Experience

Covenant House Florida

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Case Manager

  • Jun 2023 - Present

  United States

• Covenant House -Youth Engagement Specialist

  • Feb 2023 - Jun 2023

  Orlando, Florida, United States



City of Fort Wayne

• United States
• Government Administration
• 100 - 200 Employee

• Riverfront Rental & Special Events Coordinator

  • Feb 2020 - Apr 2022

  Fort Wayne, Indiana Area Rental and Event Coordinator City of Fort Wayne, Fort Wayne Indiana (Parks & Recreation) • Assist client/renter with planning and coordinating their event. • Assist in set-up, tear-down, clean-up after the event. • Complete and submit attendance and other reports. • Coordinate rentals with other programming staff and identify new prospects. • Ensure all renters comply with terms of rental agreement during their events. • Ensure Parks & Recreation alcohol policies… Show more Rental and Event Coordinator City of Fort Wayne, Fort Wayne Indiana (Parks & Recreation) • Assist client/renter with planning and coordinating their event. • Assist in set-up, tear-down, clean-up after the event. • Complete and submit attendance and other reports. • Coordinate rentals with other programming staff and identify new prospects. • Ensure all renters comply with terms of rental agreement during their events. • Ensure Parks & Recreation alcohol policies are adhered to. • Follow park procedures for maintenance issues and emergency situations. • Maintain inventory of supplies and equipment. • Manage all rentals contracts and bookings. • Monitor and manage rentals on the day of the event. • Monitor, supervise, and evaluate activities, as well as instruct volunteers and any other subordinate staff. • Provide high quality customer service and hospitality services in the park. • Provide tours to park guess and rental prospects. • Track rental payments, deposits, catering, and security. • Work to meet revenue goals for rentals for the year. Show less



Mosaic North America

• United States
• Advertising Services
• 700 & Above Employee

• Samsung Lead Experience Consultant (Store Manager)

  • May 2015 - Oct 2019

  Fort Wayne, Indiana Area • Assisted customers with setup of devices and troubleshooting issues • Built brand presence at retail store through marketing, merchandising, display maintenance, POP and plan-o-gram compliance • Built an excellent customer base for Samsung and Best Buy • Built partnerships with other vendors like: AT&T, Sprint, Verizon, HP and Xfinity to increase sales and profitability. • Called customers for follow-ups and scheduled Skilled Workshop classes • Coached on sales techniques to… Show more • Assisted customers with setup of devices and troubleshooting issues • Built brand presence at retail store through marketing, merchandising, display maintenance, POP and plan-o-gram compliance • Built an excellent customer base for Samsung and Best Buy • Built partnerships with other vendors like: AT&T, Sprint, Verizon, HP and Xfinity to increase sales and profitability. • Called customers for follow-ups and scheduled Skilled Workshop classes • Coached on sales techniques to the team • Conducted demonstrations of key Samsung product features • Demonstrated effective decision-making skills and the ability to reason and resolving problems while exhibiting professional sound judgment • One of the top Performers in two Markets. Increased Samsung-in store Market share YOY by 35% while consistently hitting QTD and YTD goals • Lead the Performance and Product Teams while providing pertinent information to inform and train Detroit South and Indianapolis North Teams to increase in store sales • Offered Daily Classes to customers on Samsung Products • Made significant impact on sales and improve customer's buying experience and retention • Marketed current products and promotions on Social Media such as Facebook, Snapchat and Instagram • Trained and developed Best Buy Team on: Daily Hot Topics, Lunch and Learn by using PowerPoint presentations Show less



Carson's Department Store

• United States
• Retail

• Sales and Merchandising

  • Aug 2013 - May 2015

  Fort Wayne, Indiana Area Customer First, Sales Associate - Assist customers with selections, merchandise new product, and promote our store credit card. • Excellent interpersonal skills with both customers and associates • Strong customer service and selling techniques • Effectively handle multiple customers while maintaining poise and upholding customer service standards. Point of Sales (POS) and Cash handling experience



Tryconsulting Communication

• Business Owner

  • Sep 1999 - Aug 2013

  Fort Wayne, Indiana Area • Home Visit Repairs • Computer upgrade • Install Hardware and Software • Troubleshooting, much more.



