Roger Borges
Customer Success Manager at TestWe- Claim this Profile
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Português Native or bilingual proficiency
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ingles Native or bilingual proficiency
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Espanhol Full professional proficiency
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Francês Native or bilingual proficiency
Topline Score
Bio
Daniel Botelho
Roger showed a great learning curve on service coordination since the start of his assignments, with very good inter-personal skills and customer handling in general. Self-oriented and organized, Roger was a pleasant and competent work colleague.
Philip O'Keeffe
Roger was a dedicated, and efficient logistics coordinator for my Rig. He managed the rig personnel's logistics in an extremely organized manner and was always available to solve any issues that came up. I wish Roger the best in the future and know that he will be an asset to any company that he works for.
Daniel Botelho
Roger showed a great learning curve on service coordination since the start of his assignments, with very good inter-personal skills and customer handling in general. Self-oriented and organized, Roger was a pleasant and competent work colleague.
Philip O'Keeffe
Roger was a dedicated, and efficient logistics coordinator for my Rig. He managed the rig personnel's logistics in an extremely organized manner and was always available to solve any issues that came up. I wish Roger the best in the future and know that he will be an asset to any company that he works for.
Daniel Botelho
Roger showed a great learning curve on service coordination since the start of his assignments, with very good inter-personal skills and customer handling in general. Self-oriented and organized, Roger was a pleasant and competent work colleague.
Philip O'Keeffe
Roger was a dedicated, and efficient logistics coordinator for my Rig. He managed the rig personnel's logistics in an extremely organized manner and was always available to solve any issues that came up. I wish Roger the best in the future and know that he will be an asset to any company that he works for.
Daniel Botelho
Roger showed a great learning curve on service coordination since the start of his assignments, with very good inter-personal skills and customer handling in general. Self-oriented and organized, Roger was a pleasant and competent work colleague.
Philip O'Keeffe
Roger was a dedicated, and efficient logistics coordinator for my Rig. He managed the rig personnel's logistics in an extremely organized manner and was always available to solve any issues that came up. I wish Roger the best in the future and know that he will be an asset to any company that he works for.
Credentials
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TOEIC
ETS GlobalFeb, 2022- Nov, 2024 -
TCF
Fondation Robert de SorbonApr, 2019- Nov, 2024
Experience
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TestWe
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France
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Education Administration Programs
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1 - 100 Employee
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Customer Success Manager
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Mar 2022 - Present
• Technical / Customer support in french, english, spanish and portuguese • Handling daily tickets on Freshdesk • Working close to technical developers and comercial staff in order to improve the product • Participation in EdTech fairs abroad • Technical / Customer support in french, english, spanish and portuguese • Handling daily tickets on Freshdesk • Working close to technical developers and comercial staff in order to improve the product • Participation in EdTech fairs abroad
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Wall Street English France
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France
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Professional Training and Coaching
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100 - 200 Employee
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Language Assistant
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Oct 2019 - Feb 2022
• Encourage students to be more ambitious and outgoing • Technical support • Supporting students to practice their speaking skills, especially pronunciation and intonation • Introduce students to aspects of the culture of native speaking countries • Contribute to cross-curricular work in collaboration with other subject areas • TOEIC monitoring • Encourage students to be more ambitious and outgoing • Technical support • Supporting students to practice their speaking skills, especially pronunciation and intonation • Introduce students to aspects of the culture of native speaking countries • Contribute to cross-curricular work in collaboration with other subject areas • TOEIC monitoring
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Gosselin Group
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Belgium
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Transportation, Logistics, Supply Chain and Storage
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200 - 300 Employee
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Import Export Assistant
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Jun 2019 - Sep 2019
• Support to the coordination team • Liaising with clients and updating and maintaining any paperwork regarding the removals job. • Communicate with current and prospective clients, providing any required information and maintaining correspondence throughout the removal process. • Process quotations, accurately entering any new data into the company’s IT system, obtaining and completing any Insurance proposal forms and assisting the client with the successful completion and handing over of any claims documents. Show less
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Kongsberg Maritime
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Norway
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Maritime Transportation
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700 & Above Employee
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Customer Support Coordinator
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Dec 2013 - Dec 2018
• Worked directly with management and commercial departments to brainstorm, discuss strategy and mitigate issues. • Entered all working data such as payments, project information and service requests into Microsoft CRM system. • Assisted all customers in average timeframe by answering questions, responding to inquiries and handling telephone requests. • Arrange accommodations and travel plans for the field service engineers within Brazil and all South America. • Work in direct collaboration with the offices of Norway, Italy, United States and Panama. Show less
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Transocean
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Switzerland
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Oil and Gas
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700 & Above Employee
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Logistics Coordinator
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Mar 2012 - Jun 2013
• Responded to customer requests via telephone and email and effectively answered questions and inquiries. • Collaboration with Ernest & Young team in regards to visa, vaccination and permits in regards to foreigner employees. • Providing logistics for the field service team (national/international) • Ensure that personnel files and all crew certification are kept up to date and are uploaded in the system (SAP) • Responded to customer requests via telephone and email and effectively answered questions and inquiries. • Collaboration with Ernest & Young team in regards to visa, vaccination and permits in regards to foreigner employees. • Providing logistics for the field service team (national/international) • Ensure that personnel files and all crew certification are kept up to date and are uploaded in the system (SAP)
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CWT
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United States
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Travel Arrangements
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700 & Above Employee
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Senior Bilingual Consultant
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2007 - 2012
• Travel industry environment background • In charge of planning and coordinating the crew change logistics, supporting the national and expats employees and third parties as well. • Responsible for management of business and events trips. • Travel industry environment background • In charge of planning and coordinating the crew change logistics, supporting the national and expats employees and third parties as well. • Responsible for management of business and events trips.
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Education
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2019 - 2020
Université Paris Nanterre
Master's degree, International Relations -
ESPM Escola Superior de Propaganda e Marketing
Master's degree, Business Administration and Management, General -
Pontifícia Universidade Católica de Minas Gerais
Bachelor of Business Administration (BBA), Administração e Negócios
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