating trusted leadership and managerial skills.



Hensley Elam and Associates

• Vice President of Business Development

  • Mar 2006 - Jul 2007

  • Served as a Subject Matter Expert for HEA's software engineering services and products, enhancing product awareness and adoption. • Built brand awareness and stimulated customer demand through educational events, engaging presentations, product demonstrations, and hands-on training workshops. • Established a new service offering that provided both on-site and remote technical support services to customers, achieving growth in customer accounts through service expansion and the… Show more • Served as a Subject Matter Expert for HEA's software engineering services and products, enhancing product awareness and adoption. • Built brand awareness and stimulated customer demand through educational events, engaging presentations, product demonstrations, and hands-on training workshops. • Established a new service offering that provided both on-site and remote technical support services to customers, achieving growth in customer accounts through service expansion and the implementation of recurring maintenance agreements. • Recruited and managed a competent technical staff, fostering a team-oriented environment. • Led the creation of designs and architecture for custom software, document imaging, content management, LAN/WAN/Wireless network infrastructure, Disaster Recovery, Microsoft Dynamics CRM, and hosted services, exhibiting a keen understanding of varied technical solutions. Show less • Served as a Subject Matter Expert for HEA's software engineering services and products, enhancing product awareness and adoption. • Built brand awareness and stimulated customer demand through educational events, engaging presentations, product demonstrations, and hands-on training workshops. • Established a new service offering that provided both on-site and remote technical support services to customers, achieving growth in customer accounts through service expansion and the… Show more • Served as a Subject Matter Expert for HEA's software engineering services and products, enhancing product awareness and adoption. • Built brand awareness and stimulated customer demand through educational events, engaging presentations, product demonstrations, and hands-on training workshops. • Established a new service offering that provided both on-site and remote technical support services to customers, achieving growth in customer accounts through service expansion and the implementation of recurring maintenance agreements. • Recruited and managed a competent technical staff, fostering a team-oriented environment. • Led the creation of designs and architecture for custom software, document imaging, content management, LAN/WAN/Wireless network infrastructure, Disaster Recovery, Microsoft Dynamics CRM, and hosted services, exhibiting a keen understanding of varied technical solutions. Show less



Kentucky Association for Community Action

• United States

• Information Technology Manager

  • Aug 2003 - Mar 2006

  • Led KACA's software engineering and technology services, successfully enhancing the organization's IT capabilities and impact. • Led the development and deployment of KACA's flagship client management software system "CASTiNET," transforming the organization's data management practices. • Garnered the support of KACA's stakeholders, Board of Directors, State government officials, and member agencies for investing in KACA's software development capacity, showcasing strong persuasion and… Show more • Led KACA's software engineering and technology services, successfully enhancing the organization's IT capabilities and impact. • Led the development and deployment of KACA's flagship client management software system "CASTiNET," transforming the organization's data management practices. • Garnered the support of KACA's stakeholders, Board of Directors, State government officials, and member agencies for investing in KACA's software development capacity, showcasing strong persuasion and communication skills. • Headed cross-functional teams of domain experts and stakeholders to capture customer needs and translate them into new software and features, effectively bridging the gap between user requirements and technology solutions. • Managed contractors, vendors, software engineering team, and project managers, ensuring efficient project execution and team productivity. Show less • Led KACA's software engineering and technology services, successfully enhancing the organization's IT capabilities and impact. • Led the development and deployment of KACA's flagship client management software system "CASTiNET," transforming the organization's data management practices. • Garnered the support of KACA's stakeholders, Board of Directors, State government officials, and member agencies for investing in KACA's software development capacity, showcasing strong persuasion and… Show more • Led KACA's software engineering and technology services, successfully enhancing the organization's IT capabilities and impact. • Led the development and deployment of KACA's flagship client management software system "CASTiNET," transforming the organization's data management practices. • Garnered the support of KACA's stakeholders, Board of Directors, State government officials, and member agencies for investing in KACA's software development capacity, showcasing strong persuasion and communication skills. • Headed cross-functional teams of domain experts and stakeholders to capture customer needs and translate them into new software and features, effectively bridging the gap between user requirements and technology solutions. • Managed contractors, vendors, software engineering team, and project managers, ensuring efficient project execution and team productivity. Show less



