Rodrigo de Ávila Hernández

Software Support Engineer at Ashley Ellis, Inc
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us****@****om
(386) 825-5501
Location
Orlando, Florida, United States, US

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Daniel Martins de Castro

O Rodrigo é uma pessoa sensata, possui um ótimo relacionamento com a equipe e é focado em seus resultados. Tem grande facilidade de aprendizado, é dinâmico e focado em resultados. Mostra-se um grande solucionador de problemas e multi-tarefas. Além disso é um ótimo amigo e ouvinte.

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Experience

    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Software Support Engineer
      • Oct 2022 - Present

      Designated to serve Osceola County, a Charter County and an administrative subdivision of the State of Florida, as an IT Software Support Specialist. Attributions: • Maintaining existing software applications to conform to changing user requirement. • Analyzing business practices to educate and assist users in utilizing systems to improve practices. • Providing user training on new or existing data application functions and data processing procedures. • Assisting users by… Show more Designated to serve Osceola County, a Charter County and an administrative subdivision of the State of Florida, as an IT Software Support Specialist. Attributions: • Maintaining existing software applications to conform to changing user requirement. • Analyzing business practices to educate and assist users in utilizing systems to improve practices. • Providing user training on new or existing data application functions and data processing procedures. • Assisting users by providing expert technical support in response to incidents pertaining to assigned applications. • Coordinating with vendors to provide vendor level support of applications as necessary. • Showing leadership and mentor less-experienced Software Support Engineers and report analysts. • Participating in projects as they pertain to the deployment. • Modification, update, or retirement of the application inventory. • Participating in planning sessions, evaluates impact of proposed changes. • Coordinating with county departments, collaborates with IT peers and provides subject matter expertise to the projects. • Participating in the deployment of new applications. • Modifications to current applications and the retirement of applications when necessary. Show less Designated to serve Osceola County, a Charter County and an administrative subdivision of the State of Florida, as an IT Software Support Specialist. Attributions: • Maintaining existing software applications to conform to changing user requirement. • Analyzing business practices to educate and assist users in utilizing systems to improve practices. • Providing user training on new or existing data application functions and data processing procedures. • Assisting users by… Show more Designated to serve Osceola County, a Charter County and an administrative subdivision of the State of Florida, as an IT Software Support Specialist. Attributions: • Maintaining existing software applications to conform to changing user requirement. • Analyzing business practices to educate and assist users in utilizing systems to improve practices. • Providing user training on new or existing data application functions and data processing procedures. • Assisting users by providing expert technical support in response to incidents pertaining to assigned applications. • Coordinating with vendors to provide vendor level support of applications as necessary. • Showing leadership and mentor less-experienced Software Support Engineers and report analysts. • Participating in projects as they pertain to the deployment. • Modification, update, or retirement of the application inventory. • Participating in planning sessions, evaluates impact of proposed changes. • Coordinating with county departments, collaborates with IT peers and provides subject matter expertise to the projects. • Participating in the deployment of new applications. • Modifications to current applications and the retirement of applications when necessary. Show less

    • Brazil
    • Software Development
    • 1 - 100 Employee
    • Full Stack Developer and SAP Business One Consultant
      • May 2018 - Aug 2022

