Roger Simpson
Retail Training and Consulting at The Retail Solution- Claim this Profile
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Bio
Steve Barratt
I and my team have had the pleasure of working with Roger for over 8 years and he is incredibly knowledgeable, easy to work with and gets great results. I guess as a partner to any business operation, those are important attributes and so without hesitation, if you need the services and know-how that Roger offers, it's simple.... use him!!!!
Tricia Pye
It was a pleasure to get to know Roger and his knowledge of Retail Sales is his strength. He was able to simplify the process for participants and this makes him a solid choice for Sales training in any customer service environment.
Sarah O'Sullivan
Roger has been an integral part of the training of our frontline leaders over the past few years. His leadership training program has helped our store and area managers hold their team more accountable for their service and sales. His ability to build relationships with our team has been a key part of the success of this training program. Looking forward to seeing the continued development of our teams and future leaders using the effective tools and training provided by Roger.
Steve Barratt
I and my team have had the pleasure of working with Roger for over 8 years and he is incredibly knowledgeable, easy to work with and gets great results. I guess as a partner to any business operation, those are important attributes and so without hesitation, if you need the services and know-how that Roger offers, it's simple.... use him!!!!
Tricia Pye
It was a pleasure to get to know Roger and his knowledge of Retail Sales is his strength. He was able to simplify the process for participants and this makes him a solid choice for Sales training in any customer service environment.
Sarah O'Sullivan
Roger has been an integral part of the training of our frontline leaders over the past few years. His leadership training program has helped our store and area managers hold their team more accountable for their service and sales. His ability to build relationships with our team has been a key part of the success of this training program. Looking forward to seeing the continued development of our teams and future leaders using the effective tools and training provided by Roger.
Steve Barratt
I and my team have had the pleasure of working with Roger for over 8 years and he is incredibly knowledgeable, easy to work with and gets great results. I guess as a partner to any business operation, those are important attributes and so without hesitation, if you need the services and know-how that Roger offers, it's simple.... use him!!!!
Tricia Pye
It was a pleasure to get to know Roger and his knowledge of Retail Sales is his strength. He was able to simplify the process for participants and this makes him a solid choice for Sales training in any customer service environment.
Sarah O'Sullivan
Roger has been an integral part of the training of our frontline leaders over the past few years. His leadership training program has helped our store and area managers hold their team more accountable for their service and sales. His ability to build relationships with our team has been a key part of the success of this training program. Looking forward to seeing the continued development of our teams and future leaders using the effective tools and training provided by Roger.
Steve Barratt
I and my team have had the pleasure of working with Roger for over 8 years and he is incredibly knowledgeable, easy to work with and gets great results. I guess as a partner to any business operation, those are important attributes and so without hesitation, if you need the services and know-how that Roger offers, it's simple.... use him!!!!
Tricia Pye
It was a pleasure to get to know Roger and his knowledge of Retail Sales is his strength. He was able to simplify the process for participants and this makes him a solid choice for Sales training in any customer service environment.
Sarah O'Sullivan
Roger has been an integral part of the training of our frontline leaders over the past few years. His leadership training program has helped our store and area managers hold their team more accountable for their service and sales. His ability to build relationships with our team has been a key part of the success of this training program. Looking forward to seeing the continued development of our teams and future leaders using the effective tools and training provided by Roger.
Credentials
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Certificate 4 in Training and Assessment
Fortress Learning (RTO 31974)
Experience
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The Retail Solution
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Australia
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Retail
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1 - 100 Employee
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Retail Training and Consulting
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Feb 1999 - Present
THE RETAIL SOLUTIONThe Retail Solution has delivered training and coaching programs to retail clients in nearly 30 countries around the world, with most experiencing sales increases well in excess of 100%.The Retail Solution team is frequently called on by leading retail organisations to analyse, design and implement profitable customer service projects. ► What are our key focus areas for your organisation?▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬We empower retailers to identify and focus on their gaps and have the ability to coach their team to an improved performance level, with a focus on improving service and increasing sales.► Are we just a training company?▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬We are more than just a training company, we help clients identify gaps in their service, sales and follow up processes. We then tailor a program that covers frontline staff, managers/owners and area managers. This results in a higher level of customer service, increased sales and a lift in team morale. At the same time our approach creates an increase in customer satisfaction. ► Why the retail industry?▬▬▬▬▬▬▬▬▬▬▬▬With competition at an all time high and nearly 60% of people believing that customer service is at an all time low and declining, the retail industry needs to step up to stay in business. ► Our success track record?▬▬▬▬▬▬▬▬▬▬▬▬▬The Retail Solution has delivered training and coaching programs to retail clients in nearly 30 countries around the world, with most experiencing sales increases well in excess of 100%.► Our winning consulting formula:▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ Analysis of your current service offering.✔ Opportunities to increase sales✔ Analysis of your Store and Area manager’s coaching abilities and skills✔ Review of your Store's KPI performance✔ Analysis of your recruitment processes ► Interested to know more?▬▬▬▬▬▬▬▬▬▬▬▬Call: ✆ +61 (0)41 705-6589 (Mobile)Call: ✆ 03 5976 8596 (Office)Email: ✉ roger@theretailsolution.com.auVisit: ☛ http://theretailsolution.com.au/
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Author
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Feb 1999 - Present
My book "The Ultimate Retail Sales Experience" identifies the current challenges in retail and provides simple steps for owners and managers to improve the performance of their team. Based on the methodology and approach of The Retail Solution, my book has revitalised the energy and strategy behind The Retail Solution’s training and coaching sessions. It has also provided clients with a ‘go to’ practical guide to refer to when reviewing and training their customer service team. For a copy go to www.TheRetailSolution.com.au or call 03 5976 8596
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Shell
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United Kingdom
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Oil and Gas
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700 & Above Employee
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Retail Training Manager
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Mar 1997 - Jan 1999
Taking my Shell experience from NZ to Australia expanded my knowledge and experience with diverse consumer behaviour, helping me tailor service and sales techniques for individual markets. Taking my Shell experience from NZ to Australia expanded my knowledge and experience with diverse consumer behaviour, helping me tailor service and sales techniques for individual markets.
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Education
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2020 - 2020
Fortress Learning (RTO 31974)
Certificate 4 in Training and Assessment, Workforce Development and Training -
1990 - 1992
Petone TAFE
Diploma of Management, Business/Commerce, General
Community
