Roger Grierson
Operations Manager at SpecFast- Claim this Profile
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Bio
Brad Moffitt
To whom it may concern. Whilst working with Roger I always found him to be very professional and helpfully in everything he did, he also is a very enjoyable person to work with and gets alone with all other staff. Roger would always work towards making the customers experience one of best ensuring the customer was well look after. Roger would be a wonderful addition to any team.
Allan Sieper
I worked with Roger for almost two years during his time at Trek. Roger has a can-do attitude and goes to great lengths to help resolve issues for both internal and external customers, quickly and efficiently. Roger brings energy to a team environment and was always a pleasure to work with. Roger has fantastic knowledge in the bicycle industry and is a fast learner quickly taking to new systems and processes.
Brad Moffitt
To whom it may concern. Whilst working with Roger I always found him to be very professional and helpfully in everything he did, he also is a very enjoyable person to work with and gets alone with all other staff. Roger would always work towards making the customers experience one of best ensuring the customer was well look after. Roger would be a wonderful addition to any team.
Allan Sieper
I worked with Roger for almost two years during his time at Trek. Roger has a can-do attitude and goes to great lengths to help resolve issues for both internal and external customers, quickly and efficiently. Roger brings energy to a team environment and was always a pleasure to work with. Roger has fantastic knowledge in the bicycle industry and is a fast learner quickly taking to new systems and processes.
Brad Moffitt
To whom it may concern. Whilst working with Roger I always found him to be very professional and helpfully in everything he did, he also is a very enjoyable person to work with and gets alone with all other staff. Roger would always work towards making the customers experience one of best ensuring the customer was well look after. Roger would be a wonderful addition to any team.
Allan Sieper
I worked with Roger for almost two years during his time at Trek. Roger has a can-do attitude and goes to great lengths to help resolve issues for both internal and external customers, quickly and efficiently. Roger brings energy to a team environment and was always a pleasure to work with. Roger has fantastic knowledge in the bicycle industry and is a fast learner quickly taking to new systems and processes.
Brad Moffitt
To whom it may concern. Whilst working with Roger I always found him to be very professional and helpfully in everything he did, he also is a very enjoyable person to work with and gets alone with all other staff. Roger would always work towards making the customers experience one of best ensuring the customer was well look after. Roger would be a wonderful addition to any team.
Allan Sieper
I worked with Roger for almost two years during his time at Trek. Roger has a can-do attitude and goes to great lengths to help resolve issues for both internal and external customers, quickly and efficiently. Roger brings energy to a team environment and was always a pleasure to work with. Roger has fantastic knowledge in the bicycle industry and is a fast learner quickly taking to new systems and processes.
Credentials
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Project Management Foundations
LinkedInNov, 2021- Nov, 2024
Experience
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SpecFast
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Australia
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Wholesale
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1 - 100 Employee
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Operations Manager
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Jul 2022 - Present
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Canberra Chiropractic
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Australia
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Health, Wellness & Fitness
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Practice Manager
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Mar 2022 - Jul 2022
Managing the day to day operations of Canberra Chiropractic and ensuring high quality, hygienic care to patients. Roles include- Liaison with private health insurance companies.- Patient workflow for the Chiropractors.- Banking, cash up, approval of invoices.- Performance, training and rostering of staff other than the Medical Chiropractors.- Collect and report on data legally, safely and with confidentiality. - Communicate with clients via phone, email, social media and in person.
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Bicycle Mechanic
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Dec 2021 - Mar 2022
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Trek Bicycle
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United States
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Sporting Goods
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700 & Above Employee
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Customer Service Senior Guide
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Jan 2021 - Oct 2021
I was internally promoted to Senior Customer Care & Technical Services Guide. In this role warranty educations were passed up to me. Key role functions/ successes:Processing warranty claims for Trek, Electra and Bontrager product for the AU and NZ market. The claims were processed at the fastest pace in the Trek world.Directing the Service Centre for Trek Australia. Monthly reporting to the global service manager.Ad hock reporting as required for warranty and service reasons.Presentation to the shops owned by Trek to improve warranty process.Presentations to the APAC warranty managers to improve their warranty turnaround, there was a specific focus on Korea who were wildly successful.Implementation of tooling to the AU and NZ markets where each repair saved both money to the company and a faster turnaround to the bike’s owner.Training of other industry products which support Trek products.Aiding in account management of the biggest individual account in New Zealand.Feedback has resulted in improvements in both the IT programs used internally and the way bikes are manufactured.Order entry, order tracking and other sales assistance programs.
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Customer Service Guide
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Jan 2020 - Jan 2021
In this role I performed warranty specific aspects of customer care. I had a deep focus on speed of warranty resolution, with this I achieved the stretch goals set out by the company.
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Cor Mantel 2wielers
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Netherlands
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Retail
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Bicycle Mechanic
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Mar 2019 - Aug 2019
From October 2018 to November 2019 I spent the year travelling Europe and Japan while on the youth working visa.Cor Mantel 2weilers was where I worked providing sales and workshop services. Cor Mantel 2weilers is a third generation family owned shop of racing bicycles. In my time there I upskilled colleagues, formed great relationships with both customers and distributors while becoming part of the community around the shop. From October 2018 to November 2019 I spent the year travelling Europe and Japan while on the youth working visa.Cor Mantel 2weilers was where I worked providing sales and workshop services. Cor Mantel 2weilers is a third generation family owned shop of racing bicycles. In my time there I upskilled colleagues, formed great relationships with both customers and distributors while becoming part of the community around the shop.
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Shimano New Zealand
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New Zealand
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Sporting Goods Manufacturing
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1 - 100 Employee
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Customer Service Manager
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Nov 2015 - Oct 2018
Primary role is responding to business customers and sales representatives calls. Further roles include assisting warranty, creating new accounts and processing credit returns. I am responsible for the B2B, B2C and Shimano technical training websites for New Zealand. From July 2017 I have been trained and have rolled out bikefitting.com to the New Zealand cycle market with the first shop being trained in January 2018. Primary role is responding to business customers and sales representatives calls. Further roles include assisting warranty, creating new accounts and processing credit returns. I am responsible for the B2B, B2C and Shimano technical training websites for New Zealand. From July 2017 I have been trained and have rolled out bikefitting.com to the New Zealand cycle market with the first shop being trained in January 2018.
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Loan Set Coordinator
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May 2015 - Nov 2015
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Manager
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Dec 2014 - Mar 2015
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2IC and Mechanic
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Sep 2010 - Nov 2014
Manage the shop when manager is away, control stock for the workshop and carry out the majority of workshop jobs. Perform cashing up and other dutys Manage the shop when manager is away, control stock for the workshop and carry out the majority of workshop jobs. Perform cashing up and other dutys
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Education
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2021 - 2022
Canberra Institute of Technology
Diploma, Project Management -
2010 - 2014
Auckland University of Technology
Bachelor of Health Sciences (non endorsed) -
2011 - 2012
Auckland University of Technology
Diploma Sport and Recreation -
2009 - 2009
University of Otago
Health Sciences First Year -
2004 - 2008
Whangarei Boys High School
NCEA level 3 and University Entrance
Community
