Experience

DARAG Group

• Guernsey
• Insurance
• 1 - 100 Employee

• SVP - Claims

  • Mar 2023 - Present



Insperity

• United States
• Human Resources
• 700 & Above Employee

• Managing Director, Property & Casualty Claim Services

  • Aug 2006 - Mar 2023

   Manage a department of 14 people responsible for supporting property and casualty division of national professional employment organization.  Identify loss trends and devise measures to mitigate financial exposure.  Regularly review data and explain loss analyses to other departments, e.g. Safety, Finance, Legal and Senior Management  Implement strategies to manage claims program.  Review large losses and provide direction to staff and vendor partners towards goal of resolving claims and mitigating exposure.  Conduct RFP process to select third party claim administrators and medical programs vendor.  Schedule and participate in claim reviews and quarterly stewardship meetings.  Monitor class codes of reported claims to ensure accuracy.  Resolve coverage disputes with insurance carriers.  Serve as liaison between Insperity clients and third party claim administrator to ensure quality claim handling.  Assist client companies by identifying and formulating strategies to address adverse loss trends.



ESIS, Inc.

• United States
• Insurance
• 700 & Above Employee

• Account Manager

  • Mar 2004 - Aug 2006

   Managed 3 account executive for national provider of risk management services.  Represented clients for varied industries such as retail, manufacturing, technology and construction, ranging from Fortune 100 to regional and local companies.  Responded to RFPs from clients and casualty brokers.  Prepared for and presented at partnership / stewardship meetings.  Ensured service delivery and resolved handling issues.  Coordinated claim reviews with claim offices and clients.



Commercial Risk Reinsurance

• Stamford, CT

• Assistant Vice President

  • 1998 - 2004

   Conducted pre-quote audits of claims and third party administrator or carrier claim operations for proposed loss portfolio transfers that included all lines of casualty coverage.  Generated report of findings for chief underwriting officer.  Monitored losses toward goal of resolving open losses in cost effective manner.  Managed RFP process and selected third party claim administrators when transfers of claim services were required.  Interacted with ceding companies on various issues such as claim management, identification of loss trends and loss funding.



CNA Insurance

• United States
• Insurance
• 700 & Above Employee

• Team Leader

  • 1996 - 1998



Reliance National

• Greater New York City Area

• Claim Account Manager

  • 1992 - 1996