      Golive Consultoria is a provider of business solutions and management software in the IT field, operating with two market-leading ERP systems in Brazil (SAP Business One and TOTVS Protheus). Golive also build great web applications and integrations between web apps and ERP systems. As Full Stack Developer, I've been working in: • Development of Back End applications (RESTful APIs) using Node.Js, Express and MongoDB. • Development of Front End applications using… Show more Golive Consultoria is a provider of business solutions and management software in the IT field, operating with two market-leading ERP systems in Brazil (SAP Business One and TOTVS Protheus). Golive also build great web applications and integrations between web apps and ERP systems. As Full Stack Developer, I've been working in: • Development of Back End applications (RESTful APIs) using Node.Js, Express and MongoDB. • Development of Front End applications using React.Js. • Web applications administration using Git, Heroku, Atlas MongoDB, Amazon AWS S3, SendGrid and ScaleGrid. As Consultant, implementing ERP systems, I worked in: • Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing, Sales, Contracts Management, Production, Resources, MRP and Taxes. • Training of key users making them able to use systems routines. • Documentation of enterprise processes for applying of systems controls. • ERP systems technical support. As Systems Analyst, I worked in: • Systems development, mainly using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin). • SAP Hana. • Crystal Report for SAP Business One. • Database objects: triggers, procedures, views, SAP Business One transactions. • Documentation of systems customizations and developments. Companies I worked for: • Revalore Coprocessamento e Engenharia do Meio Ambiente (Ambipar Group) - https://ambipar.com/usa/ambipar/#quem-somos • Greca Asfaltos - http://grecaasfaltos.com.br/institucional-essencia/ • Itambé - https://www.cimentoitambe.com.br/conheca-a-itambe/ • Wiser Educação - https://www.linkedin.com/company/wiser-educa%C3%A7%C3%A3o/about/ • SEBRAE PR - https://www.sebraepr.com.br/artigos/sobre-o-sebrae/ • IESDE Brasil - https://www.iesde.com.br/ Show less Golive Consultoria is a provider of business solutions and management software in the IT field, operating with two market-leading ERP systems in Brazil (SAP Business One and TOTVS Protheus). Golive also build great web applications and integrations between web apps and ERP systems. As Full Stack Developer, I've been working in: • Development of Back End applications (RESTful APIs) using Node.Js, Express and MongoDB. • Development of Front End applications using… Show more Golive Consultoria is a provider of business solutions and management software in the IT field, operating with two market-leading ERP systems in Brazil (SAP Business One and TOTVS Protheus). Golive also build great web applications and integrations between web apps and ERP systems. As Full Stack Developer, I've been working in: • Development of Back End applications (RESTful APIs) using Node.Js, Express and MongoDB. • Development of Front End applications using React.Js. • Web applications administration using Git, Heroku, Atlas MongoDB, Amazon AWS S3, SendGrid and ScaleGrid. As Consultant, implementing ERP systems, I worked in: • Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing, Sales, Contracts Management, Production, Resources, MRP and Taxes. • Training of key users making them able to use systems routines. • Documentation of enterprise processes for applying of systems controls. • ERP systems technical support. As Systems Analyst, I worked in: • Systems development, mainly using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin). • SAP Hana. • Crystal Report for SAP Business One. • Database objects: triggers, procedures, views, SAP Business One transactions. • Documentation of systems customizations and developments. Companies I worked for: • Revalore Coprocessamento e Engenharia do Meio Ambiente (Ambipar Group) - https://ambipar.com/usa/ambipar/#quem-somos • Greca Asfaltos - http://grecaasfaltos.com.br/institucional-essencia/ • Itambé - https://www.cimentoitambe.com.br/conheca-a-itambe/ • Wiser Educação - https://www.linkedin.com/company/wiser-educa%C3%A7%C3%A3o/about/ • SEBRAE PR - https://www.sebraepr.com.br/artigos/sobre-o-sebrae/ • IESDE Brasil - https://www.iesde.com.br/ Show less

    • Brazil
    • Software Development
    • 1 - 100 Employee
    • ERP Consultant and IT Systems Analyst
      • Mar 2017 - Apr 2018

      SMS Tecnologia da Informação is a company acting in the IT consulting market, specialized in TOTVS Systems ( https://www.totvs.com/sobre/ ). Through my work, many companies were able to develop improvements in their processes, controls and management. Companies I worked for: • Empalux - https://empalux.com.br/ • Prodiet Medical Nutrition - https://prodiet.com.br/sobre/ • SEBRAE PR - https://www.sebraepr.com.br/artigos/sobre-o-sebrae/ • Comfrio -… Show more SMS Tecnologia da Informação is a company acting in the IT consulting market, specialized in TOTVS Systems ( https://www.totvs.com/sobre/ ). Through my work, many companies were able to develop improvements in their processes, controls and management. Companies I worked for: • Empalux - https://empalux.com.br/ • Prodiet Medical Nutrition - https://prodiet.com.br/sobre/ • SEBRAE PR - https://www.sebraepr.com.br/artigos/sobre-o-sebrae/ • Comfrio - https://www.comfrio.com.br/quem-somos/ • Andali - http://www.andali.com.br/pt/quem-somos • Escriba Informática - https://escriba.com.br/conheca-a-escriba/ As Consultant, Implementing ERP systems, I worked in: • Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing, Sales, Contracts Management, Production and Taxes. • Training of key users making them able to use systems routines. • Documentation of enterprise processes for applying of systems controls. • ERP systems technical support. As Systems Analyst, I worked in: • Systems development, using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin). • Database objects: triggers, procedures and views. • Documentation of systems customizations and developments. Show less SMS Tecnologia da Informação is a company acting in the IT consulting market, specialized in TOTVS Systems ( https://www.totvs.com/sobre/ ). Through my work, many companies were able to develop improvements in their processes, controls and management. Companies I worked for: • Empalux - https://empalux.com.br/ • Prodiet Medical Nutrition - https://prodiet.com.br/sobre/ • SEBRAE PR - https://www.sebraepr.com.br/artigos/sobre-o-sebrae/ • Comfrio -… Show more SMS Tecnologia da Informação is a company acting in the IT consulting market, specialized in TOTVS Systems ( https://www.totvs.com/sobre/ ). Through my work, many companies were able to develop improvements in their processes, controls and management. Companies I worked for: • Empalux - https://empalux.com.br/ • Prodiet Medical Nutrition - https://prodiet.com.br/sobre/ • SEBRAE PR - https://www.sebraepr.com.br/artigos/sobre-o-sebrae/ • Comfrio - https://www.comfrio.com.br/quem-somos/ • Andali - http://www.andali.com.br/pt/quem-somos • Escriba Informática - https://escriba.com.br/conheca-a-escriba/ As Consultant, Implementing ERP systems, I worked in: • Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing, Sales, Contracts Management, Production and Taxes. • Training of key users making them able to use systems routines. • Documentation of enterprise processes for applying of systems controls. • ERP systems technical support. As Systems Analyst, I worked in: • Systems development, using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin). • Database objects: triggers, procedures and views. • Documentation of systems customizations and developments. Show less

