Experience

Grupo Pasquí Costa Rica

• 1 - 100 Employee

• COO

  • Feb 2023 - Present

  San Jose, Costa Rica To develop and execute a comprehensive strategy that aligns technology initiatives with the overall goals and objectives of our organization. I oversee the technology and project departments, setting the strategic direction and ensuring the successful implementation of technology solutions to drive our business growth and efficiency. I assess our organization's technology needs, identify opportunities for innovation and improvement, and develop a roadmap to guide our technology investments and… Show more To develop and execute a comprehensive strategy that aligns technology initiatives with the overall goals and objectives of our organization. I oversee the technology and project departments, setting the strategic direction and ensuring the successful implementation of technology solutions to drive our business growth and efficiency. I assess our organization's technology needs, identify opportunities for innovation and improvement, and develop a roadmap to guide our technology investments and projects. I also oversee project management activities, ensuring that our projects are delivered on time, within budget, and meet our quality standards. My role requires strong leadership, strategic thinking, and the ability to leverage technology to enhance our operational effectiveness, streamline processes, and ultimately drive our organizational success. Show less



BAC

• Costa Rica
• Banking
• 700 & Above Employee

• Information Technology Operations Manager

  • Mar 2015 - Jun 2022

  Montes de Oca, San Jose, Costa Rica Role: Responsible for the entire Costa Rica IT Operation of the BAC Credomatic Financial Group. More than 2000 Servers, 115 engineers plus 75 outsourcing, 300 KW and 1.000 m2 Data Center that support the entire BAC operation. Achievements: • Improve the Up Time of the services from 97%, to 99,95% and surpass every year increasing goal in the last 5 periods, allowing for better customer experience and productivity. • Team Structure Reengineering and adopting the Agile Methodology to… Show more Role: Responsible for the entire Costa Rica IT Operation of the BAC Credomatic Financial Group. More than 2000 Servers, 115 engineers plus 75 outsourcing, 300 KW and 1.000 m2 Data Center that support the entire BAC operation. Achievements: • Improve the Up Time of the services from 97%, to 99,95% and surpass every year increasing goal in the last 5 periods, allowing for better customer experience and productivity. • Team Structure Reengineering and adopting the Agile Methodology to change the Leadership balance from Hierarchy to Collaborative Teams to empower employees increasing productivity, motivation, and results. • Incorporate the Root Cause Analysis philosophy into the organization DNA, decreasing the most common incidents by 25% in two years. • Outsource some of the general IT Services, to improve the time to market by 18% and the customer satisfaction by 27% (NPS) focusing internal people on innovation, automation and process control

• Operations, Systems & Productivity Manager

  • Jan 2011 - Mar 2015

  San José, Montes de Oca Role: Lead a team of 16 engineers dedicated to innovate, build prototypes, processes and new products. Software developed to fix problems and modeling of products and services. Project implementation around the company. Manage the Lab and the Shop of the Innovation System. Achievements: • Automation of the credit card delivery process, from routes, handhelds to actual delivery, formalization of the paper work. Reduced 80% of human activities reducing also usual mistakes common in manual… Show more Role: Lead a team of 16 engineers dedicated to innovate, build prototypes, processes and new products. Software developed to fix problems and modeling of products and services. Project implementation around the company. Manage the Lab and the Shop of the Innovation System. Achievements: • Automation of the credit card delivery process, from routes, handhelds to actual delivery, formalization of the paper work. Reduced 80% of human activities reducing also usual mistakes common in manual processes. • Implementation of a mobile branch, a brand-new sales channel with 70.000 new customers the first year • Develop of a new system to serve customers on branches reducing 63% of the time at the front office and on 85% at the back office of the Pareto services.

• Operations Manager

  • Sep 2007 - Jan 2011

  Curridabat, San Jose, Costa Rica Operations Manager / Credomatic Costa Rica. Role: Administer the credit card process from the customer requirement to delivery. Design, analysis, control and assurance of the back-end process. $6.3 million annual budget responsibility. • Business Intelligence: gather and analyze data from sales processes to develop business cases and strategies. • Delivery: logistics ensure business goals of delivery and time to costumer, using the personnel and the outsourcing mix cost… Show more Operations Manager / Credomatic Costa Rica. Role: Administer the credit card process from the customer requirement to delivery. Design, analysis, control and assurance of the back-end process. $6.3 million annual budget responsibility. • Business Intelligence: gather and analyze data from sales processes to develop business cases and strategies. • Delivery: logistics ensure business goals of delivery and time to costumer, using the personnel and the outsourcing mix cost effectively. Achievements: • Reduce 75% of paper usage and improve the time to customer on 47% by the automation of the process. • Reduce 66% of the card inventory, improve the cards delivery from 61% in less than 5 days to 89%. • Develop an automated routes system to improve the waiting time of the cards from 2 weeks to 4 days. • Evaluator of the Pellas Excellence Award based on Malcolm Baldrich Quality Award Methodology. Honduras and Nicaragua 2010

• Black Belt

  • May 2006 - Sep 2007

  Costa Rica Role: Managing Six Sigma and Lean Manufacturing projects. Applying the DMAIC methodology on business problems to improve productivity. • Manage Regional (Central America) project teams • Develop new products and business strategies and methodologies. Achievements: Regional Projects 1. Changing the software development process from 113 steps to a 43 flexible, based on complexity, savings of $6.3 million a year on Central America. 2. Business Intelligence using the “Clustering… Show more Role: Managing Six Sigma and Lean Manufacturing projects. Applying the DMAIC methodology on business problems to improve productivity. • Manage Regional (Central America) project teams • Develop new products and business strategies and methodologies. Achievements: Regional Projects 1. Changing the software development process from 113 steps to a 43 flexible, based on complexity, savings of $6.3 million a year on Central America. 2. Business Intelligence using the “Clustering Analysis” to make association between customers and focus to them with specific marketing strategies, increase sales $1.7 million on Costa Rica site

• IT Project Manager

  • Aug 2005 - May 2006

  Costa Rica Role: Define and Managing IT related projects. Establish a base to control IT Management indicators generating and controlling new projects to improve productivity. Budget Control including operations, Networking and Telecommunications, Support, and Software Development. Achievement: Change the manual help desk department to an outsourcing process with a variety of KPI’s (Key Performance Indicators) ITIL Based.

• Datacenter Supervisor

  • Jul 2003 - Aug 2005

  Costa Rica Role: Plan all the operative tasks on the computer center. Primary Responsibility: Administrate, the resources including equipment and personnel to comply with the productions tasks as maintenance, and production process both Credomatic and BAC San José. Achievement: Improve the process time in a 33% with big savings on personnel and time to customer. Improve the system up time from 96% to 99,9%.



ITT Industries (UK)

• 1 - 100 Employee

• Engineering Specialist

  • 2000 - 2004

  Costa Rica Supervisor de proceso productivo de 8 lineas de producciòn de switches para diferentes aplicaciones. Aseguraba la entrega de los productos en el plazo indicado y con las condiciones de calidad especificadas.



Alimer

• Operations Manager

  • 1998 - 2001

  Costa Rica Encargado del area de producciòn, nuevos productos y planificaciones de la produccion. Asegurar que el costo del producto, su calidad y el proceso estuviera acorde a las especificaciones. Incorporar mejoras a los productos y los procesos.