Brightpoint

• United States
• Individual and Family Services
• 1 - 100 Employee

• Case Mgt/Parent Supervisor

  • Nov 1991 - Sep 2003

  Fort Wayne, Indiana Area Parent Involvement Program Coordinator • Assisted in hiring, scheduling and training new staff • Coordinated and supervised the GED program • Co-Supervised the Family Service Staff • Designed and implemented the first Head Start Male Involvement Program • Organized, executed and facilitated a comprehensive parent involvement program for Allen, Whitley and Noble Counties, serving over 700 families • Presented workshops and trainings for parents • Recruited and trained… Show more Parent Involvement Program Coordinator • Assisted in hiring, scheduling and training new staff • Coordinated and supervised the GED program • Co-Supervised the Family Service Staff • Designed and implemented the first Head Start Male Involvement Program • Organized, executed and facilitated a comprehensive parent involvement program for Allen, Whitley and Noble Counties, serving over 700 families • Presented workshops and trainings for parents • Recruited and trained volunteers • Supervised parent meetings and children’s holiday programs Teacher Assistant • Assisted the Head Start Teacher with the daily classroom activities • Assisted with case conferences and parent meetings • Implemented classroom curriculum and nutrition programs Governance Trainer - 9 mos. • Designed a database for Head Start Governance Board • Trained governance managers in Head Start program policies and procedures • Trained staff and parent volunteers in HHS rules and regulations Case Manager • Assisted Coordinator with Family Services in delivery of families needs and social services • Directly responsible for home visits, recruitment, intakes, orientation and children’s attendance • Provided case management, case conferences and parent meetings Show less



East Wayne Street Center

• Outreach Specialist

  • May 1999 - Aug 2000

  Fort Wayne, Indiana Area • Assisted in client intakes • Assisted in the Drug Prevention Program • Conducted outreach by recruiting program participants and volunteers • Designed and maintained database for students and generated reports • Graded students papers • Presented orientation • Supervised the Adult Learning GED program



Fort Wayne Urban League

• Civic and Social Organizations
• 1 - 100 Employee

• Assistant to the CEO

  • Feb 1998 - Sep 1999

  Fort Wayne, Indiana Area • Networked in the community • Coordinated special projects and coordinated events • Wrote grants and did fundraisers • Prepared various reports for the FWUL Director and FWUL Board of Directors • Supervised office when CEO wasn’t present • Assisted part-time evenings at the Youth Center with data entry • Children program recruitment • Tutored children with homework • Worked with Program Director on events and special projects



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Corporate First Assistant Manager

  • Nov 1984 - Jun 1990

  Monterey Park, California Ensuring a high quality of service, maintaining cleanliness, and maintaining the highest standards of quality. Coordination of crew training with staff training. Working cooperatively and harmoniously with the management team and your crew. Conducting disciplinary proceedings when necessary, including HR issues. Attending crew meetings to discuss operational procedures and promotion opportunities as needed. Inspecting stocks every week. Meeting the… Show more Ensuring a high quality of service, maintaining cleanliness, and maintaining the highest standards of quality. Coordination of crew training with staff training. Working cooperatively and harmoniously with the management team and your crew. Conducting disciplinary proceedings when necessary, including HR issues. Attending crew meetings to discuss operational procedures and promotion opportunities as needed. Inspecting stocks every week. Meeting the company’s wage standards by controlling payroll. Meeting GAP standards for inventory control. Providing operational guidance and support to the general manager and management team. Comply with all state and federal laws and regulations when maintaining company reports and records. Preventative maintenance, cleaning, and operating procedures to keep buildings and equipment in good condition. Maintaining professionalism at all times, including the proper follow-up on cash procedures and bank deposits for all shifts Maintain a professional appearance and demeanor at all times. Following and enforcing all sanitation, safety, and security policies and procedures. Show less