Experience

Rooster Teeth

• United States
• Movies, Videos, and Sound
• 200 - 300 Employee

• Customer Service Manager

  • Oct 2021 - Present



Shippo

• United States
• Software Development
• 100 - 200 Employee

• Senior Product Support Team Lead

  • Aug 2021 - Oct 2021

• Product Support Team Lead

  • Feb 2020 - Aug 2021

• Customer Service Representative

  • Apr 2019 - Feb 2020



Jackson Hewitt Tax Service Inc.

• United States
• Financial Services
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2019 - Apr 2019

  Assist with day-to-day problems that Jackson Hewitt franchise may have. Answer about 40 calls a day mostly dealing with technical issues. Encourage callers to answer surveys to improve quality, while documenting all interactions. Assist with day-to-day problems that Jackson Hewitt franchise may have. Answer about 40 calls a day mostly dealing with technical issues. Encourage callers to answer surveys to improve quality, while documenting all interactions.



Trusource Labs

• Tier 2

  • Dec 2017 - Oct 2018

  I expanded my networking knowledge when joining eero, an innovative mesh networking router.Achieved perfect quality score within the first months of working there. Handled all customerrequests varying from pre sales, to troubleshooting devices, to assisting other agents with theirresolutions.

• Customer Service Representative

  • Jan 2016 - Dec 2017

  Preform troubleshooting and resolved various problems on the Business and Enterprise side ofDropbox. Improved my communication and leadership skills, as well as my technological andwritten technique. Outstanding achiever within months of hiring, and trusted to work withcompanies such as Facebook, Dow Jones, NBC, and mor



Invenio Solutions

• Business Sales Representative

  • Jan 2015 - Jan 2016

  Outbound sales calls (call center) in a competitive market, selling telecommunications for Spectrum Charter Business. Top Salesman in my training class, I was able to strengthen my communication skills and go beyond expectations. I do a minimum of 150 calls a day and have over 1:30 of talk time every day. 2 Outbound sales calls (call center) in a competitive market, selling telecommunications for Spectrum Charter Business. Top Salesman in my training class, I was able to strengthen my communication skills and go beyond expectations. I do a minimum of 150 calls a day and have over 1:30 of talk time every day. 2



Invenio Solutions Inc.

• United States
• Advertising Services
• 100 - 200 Employee

• Business Sales Representative

  • 2015 - 2016



TLMOS

• Excecutive Assistant

  • May 2013 - Aug 2015

  TLMOS is a logistics company that deal with a large amount of transporting and storing industrial material for other businesses. Some of my responsibilities included: Data entry, call answering, health and safety form updating, making an internal organization chart, clients’ inventory, etc. TLMOS is a logistics company that deal with a large amount of transporting and storing industrial material for other businesses. Some of my responsibilities included: Data entry, call answering, health and safety form updating, making an internal organization chart, clients’ inventory, etc.



Anahuac University

• Universidad Anáhuac; Prospective Students (Mexico)

  • Jan 2013 - Jan 2015

  Answering calls, file archiving, data entry, leader, speaker and event organizer are what I did the most. Answering calls, file archiving, data entry, leader, speaker and event organizer are what I did the most.



Alumni Society

• Event coordinator/organizer and social media manager

  • Jan 2013 - Jan 2014

  To ensure total satisfaction with the university and major, a group of students form a society which main goal is to make student life better in any way possible. Along with other alumni societies we were able to have the biggest concert the University has ever had for the 50th Anniversary with Enrique Iglesias as the main star. To ensure total satisfaction with the university and major, a group of students form a society which main goal is to make student life better in any way possible. Along with other alumni societies we were able to have the biggest concert the University has ever had for the 50th Anniversary with Enrique Iglesias as the main star.