Experience

Quest Search & Selection
• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee
• IT / Data Administrator

  • Apr 2017 - Present


Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service / Sales Representative

  • Dec 2014 - Jan 2017

  Admin / Support • Attend meetings, take and record minutes of meetings and distribute the same as instructed • Provide timely, courteous and knowledgeable response to information requests • Maintain up-to-date sales lead records. • Coordinate and demonstrate updated system procedures ACHIEVEMENTS Assisted in managing and initiating of some big product launching Handle and support a team for the period of Iphone promotions Sales • Build the interest of customers to sign a contract for services and products offered by client • Use technical skills to explain to the customer the advantages of the product or service and how it may suit the customer better than the preferred products/services if not available. • Registers and processes customer’s order in CRM (Amdocs) system • Use technical skills to explain to the customer the advantages of the product or service and how it may suit the customer better than the preferred products/services if not available. Customer Service • Maintains financial accounts by processing customer adjustments. • Answer product and service questions; suggesting information about other products and services. • Resolves product or service problems by clarifying the customer's complaint then expediting correction or adjustment • Build sustainable relationships of trust through open and interactive communication to achieve customer satisfaction. ACHIEVEMENTS Rank 8 April 2016 Rank 6 February 2016 Rank 6 March 2016 Rank 10 September 2015 Show less



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Freelance IT Technician

  • Jan 2012 - Dec 2016

  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.) • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality • Install and configure appropriate software and functions according to specifications • Develop and maintain local networks in ways that optimize performance • Ensure security and privacy of networks and computer systems • Provide orientation and guidance to users on how to operate new software and computer equipment • Organize and schedule upgrades and maintenance without deterring others from completing their work • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) • Identify computer or network equipment shortages and place orders Show less



First Gamer Link Inc

• Officer in Charge

  • Oct 2014 - Nov 2014

  • Train newly employed Station Officer in uploading and accounting of stakes • Supervise accounting duties of Station Officers prior sending reports to Operation Manager • Manage and collate day to day data given by Station Officers to be able to present branch’s weekly performance • Train newly employed Station Officer in uploading and accounting of stakes • Supervise accounting duties of Station Officers prior sending reports to Operation Manager • Manage and collate day to day data given by Station Officers to be able to present branch’s weekly performance



First Gamer Link Inc.

• Station Officer

  • Sep 2014 - Oct 2014

  • On-site uploading of stake data to Philippine Charity Sweepstakes Office (PCSO) Server through Lottocell android application • Troubleshoot Lottocell software and hardware issues • Perform accounting responsibilities for stakes and deliver end day reports to Officer in Charge • On-site uploading of stake data to Philippine Charity Sweepstakes Office (PCSO) Server through Lottocell android application • Troubleshoot Lottocell software and hardware issues • Perform accounting responsibilities for stakes and deliver end day reports to Officer in Charge



National Power Corporation

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• Desktop Support Intern

  • Mar 2014 - Apr 2014

  • Assist image, setup and deployment of PCs and servers • Track PC and network related hardware • Install, sustain, and repair software, hardware and peripherals • Developed and improved strong communication, customer service, and technical skills • Assist image, setup and deployment of PCs and servers • Track PC and network related hardware • Install, sustain, and repair software, hardware and peripherals • Developed and improved strong communication, customer service, and technical skills