Rodrigo Penachio

Customer Technical Support Manager at Telefonica
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Contact Information
us****@****om
(386) 825-5501
Location
Madrid, Community of Madrid, Spain, ES
Languages
  • English Full professional proficiency
  • Spanish Full professional proficiency
  • Portuguese Native or bilingual proficiency
Skills

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Bio

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Credentials

  • CCDP
    Cisco
  • CCIP
    Cisco
  • CCNP
    Cisco

Experience

  • Telefónica
    • Spain
    • Telecommunications
    • 700 & Above Employee
    • Customer Technical Support Manager
      • May 2017 - Present

      Leading a team of specialists (CCIE and CCNP) which supports a 24x7 operation for B2B customers in EMEA and AMER, managing solutions from LAN to WAN: Switches, SDWAN, VPN MPLS and IPSec.From project perspective, great interaction with Post Sale Engineering participating actively on development customer´s solution as contributing with operation acknowledgment. Working hard nearby with technology team, participation on most FOA and product´s evaluation.From commercial perspective, interaction with Service Managers providing data, analysis, SLA reports and attend meetings with customers contributing to strategic decisions.

  • Vivo (Telefônica Brasil)
    • Brazil
    • Telecommunications
    • 700 & Above Employee
    • IP Operation Manager
      • Sep 2014 - May 2017

    • Network Coordinator
      • Mar 2012 - Sep 2014

  • Telefónica
    • Spain
    • Telecommunications
    • 700 & Above Employee
    • Network Specialist
      • Jul 2009 - Mar 2012

    • Network Consultant
      • Dec 2005 - Jul 2009

    • Network Coordinator
      • May 2002 - Dec 2005

  • Medidata Informática S/A
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Analyst
      • Feb 2001 - May 2002

  • Citi
    • United States
    • Financial Services
    • 700 & Above Employee
    • Trainee
      • Mar 2000 - Feb 2001

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