Roger Gelwicks
Solutions Engineer at Paligo- Claim this Profile
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Bio
Barry McCann
Some just do their job and do it well. Others go above and beyond, adding thoughtfulness, professionalism and forward-thinking to the company. Roger does both. In the short time I worked with him, he impressed me with his ease of managing to deadlines, quality of work and openness to trying new processes and tools. For instance, when I suggested that he think of himself as the product owner of ZenDesk, he embraced that idea. When I asked him to get involved in writing UI rollovers and pop-up help, he didn't flinch. I would highly recommend Roger.
Andrew Hoffman
Roger was a wonderful colleague who is equally valuable as a presence in the office and skillful communicator. At Healthx he took initiative to setup and refine an innovative documentation platform, and rewrite almost 18 years worth of product documentation. In other words, he helped users solve problems themselves by creating an organized and searchable self help experience. I was very sad to see Roger go, but am glad another organization gets to benefit from a fantastic writer.
Barry McCann
Some just do their job and do it well. Others go above and beyond, adding thoughtfulness, professionalism and forward-thinking to the company. Roger does both. In the short time I worked with him, he impressed me with his ease of managing to deadlines, quality of work and openness to trying new processes and tools. For instance, when I suggested that he think of himself as the product owner of ZenDesk, he embraced that idea. When I asked him to get involved in writing UI rollovers and pop-up help, he didn't flinch. I would highly recommend Roger.
Andrew Hoffman
Roger was a wonderful colleague who is equally valuable as a presence in the office and skillful communicator. At Healthx he took initiative to setup and refine an innovative documentation platform, and rewrite almost 18 years worth of product documentation. In other words, he helped users solve problems themselves by creating an organized and searchable self help experience. I was very sad to see Roger go, but am glad another organization gets to benefit from a fantastic writer.
Barry McCann
Some just do their job and do it well. Others go above and beyond, adding thoughtfulness, professionalism and forward-thinking to the company. Roger does both. In the short time I worked with him, he impressed me with his ease of managing to deadlines, quality of work and openness to trying new processes and tools. For instance, when I suggested that he think of himself as the product owner of ZenDesk, he embraced that idea. When I asked him to get involved in writing UI rollovers and pop-up help, he didn't flinch. I would highly recommend Roger.
Andrew Hoffman
Roger was a wonderful colleague who is equally valuable as a presence in the office and skillful communicator. At Healthx he took initiative to setup and refine an innovative documentation platform, and rewrite almost 18 years worth of product documentation. In other words, he helped users solve problems themselves by creating an organized and searchable self help experience. I was very sad to see Roger go, but am glad another organization gets to benefit from a fantastic writer.
Barry McCann
Some just do their job and do it well. Others go above and beyond, adding thoughtfulness, professionalism and forward-thinking to the company. Roger does both. In the short time I worked with him, he impressed me with his ease of managing to deadlines, quality of work and openness to trying new processes and tools. For instance, when I suggested that he think of himself as the product owner of ZenDesk, he embraced that idea. When I asked him to get involved in writing UI rollovers and pop-up help, he didn't flinch. I would highly recommend Roger.
Andrew Hoffman
Roger was a wonderful colleague who is equally valuable as a presence in the office and skillful communicator. At Healthx he took initiative to setup and refine an innovative documentation platform, and rewrite almost 18 years worth of product documentation. In other words, he helped users solve problems themselves by creating an organized and searchable self help experience. I was very sad to see Roger go, but am glad another organization gets to benefit from a fantastic writer.
Credentials
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The Art of API Documentation
UdemySep, 2020- Sep, 2024 -
Learn API Technical Writing 2: REST for Writers
UdemySep, 2020- Sep, 2024 -
Learn API Technical Writing: JSON and XML for Writers
UdemyJul, 2020- Sep, 2024
Experience
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Paligo
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Sweden
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Software Development
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1 - 100 Employee
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Solutions Engineer
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Nov 2022 - Present
Paligo is an end-to-end CCMS solution for technical documentation, policies and procedures, knowledge management, and more. Author. Manage. Translate. Publish. All in one collaborative space. Paligo is an end-to-end CCMS solution for technical documentation, policies and procedures, knowledge management, and more. Author. Manage. Translate. Publish. All in one collaborative space.
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Proprietor
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Sep 2022 - Present
As a side venture, I offer consulting services for technical writing, copyediting, ghostwriting, and instructional media design. As a side venture, I offer consulting services for technical writing, copyediting, ghostwriting, and instructional media design.
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Deck Commerce
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United States
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Software Development
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1 - 100 Employee
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Technical Writer
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Mar 2022 - Sep 2022
Deck Commerce is a distributed order management solution that simplifies managing customer orders for omnichannel retailers. During this short career stop, I reformatted much of the company's how-to and API documentation and refreshed their Zendesk Guide's look and feel for a better user experience. Deck Commerce is a distributed order management solution that simplifies managing customer orders for omnichannel retailers. During this short career stop, I reformatted much of the company's how-to and API documentation and refreshed their Zendesk Guide's look and feel for a better user experience.
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Indigo BioAutomation
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Writer
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Dec 2020 - Mar 2022
Indigo BioAutomation provides automated cloud-based data analysis solutions for laboratories that analyze signal processing tests. I served as the company’s first technical writer and instructional media specialist. I implemented Paligo as the CCMS of choice and helped build up their help documentation selection. Indigo BioAutomation provides automated cloud-based data analysis solutions for laboratories that analyze signal processing tests. I served as the company’s first technical writer and instructional media specialist. I implemented Paligo as the CCMS of choice and helped build up their help documentation selection.
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Technical Writer
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May 2018 - Dec 2020
I relocated to Indiana and joined Healthx, a SaaS company serving insurance administrators, as their first technical writer. This was the first organization where I implemented Paligo, a cutting edge CCMS for documentation. Near the end of my time with the company, Healthx was acquired and merged with Zipari. I relocated to Indiana and joined Healthx, a SaaS company serving insurance administrators, as their first technical writer. This was the first organization where I implemented Paligo, a cutting edge CCMS for documentation. Near the end of my time with the company, Healthx was acquired and merged with Zipari.
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University of Central Arkansas
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United States
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Higher Education
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700 & Above Employee
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Technical Writer & Trainer
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Sep 2015 - May 2018
I was hired as the first-ever technical writer and trainer for UCA’s Information Technology division. I developed software training sessions for faculty and staff as well as supported the IT department with documentation for various initiatives. I also enjoyed serving on Staff Senate as a representative of the IT division and being a member of the Provost Search Committee. I was hired as the first-ever technical writer and trainer for UCA’s Information Technology division. I developed software training sessions for faculty and staff as well as supported the IT department with documentation for various initiatives. I also enjoyed serving on Staff Senate as a representative of the IT division and being a member of the Provost Search Committee.
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CAT²
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France
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Appliances, Electrical, and Electronics Manufacturing
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Training Specialist & Technical Writer
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Aug 2014 - Sep 2015
I was recruited to join CAT Squared, an IT services company serving the food processing industry. With a mix of technical writing and software training, this was a great first role in the technical communications fields. I was recruited to join CAT Squared, an IT services company serving the food processing industry. With a mix of technical writing and software training, this was a great first role in the technical communications fields.
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Education
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University of Central Arkansas
Master of Science - MS, Instructional Technology -
Cedarville University
Bachelor of Arts - BA, Technical and Professional Communication
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