TCC Member

• Mar 2023 - Present

Director of Development and Outreach

• Aug 2022 - Present

Selected to conduct financial sector research and organize events at campuses across the country. Coordinated bi-weekly conferences with over 1,500 participants and planned our speaker panels and networking sessions to develop knowledge and expertise in the financial sector. Selected to conduct financial sector research and organize events at campuses across the country. Coordinated bi-weekly conferences with over 1,500 participants and planned our speaker panels and networking sessions to develop knowledge and expertise in the financial sector.

Airbnb Manager

• May 2018 - Present

Administered and managed reservations for international guests coming to the property. Compliance with property rules to avoid damages or claims. Manage 24/7 customer service, which resulted in a perfect 5-star guest rating, increasing bookings by 15%. Collaboration with cleaning companies to ensure property hygiene while maintaining excellence and luxury. Administered and managed reservations for international guests coming to the property. Compliance with property rules to avoid damages or claims. Manage 24/7 customer service, which resulted in a perfect 5-star guest rating, increasing bookings by 15%. Collaboration with cleaning companies to ensure property hygiene while maintaining excellence and luxury.

Customer Experience Associate

• Sep 2022 - Jan 2023

Approached customers and oversaw their queries generating a pleasant experience on our site increasing customer satisfaction rating. Managed customer queries and complaints ensuring a memorable experience and customer satisfaction. I directed and managed inbound calls, to guide customers through the process of buying and selling tickets as well as developed the ability to work under pressure while managing complaints. Approached customers and oversaw their queries generating a pleasant experience on our site increasing customer satisfaction rating. Managed customer queries and complaints ensuring a memorable experience and customer satisfaction. I directed and managed inbound calls, to guide customers through the process of buying and selling tickets as well as developed the ability to work under pressure while managing complaints.