McAllen Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Engineer

  • Jan 2003 - Aug 2003

  • Developed software and infrastructure projects for McAllen customers, delivering technology solutions that aligned with their unique needs. • Managed customer installation projects, meticulously monitoring production and costs to ensure projects remained within budget and on schedule. • Prepared detailed written estimates and technical proposals for customers, demonstrating excellent written communication skills and customer service. • Engineered, installed, and supported a variety… Show more • Developed software and infrastructure projects for McAllen customers, delivering technology solutions that aligned with their unique needs. • Managed customer installation projects, meticulously monitoring production and costs to ensure projects remained within budget and on schedule. • Prepared detailed written estimates and technical proposals for customers, demonstrating excellent written communication skills and customer service. • Engineered, installed, and supported a variety of software and infrastructure projects, including database, web, email, LAN/WAN, VPN, and disaster recovery initiatives. Show less • Developed software and infrastructure projects for McAllen customers, delivering technology solutions that aligned with their unique needs. • Managed customer installation projects, meticulously monitoring production and costs to ensure projects remained within budget and on schedule. • Prepared detailed written estimates and technical proposals for customers, demonstrating excellent written communication skills and customer service. • Engineered, installed, and supported a variety… Show more • Developed software and infrastructure projects for McAllen customers, delivering technology solutions that aligned with their unique needs. • Managed customer installation projects, meticulously monitoring production and costs to ensure projects remained within budget and on schedule. • Prepared detailed written estimates and technical proposals for customers, demonstrating excellent written communication skills and customer service. • Engineered, installed, and supported a variety of software and infrastructure projects, including database, web, email, LAN/WAN, VPN, and disaster recovery initiatives. Show less



Art's Electric

• Construction
• 1 - 100 Employee

• Information Technology Director

  • Jan 1994 - Jan 2003

  • Re-engineered business processes and automated workflows through the strategic use of technology, resulting in enhanced efficiency and productivity. • Designed and programmed an array of software applications catering to inventory control, procurement, logistics, project management, AutoCAD archival, thermal imaging, and fuel cost tracking. • Led a cross-functional team to select, customize, and implement a company-wide ERP system that integrated accounting, project management, job… Show more • Re-engineered business processes and automated workflows through the strategic use of technology, resulting in enhanced efficiency and productivity. • Designed and programmed an array of software applications catering to inventory control, procurement, logistics, project management, AutoCAD archival, thermal imaging, and fuel cost tracking. • Led a cross-functional team to select, customize, and implement a company-wide ERP system that integrated accounting, project management, job cost, inventory, fleet management, human resources, and payroll using Microsoft Dynamics GP. • Designed and installed a comprehensive voice/data LAN/WAN network from the ground up, including all routers, switches, file, database, email, and web servers, effectively enhancing the company's communication and data management capabilities. Show less • Re-engineered business processes and automated workflows through the strategic use of technology, resulting in enhanced efficiency and productivity. • Designed and programmed an array of software applications catering to inventory control, procurement, logistics, project management, AutoCAD archival, thermal imaging, and fuel cost tracking. • Led a cross-functional team to select, customize, and implement a company-wide ERP system that integrated accounting, project management, job… Show more • Re-engineered business processes and automated workflows through the strategic use of technology, resulting in enhanced efficiency and productivity. • Designed and programmed an array of software applications catering to inventory control, procurement, logistics, project management, AutoCAD archival, thermal imaging, and fuel cost tracking. • Led a cross-functional team to select, customize, and implement a company-wide ERP system that integrated accounting, project management, job cost, inventory, fleet management, human resources, and payroll using Microsoft Dynamics GP. • Designed and installed a comprehensive voice/data LAN/WAN network from the ground up, including all routers, switches, file, database, email, and web servers, effectively enhancing the company's communication and data management capabilities. Show less