    • Business Consulting and Services
    • 700 & Above Employee
    • ERP Consultant and IT Systems Analyst
      • May 2012 - Feb 2017

      SEBRAE PR is the Brazilian support system for micro and small companies, in the State of Paraná. Four times elected as one of the 150 best companies to work in Brazil, SEBRAE PR is one of the greatest knowledge sources for entrepreneurs. Working at SEBRAE PR was a constant learning about being part of a “backroom” team (IT) so that the team working with the client had the best possible performance through functional and accurate systems and reports. As Consultant, Implementing ERP… Show more SEBRAE PR is the Brazilian support system for micro and small companies, in the State of Paraná. Four times elected as one of the 150 best companies to work in Brazil, SEBRAE PR is one of the greatest knowledge sources for entrepreneurs. Working at SEBRAE PR was a constant learning about being part of a “backroom” team (IT) so that the team working with the client had the best possible performance through functional and accurate systems and reports. As Consultant, Implementing ERP systems, I worked in: • Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing, Sales, Contracts Management and Taxes. • Training of key users making them able to use systems routines. • Documentation of enterprise processes for applying of systems controls. • ERP systems technical support. As Systems Analyst, I worked in: • Systems development, using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin). • Database objects: triggers, procedures and views. • Documentation of systems customizations and developments. Show less SEBRAE PR is the Brazilian support system for micro and small companies, in the State of Paraná. Four times elected as one of the 150 best companies to work in Brazil, SEBRAE PR is one of the greatest knowledge sources for entrepreneurs. Working at SEBRAE PR was a constant learning about being part of a “backroom” team (IT) so that the team working with the client had the best possible performance through functional and accurate systems and reports. As Consultant, Implementing ERP… Show more SEBRAE PR is the Brazilian support system for micro and small companies, in the State of Paraná. Four times elected as one of the 150 best companies to work in Brazil, SEBRAE PR is one of the greatest knowledge sources for entrepreneurs. Working at SEBRAE PR was a constant learning about being part of a “backroom” team (IT) so that the team working with the client had the best possible performance through functional and accurate systems and reports. As Consultant, Implementing ERP systems, I worked in: • Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing, Sales, Contracts Management and Taxes. • Training of key users making them able to use systems routines. • Documentation of enterprise processes for applying of systems controls. • ERP systems technical support. As Systems Analyst, I worked in: • Systems development, using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin). • Database objects: triggers, procedures and views. • Documentation of systems customizations and developments. Show less

    • Brazil
    • Software Development
    • 700 & Above Employee
    • ERP Consultant and IT Systems Analyst
      • Feb 2011 - May 2012

