Business Associate

• Jul 2022 - Present

Working closely with the Founders and C-Level, I directly helped to: - Establish the HR department and structure, create policies and processes, implement an HRIS, book interviews with candidates and assist in the recruitment process. - Handled financial tasks such as invoicing and bookkeeping, as well as procurement tasks. - Travel Management, organized events and team building activities. - Led and co-led projects for funding, HR, office set-up, and tech needs. Working closely with the Founders and C-Level, I directly helped to: - Establish the HR department and structure, create policies and processes, implement an HRIS, book interviews with candidates and assist in the recruitment process. - Handled financial tasks such as invoicing and bookkeeping, as well as procurement tasks. - Travel Management, organized events and team building activities. - Led and co-led projects for funding, HR, office set-up, and tech needs.

Operations & Inventory Associate

• Aug 2021 - Jul 2022

- Incoming product counting and registry with Inbound App. - Thorough and constant inventory control, aiming to have a small percentage of Incidence Rate per order. - Order fulfillment, distribution, and grouping per zone to obtain a better delivery and completion time. - Incoming product counting and registry with Inbound App. - Thorough and constant inventory control, aiming to have a small percentage of Incidence Rate per order. - Order fulfillment, distribution, and grouping per zone to obtain a better delivery and completion time.

Sales Agent

• Nov 2019 - Jul 2021

Flyline Tele Sales & Services GmbH Subsidiary for British Airways. - Assigned markets: Latin America, Europe, UK and the US. - Preserve revenue streams by utilizing strong communication and negotiation skills. - Backoffice processes such as refunds, ticket reissues, modification of complex itineraries, passenger rerouting, and voucher issuance. Flyline Tele Sales & Services GmbH Subsidiary for British Airways. - Assigned markets: Latin America, Europe, UK and the US. - Preserve revenue streams by utilizing strong communication and negotiation skills. - Backoffice processes such as refunds, ticket reissues, modification of complex itineraries, passenger rerouting, and voucher issuance.

Junior Cabin Service Supervisor

• Mar 2018 - Apr 2019

- Responsible for the safety of all passengers on board the aircraft.- Assisted passengers, provided information, and handled concerns with care.- Followed airport and aircraft rules, and guidelines to achieve safety and success.

Flight Attendant

• Jan 2017 - Feb 2018

Service Team Leader

• Feb 2014 - Apr 2015

Reservations Sales Agent

• Sep 2013 - Jan 2014