Rodwell Maiden
Senior Technical Support and Quality Assurance Engineer at FIGJAM- Claim this Profile
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Bio
Credentials
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Introduction to google data studio
GoogleMay, 2021- Sep, 2024 -
CCNA,VCP,DELL ,LENOVO,SAMSUNG
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Experience
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FIGJAM
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Technical Support and Quality Assurance Engineer
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Dec 2021 - Present
Figjam Mobile is a software-as-a-service (SaaS) provider that offers a suite of mobile apps and services for businesses in Africa. Their products are designed to help businesses improve their sales, distribution, and logistics operations.Figjam Mobile's flagship product is the FIGJAM Sales Force Automation (SFA) app. This app helps businesses manage their sales teams, track their sales pipeline, and close more deals. FIGJAM SFA also includes features for field service management, inventory management, and customer relationship management (CRM).Figjam Mobile also offers a mobile app called Van Sales. This app is designed for small businesses and individuals who sell products in informal markets. Van Sales helps businesses track their inventory, manage their finances, and communicate with customers.In addition to their mobile apps, Figjam Mobile also offers a variety of other services, such as data analytics, training, and consulting. They help businesses collect and analyze data to improve their decision-making. They also offer training and consulting services to help businesses adopt and use their products effectively.Figjam Mobile is headquartered in Mauritius. They have a team of over 50 employees and serve businesses in over 10 African countries.Here are some of the benefits of using Figjam Mobile's products and services:Increased productivity: Figjam Mobile's products can help businesses save time and money by automating tasks and providing insights into their operations.Improved efficiency: Figjam Mobile's products can help businesses streamline their processes and improve their decision-making.Increased visibility: Figjam Mobile's products can help businesses track their performance and identify areas for improvement.Enhanced customer service: Figjam Mobile's products can help businesses provide better customer service by providing real-time information and insights. Show less
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Support and QA Analyst
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Aug 2020 - Dec 2021
FIGJAM MOBILE is an IMPERIAL LOGISTICS Company which offers Sales Force Automation as a Software as a Service (SAAS) and Data Insights Solution in Africa with operational Customers in Kenya,Uganda,Namibia,Uganda,Ghana,Swaziland,South Africa,Malawi and Zimbabwe.https://www.figjammobile.com/2021/11/12/figjam-signs-strategic-investment-deal-with-integrated-market-access-and-logistics-solutions-provider-imperial/
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Customer Support and Technical services Representative
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Jan 2015 - Aug 2020
● Optimized hardware and software resulting in a 30% increase in system efficiency. ● Upgraded network infrastructure resulting in 25% reduction in network downtime. ● Performed preventative maintenance and setup for a variety of health monitoring systems resulting in a 10% reduction in system failures. ● Conducted daily backup operations to ensure the system data was safe and recoverable. ● Workshop repairs for all Samsung products. ● Strategizing and planning on how to improve KPI for the service Centre. ● Service campaigns to Market and Improve Brand awareness. ● Managing and maintaining documentation on infrastructure. ● Ensuring electrical safety standards are met. ● Provide support to customers as per Service Level Agreement. ● Diagnose, troubleshoot, and repair devices under warranty. ● Explain complex technical issues to customers in a non-technical, simple to understand manner. ● Provide repair and replacement estimates to customers. ● Keep track of all devices and inventory while safeguarding all store stock. ● Strategizing and planning on how improve KPI for service centre. ● Spare forecasting to improve service delivery time. Show less
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Technical and Customer Success Executive
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Jan 2015 - Dec 2015
● Customer On boarding and Training. ● Service Review to reduce churn and increase customer retention. ● Webinars and New Products Demos. ● Driving account expansion with contextual offers and growing lifetime value. ● Mapping customer success journeys to spot and remove pain points. ● Success management by reviewing product performance and compliance to business. ● Analyzing Business requirements and suggesting improvements. ● Managing churn and increasing customer retention. ● Driving account expansion with contextual offers and growing lifetime value. ● Mapping customer success journeys to spot and remove pain points. ● Success management by reviewing product performance and compliance to business requirement. Show less
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IT Technician
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Jan 2011 - Dec 2014
● Application packages and operating systems. ● Develop and manage organization’s intranet site. ● Planning future improvements, suggesting IT solutions to meet business requirements. ● Install, support, maintain both physical and virtual servers. ● Deployment of Microsoft Products such as Active Directory, SCCM ,Microsoft Exchange, Teams, SharePoint, Azure Cloud, Hyper V ,Group Policy. ● Support of user’s Accounts on the Microsoft platform. ● Provide daily Support and Repairs in the Workshop of Hardware, Printers, Servers and Software. ● Planning future improvements, suggesting IT solutions to meet business requirements. ● Install, support, maintain both physical and virtual servers. ● Deployment of Microsoft and Linux based infrastructure. ● WAN optimization using Hardware and Software solutions. ● Implementation of Firewall and Network monitoring tools. Show less
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Education
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2011 - 2013
Midlands State University
Dmis, Ict -
2010 - 2010
St Georges' College
Cisco Certified Network Associate Certification, Computer Networking -
2006 - 2006
City and Guilds
Certificate, Micro-Computer Technology -
St Patrick's College
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