Team Lead Solution Engineering

• Sep 2023 - Present

Expert Solution Engineer - France

• Jan 2020 - Sep 2023

Presales activities at group level:- Support our sales in Qualification, Discovery, Solution design/setup- RFx support, Tender responses, POCs, Demos- Support our prospects in Integration, Best Practices, Tailored Customization and Configuration- Customer Onboarding preparation and handover- Working closely with dev/IT teams to flag/solve issues, propose products updates/new features- Building expertise around group KYC solutions incl. regulatory compliance- Acting as trusted advisor and advocate internally and externally- Knowledge sharing (creating/improving internal collatorals on configurations and best practices)- Customer success management when required Show less

RFID & Connected Solutions Sales Manager

• Apr 2017 - Dec 2019

Actively drive the development of sales of RFID solutions for the retail market as well as new digital/connected solutions which improve operational efficiency in stores. As Presales and Sales Manager, act as a key technical advisor and advocate of products and solutions, help to bridge customers’ business requirements and Checkpoint’s RFID and Connected Solutions and, help shaping the future products and company direction by providing the market information into the different internal stakeholders. Job duties include: =>Business development in cooperation with Key Account Managers: * Respond to functional and technical elements of RFIs/RFPs * Write, study and analyze customer requirements and deliver feasibility study * Build and deliver technical and financial proposals matching customer needs, including: RFID labels; RFID Hardware for store and warehouses; RFID Software (SaaS) for Inventory Management across the supply chain; Connected Antitheft solutions for stores * Customize the solution to customer needs: eg addition of software modules minimizing complexity and extra cost and ensuring proper interfacing; solution and architectural recommendations * Provide technical specifications and requirements documentation to support the proposed solution * Prepare and deliver demos for customer or exhibition * Provide technical leadership and oversight during trials, proof of concepts, complex demonstrations =>Solutions Offers Development : * Develop tactical and strategic plans and proposals for the sales team to win business * Propose new solutions and/or adaptations of current solutions, seeks internal or external expertise for development * Build and manage technical partnerships towards companies able to complement our offers * Act as an evangelizer within Checkpoint to bring and enhance technical awareness of the teams ; Provide continuous training to educate and accelerate Sales and other supporting teams * Project management in new solutions development Show less

Solution Architect

• Jul 2014 - Apr 2017

Senior Pre-Sales and Technical Support Specialist / Solution Architect Providing Pre-Sales and technical Support to both the Sales team and clients, ensuring the successful selling and installation of technology solutions and ongoing client satisfaction in the Pre and Post Sales phase. - Acting as an individual contributor providing specialist advice and support. - Ensuring achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales technical support. - Assisting the Sales Team with Pre-Sales activities including the development of formal Sales plans and proposals. - Providing demonstrations, presentations, training, consultation and Sales support services for the Sales team and clients. - Undertaking tasks requiring a high level of technical analysis, diagnosis and problem solving, qualifying the product/service fit and defining support needs. - Providing specialised technical support from a remote location either by telephone or email. - Identifying more complex technical issues for escalation to more senior Technical Support Centre staff and effectively using the pre-established escalation process. - Working through complex tender responses and compliance statements - Assisting with Post-Sales support and technically training the Customer Support team where required. - Key project management. Manage the interface between the VAR and Pacom R&D team. Show less

Perso System Global Technical Support Engineer

• Jan 2013 - Jun 2014

Within the IDENTITY Business Unit Systems Deployment Team, manage same activities as in previous position but at a Worlwide level instead of local region MEA.Plus, those pre-sales, deployments and post-sales activities are now focused on the Oberthur systemOne End-to-end Solutions, a set of services allowing: - Enrolment - ID Management (AFIS, AMBIVS, etc.) - (e)Card/(e)Passeport Personalisation&Delivery - PKI management - Identity Control - Etc...

Local Technical Support Engineer, MEA Region

• Jan 2011 - Dec 2012

==>Pre-sales: - Identify potential new market/customers - Perform demonstrations in sales prospection missions - Set up products use case - Write technical chapters of tender responses - Bring technical expertise of Oberthur products to help sales managers in commercial offer design or new markets prospection==>Solutions Design: - Understand and formalize customer needs - Identify Oberthur products compliant with customer needs - Set up cards/passport samples, with and without chip: specification, chip file system definition, chip perso on desk, tests, pre-production, delivery to customer, check customer needs compliance and adjust if needed==>Products Industrialization: - Set up products industrialization after samples validation by customer - Follow up production and manage changes or updates asked by customer - Supervise products evolution (new releases, etc.) and update industrial production - Permanent follow up of customer from product specification to production and delivery==>Systems Integration & Deployments: - Design software architecture of ID documents issuance systems fully compliant with customer specifications - Write detailed functional specifications - Travel on sites to install systems - Follow up and validate systems settings - Set up trainings for systems final users==>Post-sales support and systems maintenance: - Follow up systems using and support customers in case of questions or problems related to the installed systems - Ensure interface between customer and development teams in order to address systems problems and manage updates - Give full assistance to start using installed systems - Resolve problems by remote takeover - Ensure Level 1, 2, 3 support by telephone or email - Travel on site to realize maintenance operations Show less

Engineer - Embedded Software Development & RFID Integration/Validation

• Sep 2008 - Jan 2011

==>Development of ePass & eDL (electronic Driving Licence) applications: - Read and understand ISO and ICAO norms which specify electronic travel documents - Specify software architecture of ISO and ICAO security mechanisms: authentication, secure messaging, BAC, EAC, SAC - Validate architecture and integration in the application global structure - Embedded Programming of security mechanisms - Supervise tests and anomalies corrections==>Generic implementations for all applications: - Optimized native implementation of API BER TLV module in order to manage data encapsulations - Implement a new mechanism for secret key diversification in chips (Patent filed) ==>Integration and validation of RFID communication module: - Integrate RFID module in architecture of ID Business Unit applications - Set up communication tests as defined in ISO 14443 norm - Validate RFID interface on ISO/ICAO test bench - Supervise the RFID validation of all Business Unit products by specialized laboratories Show less