      Totvs is the largest technology company in Brazil. It has a complete portfolio of systems and platforms for managing companies in 12 market segments, financial services and business performance solutions. At Totvs I contributed to systems implementation projects that led several companies to develop improvements in processes and business management. Companies I worked for: • Arotubi Brasil - http://www.arotubi.com.br/arotubibrasil_historia.htm • Futuragro -… Show more Totvs is the largest technology company in Brazil. It has a complete portfolio of systems and platforms for managing companies in 12 market segments, financial services and business performance solutions. At Totvs I contributed to systems implementation projects that led several companies to develop improvements in processes and business management. Companies I worked for: • Arotubi Brasil - http://www.arotubi.com.br/arotubibrasil_historia.htm • Futuragro - http://futuragro.com.br/futuragro/?link=futuragro • Seyconel Automação Industrial - https://seyconel.com.br/empresa/ • Autoamerica - https://www.autoamerica.com.br/quem-somos/ • Grupo Sentax - https://www.sentax.com.br/sobre-nos As Consultant, Implementing ERP systems, I worked in: • Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing and Sales. • Professor at TOTVS academy teaching business rules and systemic processes. • Training of key users making them able to use systems routines. • Documentation of enterprise processes for applying of systems controls. • ERP systems technical support. As Systems Analyst, I worked in: • Systems development, using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin). • Documentation of systems customizations and developments. • Maintenance on Microsoft SQL Server databases. Show less Totvs is the largest technology company in Brazil. It has a complete portfolio of systems and platforms for managing companies in 12 market segments, financial services and business performance solutions. At Totvs I contributed to systems implementation projects that led several companies to develop improvements in processes and business management. Companies I worked for: • Arotubi Brasil - http://www.arotubi.com.br/arotubibrasil_historia.htm • Futuragro -… Show more Totvs is the largest technology company in Brazil. It has a complete portfolio of systems and platforms for managing companies in 12 market segments, financial services and business performance solutions. At Totvs I contributed to systems implementation projects that led several companies to develop improvements in processes and business management. Companies I worked for: • Arotubi Brasil - http://www.arotubi.com.br/arotubibrasil_historia.htm • Futuragro - http://futuragro.com.br/futuragro/?link=futuragro • Seyconel Automação Industrial - https://seyconel.com.br/empresa/ • Autoamerica - https://www.autoamerica.com.br/quem-somos/ • Grupo Sentax - https://www.sentax.com.br/sobre-nos As Consultant, Implementing ERP systems, I worked in: • Implementation and specialized technical consultancy in ERP modules: Financial, Bank Integrations, Accounting, Fixed Assets, Inventory, Purchasing and Sales. • Professor at TOTVS academy teaching business rules and systemic processes. • Training of key users making them able to use systems routines. • Documentation of enterprise processes for applying of systems controls. • ERP systems technical support. As Systems Analyst, I worked in: • Systems development, using ADVPL (Advanced Protheus Language – xBase language derived from Clipper, Visual Objects and Fivewin). • Documentation of systems customizations and developments. • Maintenance on Microsoft SQL Server databases. Show less

    • Brazil
    • Strategic Management Services
    • 1 - 100 Employee
    • Delphi Developer
      • Jan 2008 - Feb 2011

      Habil Software is a specialist in the development of administrative-financial software for micro and small companies in Brazil. It contributes significantly with intelligent IT solutions for entrepreneurs in the Brazilian market. Through highlighting my work as a support analyst at Koinonia Software, I received an invitation from the owners of the company to become a member of the systems development team. As Delphi developer, I worked in: • Development of… Show more Habil Software is a specialist in the development of administrative-financial software for micro and small companies in Brazil. It contributes significantly with intelligent IT solutions for entrepreneurs in the Brazilian market. Through highlighting my work as a support analyst at Koinonia Software, I received an invitation from the owners of the company to become a member of the systems development team. As Delphi developer, I worked in: • Development of administrative-financial systems using Delphi. • Development of a system for generating results and statistics graphs. • Development of tools for the exclusive use of the Habil Software administrative team. • Development of administrative reports and income statement. • Firebird and Microsoft Access databases creation. • Structured Query Language (SQL). • Production of help files for Habil Software systems.

    • IT Systems Technical Support
      • Jan 2001 - Dec 2007

      Habil Software is a specialist in the development of administrative-financial software for micro and small companies in Brazil. It contributes significantly with intelligent IT solutions for entrepreneurs in the Brazilian market. I had the privilege of starting my career, at the age of 16, in this company and I cherish all the memories I have of my superiors and colleagues. For the quality of my work, many customers preferred to receive technical support through my service, and I have… Show more Habil Software is a specialist in the development of administrative-financial software for micro and small companies in Brazil. It contributes significantly with intelligent IT solutions for entrepreneurs in the Brazilian market. I had the privilege of starting my career, at the age of 16, in this company and I cherish all the memories I have of my superiors and colleagues. For the quality of my work, many customers preferred to receive technical support through my service, and I have this as a reason for great recognition. As Support Analyst, I worked in: • Specialized technical support and help desk. • Training of customers and users of the systems. • Training of new employees to serve customers. • Documentation of errors and their solution. • Production, recording and editing of video lessons and tutorials.

Education

  • Unicesumar - Curitiba
    Análise e Desenvolvimento de Sistemas, Tecnologia da Informação
    2014 - 2016
  • UTFPR - Pato Branco
    Tecnologia em Análise e Desenvolvimento de Sistemas, T.I.
    2006 - 2010

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