Administrative Assistant

• Apr 2017 - Present

Guest Service Agent

• Nov 2013 - Nov 2016

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high service of customer satisfaction through personalized service from arrival till departure. • Ensure guest are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed. • Conduct in Room and Hotel familiarization and assist guest in Hotel activity enquiries or request. • Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries. • Maintain an awareness of rate levels to be sold on a daily basis and occupancy levels. • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures. • Process accounts from check in to check out, ensuring accurate postings of all incidental charges using computerized Front Office systems. • Maintain the privacy of all the guest by ensuring that no details of the guest are disclosed. • Demonstrate a complete understand of the Hotel’s policies, procedure and service standards and have full knowledge of the Hotel facilities and happenings. • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment. • Comply with the hotel environmental, health and safety policies and procedures. • Update the Revenue Report Upselling for Front Office Department in Microsoft Excel Spread Sheet. • Record Minutes of the Briefing weekly and distribute the information to Front Office Department through email. • Collect outdated documents such as expired contracts and licenses from the filing. • Making daily reports such as how many total of rooms has been sold out for Emirates Transit Passengers, over allocation and room available. • Making sure all the profile of the guest has been updated and input in the system. • Follow up due out In house guest, and p Show less

Administrative Assistant

• Nov 2010 - Sep 2012

• Receive, direct and relay telephone messages and fax messages • Respond to public inquiries • Serves as liaison between management and staff by transmitting information, explaining appropriate. • Work instructions, and following up on assignments. • Establishes and maintains office files, logs, indexes, control records, or other information concerning the work under the supervisor's control. • Control issuance of documents and seek proper approval for the same from reported manager. • Assist and schedule for medical arrangement the candidates • Update and prepare the complete travel documents. Show less

Document Controller

• May 2009 - Sep 2010

• Collect outdated documents such as expired contracts and licenses from the filing. • Making sure all the profile of the client has been updated and input in the system. • Generate the various document control reports as required • Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable • Maintain updated records of all approved documents and drawings and their distribution clearly • Keep the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability. • Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and clients as applicable. • Transferring data from paper formats into computer files or database systems • Retrieve data from the database or electronic files as requested • Organize source data for computer entry by assembling and classifying information, as well as certifying entry preferences. • Input clients’ account information by utilizing the numeric and alphabetic facts on optical scanner keyboard in line with screen format • Confirm account and customer information that was entered and correct, evaluate, delete, and reenter information when it is incomplete, or when clearing out files to get rid of duplication of data. • Review completeness, accuracy, and authenticity of documents Follow process and principles of company's document life-cycle procedures. Show less