Roger Chen

Associate Vice President at Palm Beach Healthcare District
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Spanish -

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5.0

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Brad Angeles, MBA, MHA

Roger is a phenomenal leader and mentor. His ability to quickly access an organization and build the foundation for improvement is impressive. He came into our very fragmented, multi-hospital system and provided the necessary structure and direction. Roger did this through the development of our existing transformation team. He developed a career ladder within our function and established the skills and competencies required to be successful transformational leaders. We now understand the incorporation of process improvement, project management and change management are vital to the success of an organization. Roger took a very rules-based culture and developed critical thinkers that are now equipped to apply an improvement methodology at many levels and situations. I can say as a practitioner, my skill-set and mind-set have grown immensely under Roger’s leadership. He models the type of thinking necessary for an improvement team, or frankly any team that is serious about becoming a better division. I truly appreciate my time working with Roger and look forward to his continued mentorship.

Chris Hansen

I had the privilege to observe Roger work with Lee Health and it was impressive. Roger used a blend of diplomacy and expertise backed by data to convince the biggest skeptic and while meaningfully engage those closest to the actual work to make improvements. His work at Lee Health was transformative and has helped position the system for the future. Chris Hansen, District Four Director Lee Health System Board of Directors

Cynthia Nguyen Dang, MS, MBA, LSSBB

Roger has been my coach, guide and mentor for the past 5 years, since the moment he told me there was a place for me on the Lean Transformation team he was building at Lee Health. Roger taught me everything I know about implementing Lean as a management operating system. I am truly inspired by Roger’s leadership, passion and commitment to developing others. Roger uses the Socratic method of asking open-ended questions to engage teams and to nurture scientific thinking. Roger empowers those that he mentors with the mindset, skill set, and tool set needed to reduce process variation and waste and to improve healthcare access, cost and quality. Roger is a visionary and transformational leader. Roger would add value to any hospital or health system committed to being a Lean healthcare organization.

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Credentials

  • Certified Professional in Healthcare Quality (CPHQ)
    Nahq
  • FACHE
    ACHE
  • Lean Bronze Certification
    ASQ - World Headquarters

Experience

    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Associate Vice President
      • Oct 2022 - Present

      Leading the Performance Excellence function and team that helps with strategic programs and operational process improvement to achieve key performance goals for our community and team. Leading the Performance Excellence function and team that helps with strategic programs and operational process improvement to achieve key performance goals for our community and team.

    • President
      • Sep 2020 - Present

      Healthcare Lean Breakthrough Improvement and Innovation Healthcare Lean Breakthrough Improvement and Innovation

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Executive Director Transformation
      • Oct 2020 - Nov 2022
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Executive Director Transformation
      • Feb 2019 - Sep 2020
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Chief Operating Officer
      • Mar 2018 - Feb 2019
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Vice President, Organization Transformation
      • Jan 2013 - Mar 2018

      Develop and lead the implementation of lean management as the operating system for the organization. Enable the system strategy to shift from volume based model to value creation model delivering higher quality care, more efficiently and cost effectively. Develop the internal talent and management team for the ongoing success and sustainability required to be a lean healthcare organization. Develop and lead the implementation of lean management as the operating system for the organization. Enable the system strategy to shift from volume based model to value creation model delivering higher quality care, more efficiently and cost effectively. Develop the internal talent and management team for the ongoing success and sustainability required to be a lean healthcare organization.

    • Hospitals and Health Care
    • 700 & Above Employee
    • Corporate Director of Performance Excellence
      • Dec 2008 - Jan 2013

      344 bed hospital system with 2900 associates, 400 physicians on medical staff 344 bed hospital system with 2900 associates, 400 physicians on medical staff

    • Medical Equipment Manufacturing
    • 200 - 300 Employee
    • Senior Lean Value Stream Manager
      • Mar 2006 - Dec 2008

      Lead the implementation of lean training and process improvement for a $150 million business unit with a distributed workforce of on-site biomedical technicians and field service engineers across the USA. Pioneered the 5S system for biomedical shops, and numerous transactional applications for lean methods.

    • Services Functional Controller, Sarbanes-Oxley
      • Mar 2004 - Mar 2006

      • Managed internal controls blend of technology, process and people to enable accountability culture and achieved 100% Sarbanes-Oxley compliance for $4 billion revenue, 3500 employee service and sales organization.

    • Process Simplification and e-Business Manager
      • Feb 2003 - Mar 2004

      Lead the operations process redesign and technology innovation for a national bio-medical service business. Responsible for the ISO 9001:2000 certification of the business to drive standardization and quality for 1000 biomedical technicians servicing over 1.2 million pieces of biomedical equipment. Improved margins from negative to double digit profitability.

    • Sales and Marketing Mgr.
      • Feb 2002 - Feb 2003

      Responsible for sales process and marketing team for 5 direct operations and 17 distributor organizations throughout Latin America and the Caribbean.Increased share 2ppts and price 3ppts on $133MM budget, rationalized trade shows and distribution channel

    • Six Sigma Master Black Belt and e-Business Strategist
      • Mar 2000 - Feb 2002

      • Established Six Sigma process culture for 200 people across six countries in sales, service and finance• Developed web based forecasting and customer satisfaction tools deployed in 20 countries on $50k budget

Education

  • Nova Southeastern University
    MBA, International Business
    1998 - 1999
  • DeVry Institute of Technology
    BSEET, Electronics
    1983 - 1986

Community

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