Rogenzo Cruickshank

Help Desk Coordinator at Office of the Massachusetts State Treasurer and Receiver General
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Contact Information
us****@****om
(386) 825-5501
Location
Boston, Massachusetts, United States, US
Skills

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Bio

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Credentials

  • Technical Support Fundamentals
    Coursera
    Apr, 2023
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Apr, 2023
    - Nov, 2024
  • CCNA Routing and Switching: Introduction to Networks
    -
    Dec, 2014
    - Nov, 2024
  • Microsoft Access 2013 Introductory
    Pearson VUE
    Jun, 2014
    - Nov, 2024

Experience

  • Office of the Massachusetts State Treasurer and Receiver General
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Help Desk Coordinator
      • Sep 2019 - Present

  • Phoenix Charter Academy Network
    • IT Specialist
      • Aug 2017 - Sep 2019

      My role at Phoenix was a little of everything. I provisioned Chromebooks to students and teachers and maintained their equipment across three locations. Utilized Google admin for security and user administration. I Maintained the servers and created GPO for integration with the Chromebooks using Google admin. Created a help desk using Spiceworks to log tickets. My role at Phoenix was a little of everything. I provisioned Chromebooks to students and teachers and maintained their equipment across three locations. Utilized Google admin for security and user administration. I Maintained the servers and created GPO for integration with the Chromebooks using Google admin. Created a help desk using Spiceworks to log tickets.

  • Bunker Hill CC
    • United States
    • Higher Education
    • 500 - 600 Employee
    • TSS Assistant
      • Oct 2012 - Sep 2019

      Ran software updates on PCs for students and faculty. Used Access database to update inventory changes, copied machine OS using ghost disk, communicated with co-workers about ticket issues and resolutions. Ran software updates on PCs for students and faculty. Used Access database to update inventory changes, copied machine OS using ghost disk, communicated with co-workers about ticket issues and resolutions.

  • Peace Drum Project
    • Teen Leader
      • Sep 2009 - May 2011

      Learned how to make a drum from cow hide and wood; Went to an elderly home to help them make their own drums. Visited art studios and Interviewed artists Learned how to make a drum from cow hide and wood; Went to an elderly home to help them make their own drums. Visited art studios and Interviewed artists

  • NBCA
    • Youth Advocate
      • Jul 2008 - Aug 2008

      Responsible for organizing events. Made phone calls to people of interest. Gave out flyers for upcoming events Responsible for organizing events. Made phone calls to people of interest. Gave out flyers for upcoming events

Education

  • Bunker Hill CC
    Associate’s Degree, Network and System Administration/Administrator
    2011 - 2016

Community

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