Director of Sales

• Jun 2022 - Present

Catering Manager

• Sep 2021 - Jun 2022

Excited to help bring 1927 S’mores into your special day & events! Lets make your event be the talk of the town with gourmet S’mores!

General Manager

• May 2021 - Aug 2021

Flagship Store Manager

• Nov 2020 - May 2021

Flagship Store Manager

• Oct 2019 - Nov 2020

• Maintained and supervised merchandising & inventory standards both on the sales floor, TOMS Café, and in the retail stockroom. • Delegated and supervised employee AORs both at the management and associate levels, tailored them to passions and talents. • Managed all aspects of performance and development of the store management to encourage professional growth. • Managed recruitment, hiring, promotion and disciplinary process for all store employees. • Implementing & encouraging a learning and exciting culture within the store. • Coached staff on TOMS policies and procedures, including Loss Prevention, clienteling, and product knowledge. • Executed plans to drive key performance indicators for both educational purposes and to maximize profitability. • Instilled a customer first and solution-based mindset for new managers. • Inspire a collaborative environment between my store & our HQ partners. • Worked with Human Resources and communicated their presence and messages when needed.

Assistant Store Manager

• Sep 2018 - Oct 2019

• Effectively perform operational functions: opens and closes the store, register, and back office management procedures. • Coached and celebrated associates on sales goals, loyalty, customer responses during weekly and monthly reviews. • Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance. • Used our Flagship store standards to lead the sales, visual, and stock teams for everyday business and for corporate visits. • Monitor Inventory levels and communicate discrepancies to General Manager. Made appropriate corrections in a timely fashion to help OMNI thrive. • Assistant Manager in another store in Dallas, balancing my responsibilities between both, one high volume and one low volume. • Able to speak to all aspects of the business, with a focus on operations, conversion. • Cultivated an exciting and inspiring workplace through store events, store Instagram, and our nonprofit fundraisers.

Customer Service Area Supervisor

• Jul 2015 - Sep 2018

-Leading store day to day operations, driving a sales, credit, and hospitality culture within associates.-Responded to customer and associate issues quickly and efficiently. -Successfully screened and hired applicants for all positions in the store. -Proficient in scheduling and payroll, including cutting costs while keeping the store staffed. -Improved sales through merchandising the sales floor, inventory and omni-channel fulfillment.-Evaluated and directed associates who led orientation and hiring process at store level.-Passed Cash Office weekly audits and improved store results based off of company standards.-Educated associates and leadership team on all levels of new and current policies and procedures.

Part Time Supervisor

• Jun 2015 - Jun 2017

Responsibilities included serving as point of contact and first responder for all customer issues. Facilitated new hire orientations, equipping staff with the knowledge of Kohl's and our business. Serve on the Customer Service staff, aiding customers with a variety of questions, issues and other inquires. Crossed trained in many areas of Kohl's, including OMNI channel operations and customer service.Supervised OMNI “Ship from Store” & “Buy Online Pick Up in Store” programs at a store level. Encouraged staff team to partake in Kohl’s “Associates in Action” service events within the local community.

Advisor

• 2013 - May 2017

-Oversaw the development and creation of this award winning student organization. -Hired and trained executive team to be top leaders in the organization and community -Created and maintained social media outlets including websites, social media and newsletters that reached 400+ annually. -Developed nationally recognized events from start to finish. -Researched and instilled the needs of the community into our organization to better serve our clients. -Currently sit as Graduate Advisor and point of conflict for escalated conflicts within the organization.

Counselor

• Aug 2011 - Mar 2015

-Served as a Staff Scout to successfully hire on qualified candidates for seasonal positions. -Co & solo led groups of 7-9 children ranging from 5th grade through middle school.-Enriched the camp experience by developing programs that taught lasting outcomes like self-confidence, problem solving skills and communication. -Spoke on behalf of the organization at major events, and on national media outlets for fundraising efforts.-Organized and led camp travel ensuring staff and children get to and from camp safely, including international travel.

Staff Scout

• 2014 - 2015

Met, trained and networked with top THCF employers. Screened and sought out outstanding employees for the THCF camps.Represented the THCF at various job and professional events throughout the year.