Experience

Bulldog Licensing
• United Kingdom
• Entertainment
• 1 - 100 Employee
• Licensing Approvals Coordinator

  • Jan 2022 - Present

Freelance
• Egypt
• Human Resources
• 1 - 100 Employee
• UI/UX

  • Aug 2021 - Dec 2021


MANGO

• United States
• Social Networking Platforms
• 1 - 100 Employee

• Sales Associate

  • Nov 2019 - Jul 2021

  Role: Customer service and direct sales of Mango UK Oxford Street. Responsability: • Visual Merchandising support. • Personal shopper finding the style of each client. • Supervision of the team to improve customer relations and group work. Role: Customer service and direct sales of Mango UK Oxford Street. Responsability: • Visual Merchandising support. • Personal shopper finding the style of each client. • Supervision of the team to improve customer relations and group work.



Neon Coco

• Social Media Customer Service

  • Mar 2020 - Jun 2020

  Role: Customer service for the official social networks of the Spanish fashion brand Neon Coco, also managing its online store and orders. Responsibility: • Direct contact with clients: ensuring that clients' needs are covered. • Management of the online store using Prestashop. • Manage potencial problems and improvement of Customer Service. • Direct contact with logistics companies. • OKDs, Slack, Microsoft Excel, Everhour. Role: Customer service for the official social networks of the Spanish fashion brand Neon Coco, also managing its online store and orders. Responsibility: • Direct contact with clients: ensuring that clients' needs are covered. • Management of the online store using Prestashop. • Manage potencial problems and improvement of Customer Service. • Direct contact with logistics companies. • OKDs, Slack, Microsoft Excel, Everhour.



HAWKX

• Import & Export

• Social Media Customer Service

  • Sep 2019 - Oct 2019

  Role: Customer service for the social networks of Perfumerías Primor, also managing its online store and orders. Responsibility: • Direct contact with clients: ensuring that clients' needs are covered. • Management of the online store using Prestashop. • Manage potencial problems and improvement of Customer Service. • Direct contact with logistics companies. • OKDs, Slack, Microsoft Excel, Everhour. Role: Customer service for the social networks of Perfumerías Primor, also managing its online store and orders. Responsibility: • Direct contact with clients: ensuring that clients' needs are covered. • Management of the online store using Prestashop. • Manage potencial problems and improvement of Customer Service. • Direct contact with logistics companies. • OKDs, Slack, Microsoft Excel, Everhour.



Ajuntament d'Elx

• Spain
• Government Administration
• 1 - 100 Employee

• Content Creator, Community Manager and Event organization

  • Dec 2018 - Aug 2019

  Role: Management of the official social networks of the City Council of Elche, creation of content for communication media and networks and organization of cultural events. Responsibility: • Development of the social media campaign and social media marketing strategies: daily promotion to increase the online community. Keep informed target audiences. • Management of the official social networks of the City Council and those of the Department of Citizen Participation. • Creation of images, posters, advertising spots and videos for media and networks using Adobe tools (Photoshop, Illustrator, InDesign and Premiere). • Contact with the media. • Event production: contact with artists and creation and publication of the promotion on social networks and the city's media. Show less



Onda Cero Radio - Uniprex SA

• Editor and Radio Announcer

  • Jul 2018 - Sep 2018

  Role: Advertising spots and daily radio news on the national scene combined with interviews and reports. Responsibility: • Creation and writing of daily news and reports for the province of Alicante. • Work on the creative process of the daily reports. • Voice-over of advertising spots. Role: Advertising spots and daily radio news on the national scene combined with interviews and reports. Responsibility: • Creation and writing of daily news and reports for the province of Alicante. • Work on the creative process of the daily reports. • Voice-over of advertising spots.



Fundación Museo Didáctico e Interactivo de Ciencias de la Vega Baja

• Content Creator and Community Manager

  • Feb 2018 - Sep 2018

  Role: Creation of a social media action plan, designs and improvement of brand image and contact with the media. Responsibility: •Social media campaign strategy by short and long term marketing strategies proposing innovative solutions to increase the target on the online community. Instagram, Facebook and Twitter. • Visual content creation oriented to different online platforms. • Managing the online community. • Monitoring the weekly sales results with a continuous improvement, GoogleAnalytics, HootSuite. • Creation and layout of press dossiers. Show less



Universidad Miguel Hernández de Elche

• Spain
• Higher Education
• 700 & Above Employee

• Radio collaborator and editor

  • Dec 2015 - May 2016

  Role: Join the weekly debate and investigation of political interaction on social media. Responsibility: • Prepare the weekly section providing evidence that reinforces the theories presented. • Manage the social surveys and citizen participation as an informative tool. Role: Join the weekly debate and investigation of political interaction on social media. Responsibility: • Prepare the weekly section providing evidence that reinforces the theories presented. • Manage the social surveys and citizen participation as an informative tool.