Experience

WellChild

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Helping Hands Project Manager

  • May 2023 - Present

  Cheltenham, England, United Kingdom Delivering garden makeovers to seriously ill children throughout England & Scotland. Liaising directly with families to establish core needs of child; planning and implementing garden makeovers within a strict charity budget. Creating strong relationships with corporates who provide volunteers and budget for a two day makeover team building challenge. Creating and maintaining strong relationships with suppliers and builders merchants. Delivering projects to a strict 2 day deadline using… Show more Delivering garden makeovers to seriously ill children throughout England & Scotland. Liaising directly with families to establish core needs of child; planning and implementing garden makeovers within a strict charity budget. Creating strong relationships with corporates who provide volunteers and budget for a two day makeover team building challenge. Creating and maintaining strong relationships with suppliers and builders merchants. Delivering projects to a strict 2 day deadline using volunteers of up to 12 people per day. Training, coaching and motivating volunteers in garden landscaping technics, use of powertools, health and safety requirements and risk assessments. First aid trained. Submitting invoices and organising paperwork for accounts department and providing project information to relevant charity donors and sponsors. Show less



Boyes Clearing Services & Merritt Gardening Services

• Manager

  • Apr 2016 - Present

  Southampton, England, United Kingdom Designing and installing garden makeovers; doing commercial & private land clearance and maintenance projects. Using a team of up to 8 people, but also working alone.



NHS Clinical Commissioning Group (Southampton)

• Continuing Healthcare Administrator

  • Dec 2014 - Sep 2017

  Southampton, United Kingdom Supporting 10 clinical and non-clinical managers in all aspects of admin support. Providing appropriate telephone support to clients and care providers, usually in very difficult and challenging situations. Responsibility for implementing a brand new computer system in the office: migrating all client information accordingly; creating new system processes; and training & supporting colleagues to use the new software in the most effective way possible. Creating new processes across the office in… Show more Supporting 10 clinical and non-clinical managers in all aspects of admin support. Providing appropriate telephone support to clients and care providers, usually in very difficult and challenging situations. Responsibility for implementing a brand new computer system in the office: migrating all client information accordingly; creating new system processes; and training & supporting colleagues to use the new software in the most effective way possible. Creating new processes across the office in general to streamline existing procedures and to develop better workflow efficiency. Show less



Barclays Bank Plc

• Banking
• 1 - 100 Employee

• Operations Specialist

  • Sep 1995 - Jan 2014

  + Point of excellence and specialist support to all customers and colleagues by providing accurate and appropriate support. + Training and development/coaching of staff. + Motivating colleagues to commit to and achieve/exceed team targets. + Compliance & risk management. + Overall responsibility for all cash including auditing and balancing. + Overall responsibility for the security of the branch, customers, staff and assets. + Effective records management. + H&S… Show more + Point of excellence and specialist support to all customers and colleagues by providing accurate and appropriate support. + Training and development/coaching of staff. + Motivating colleagues to commit to and achieve/exceed team targets. + Compliance & risk management. + Overall responsibility for all cash including auditing and balancing. + Overall responsibility for the security of the branch, customers, staff and assets. + Effective records management. + H&S compliance. Show less



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Senior Cashier

  • Jun 2006 - Jan 2011

  + Responsible for training and coaching all new cashiers to branch. + Motivated team by creating incentives, catering for all, to attain/exceed targets. + Cover for Counter Manager in her absence. + High accuracy levels when processing at speed, front and back of house. + Three time Platinum Award winner ('07, '08 & '09) for top 5% of performers in the same role nationally.

• Corporate Business Manager

  • Nov 2005 - Jun 2006

  + Sole responsibility for the retention and growth of a portfolio of 250+ clients with turnovers in excess of £25k. Result at end of contract = 5% increase in income for Barclay's. + Building & maintaining strong relationships with networking opportunities. + Delivering expert advice on bank products and services and collaborating with specialists to maximize sales potential. + Submitting appropriate borrowing requests with relevant supporting material to the Corporate Lending Team.

• Corporate Assistant Manager

  • Feb 2004 - Nov 2005

  Southampton, United Kingdom + 1-2-1 telephone and face-to-face admin support for location independent Corporate Managers. + Specialist telephone support to portfolio of 200+ clients with turnovers up to, and in excess, of £25m. + Treasury Deposits; forward contracts; security and lending admin support. + In depth and extremely detailed manual interest rate calculations.