As VP of Marketing at SDI, it was my pleasure to work 'side by side' with Roger Lugo, our Director of Customer Service, on a daily basis. Roger brought the "service" to SDI's customer service department by hiring new people and revamping the department, at a time of significant growth for the company. In addition to running and managing a very busy CS Department, Roger was always there to help with various marketing initiatives as well including web site optimization, e-commerce, e-mail and promotional marketing. Roger is that rare combination of competent, hard working, confident, and agreeable. If we ever had a problem, Roger was always there to offer a common sense solution. He is excellent at multi-tasking and is a proven leader. Roger was liked and respected by his staff, coworkers and the executive team. I highly recommend Roger without hesitation. The organization that selects Roger will be hiring one of the most competent, pleasant, and hard working people with whom I have had the pleasure to work.

I have had the great pleasure of working with Roger Lugo as both his peer as a team member, and his manager during the time that he worked as National Parts Manager and Director of Customer Service. Roger is the consummate professional with a wide range of expertise. He is passionate about anything he does, and he works well in handling the details while at the same time being cognizant of the big picture. His leadership, competence, and effectiveness as a team player, his analytical approach, and his ability to get things done — and all in an agreeable way — ensured that he commanded the respect and confidence of both management and his subordinates. I would highly recommend Roger. Any organization would be fortunate to have him as a member of their team.

As VP of Marketing at SDI, it was my pleasure to work 'side by side' with Roger Lugo, our Director of Customer Service, on a daily basis. Roger brought the "service" to SDI's customer service department by hiring new people and revamping the department, at a time of significant growth for the company. In addition to running and managing a very busy CS Department, Roger was always there to help with various marketing initiatives as well including web site optimization, e-commerce, e-mail and promotional marketing. Roger is that rare combination of competent, hard working, confident, and agreeable. If we ever had a problem, Roger was always there to offer a common sense solution. He is excellent at multi-tasking and is a proven leader. Roger was liked and respected by his staff, coworkers and the executive team. I highly recommend Roger without hesitation. The organization that selects Roger will be hiring one of the most competent, pleasant, and hard working people with whom I have had the pleasure to work.

I have had the great pleasure of working with Roger Lugo as both his peer as a team member, and his manager during the time that he worked as National Parts Manager and Director of Customer Service. Roger is the consummate professional with a wide range of expertise. He is passionate about anything he does, and he works well in handling the details while at the same time being cognizant of the big picture. His leadership, competence, and effectiveness as a team player, his analytical approach, and his ability to get things done — and all in an agreeable way — ensured that he commanded the respect and confidence of both management and his subordinates. I would highly recommend Roger. Any organization would be fortunate to have him as a member of their team.

As VP of Marketing at SDI, it was my pleasure to work 'side by side' with Roger Lugo, our Director of Customer Service, on a daily basis. Roger brought the "service" to SDI's customer service department by hiring new people and revamping the department, at a time of significant growth for the company. In addition to running and managing a very busy CS Department, Roger was always there to help with various marketing initiatives as well including web site optimization, e-commerce, e-mail and promotional marketing. Roger is that rare combination of competent, hard working, confident, and agreeable. If we ever had a problem, Roger was always there to offer a common sense solution. He is excellent at multi-tasking and is a proven leader. Roger was liked and respected by his staff, coworkers and the executive team. I highly recommend Roger without hesitation. The organization that selects Roger will be hiring one of the most competent, pleasant, and hard working people with whom I have had the pleasure to work.

I have had the great pleasure of working with Roger Lugo as both his peer as a team member, and his manager during the time that he worked as National Parts Manager and Director of Customer Service. Roger is the consummate professional with a wide range of expertise. He is passionate about anything he does, and he works well in handling the details while at the same time being cognizant of the big picture. His leadership, competence, and effectiveness as a team player, his analytical approach, and his ability to get things done — and all in an agreeable way — ensured that he commanded the respect and confidence of both management and his subordinates. I would highly recommend Roger. Any organization would be fortunate to have him as a member of their team.