Rodolfo Silva
Presales Consultant at SKURIO- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Juliene Gonzalez
Rodolfo is a very qualified professional, fast to take action and wise to resolve the problems. In spite i have worked so many years ago with him at Dell, I was impressed with his performance and availability to help his peers. I learnt a lot with him.
Andy Grzess
Attention to detail and a remarkable ability to research new technologies made Rodolfo a great asset to have in our team in AlienVault. I was working very close with Rodolfo in a high-pressure technical presales environment and was happy that we always could count on him. I am happy to see Rodolfo progressing in his career, and wish him all the best for his future.
Juliene Gonzalez
Rodolfo is a very qualified professional, fast to take action and wise to resolve the problems. In spite i have worked so many years ago with him at Dell, I was impressed with his performance and availability to help his peers. I learnt a lot with him.
Andy Grzess
Attention to detail and a remarkable ability to research new technologies made Rodolfo a great asset to have in our team in AlienVault. I was working very close with Rodolfo in a high-pressure technical presales environment and was happy that we always could count on him. I am happy to see Rodolfo progressing in his career, and wish him all the best for his future.
Juliene Gonzalez
Rodolfo is a very qualified professional, fast to take action and wise to resolve the problems. In spite i have worked so many years ago with him at Dell, I was impressed with his performance and availability to help his peers. I learnt a lot with him.
Andy Grzess
Attention to detail and a remarkable ability to research new technologies made Rodolfo a great asset to have in our team in AlienVault. I was working very close with Rodolfo in a high-pressure technical presales environment and was happy that we always could count on him. I am happy to see Rodolfo progressing in his career, and wish him all the best for his future.
Juliene Gonzalez
Rodolfo is a very qualified professional, fast to take action and wise to resolve the problems. In spite i have worked so many years ago with him at Dell, I was impressed with his performance and availability to help his peers. I learnt a lot with him.
Andy Grzess
Attention to detail and a remarkable ability to research new technologies made Rodolfo a great asset to have in our team in AlienVault. I was working very close with Rodolfo in a high-pressure technical presales environment and was happy that we always could count on him. I am happy to see Rodolfo progressing in his career, and wish him all the best for his future.
Credentials
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ViPR SRM 3.x Storage Resource Management (E22-265)
EMCMay, 2014- Sep, 2024 -
CompTIA Certified Technical Trainer (CTT+)
CompTIADec, 2013- Sep, 2024 -
EMC Backup Recovery - Avamar Specialist (E20-598)
EMCAug, 2013- Sep, 2024 -
EMC Backup Recovery - NetWorker Specialist (E20-597)
EMCApr, 2013- Sep, 2024 -
EMC Data Domain Deduplication, Backup and Recovery Exam (E22-290)
EMCJan, 2013- Sep, 2024 -
EMCISA (E10-001)
EMCDec, 2012- Sep, 2024 -
Brocade Certified Administrator (BCFA)
Brocade -
LPIC-1
Linux Professional Institute -
LPIC-2
Linux Professional Institute -
SNIA SCSP
SNIA
Experience
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SKURIO
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Presales Consultant
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Nov 2021 - Present
● Working with the global sales team demonstrating and scoping Skurio DRP (Digital Risk Protection) products for direct, MSP and MSSP customers. ● Helping customers with deployments, new projects and current operations, advising in how to succeed with the solution. ● Participating in projects with MSSP's in how to offer new services using Skurio products and helping them to scale and troubleshoot current deployments. ● Interacting with product engineering to identify new bugs and features based in customers reports and feedback's. ● First local engineer outside UK, helping to grow the market in AMER region. Show less
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Product Operations Manager
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May 2021 - Nov 2021
● Managing the Product Operation team responsible to ensure the quality of services delivered to Crawlera/SPM customers.● Developed metrics and dashboard to measure the QoS delivered to customers● Created monitors/alerts to proactively act when problems occur in the service QoS.● Owing the incident resolution end-to-end, being responsible to communicate internally and externally how the incidents were handled until the resolution● Working on RCA (Root Cause Analysis) to fix the issue avoiding recurrence. Show less
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Enterprise Solutions Engineer
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Aug 2019 - May 2021
● Helping the Crawlera sales team on lead qualifications, scoping, estimations and product demonstrations for enterprise customers.● Engaging with customers during trials and POC’s, aligning expectations and guiding the project to success.● Helping the product team with customers' feedback on problems and bugs and also creating feature requests for product enhancements.● Being the L2 for the support team on escalations regarding research to bypass antibot solutions.● Working with the infrastructure team on capacity planning for proxies in different regions.● Extracting data from different data sources to have insights in how the customers are using the product and make decisions based on it.● Working with the newly created Customer Success team helping them to get data from different platforms in order to create the customer journey. Show less
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AlienVault
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United States
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Computer and Network Security
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1 - 100 Employee
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Sales Solutions Engineer
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Oct 2017 - Dec 2018
● Working closely with the EMEA sales team demonstrating and scoping AlienVault products (USM Appliance/USM Anywhere) for both direct and MSSP customers. ● Helping customers with deployments, new projects and current operations, advising in how to succeed with the solution. ● Participating in projects with MSSP's in how to offer new services using AlienVault products and helping them to scale and troubleshoot current deployments. ● Interacting with product engineering to identify new bugs and features based in customers reports and feedback's. ● First local engineer in Australia. Move to Sydney for 3 months to open the new APAC office. Hired and trained 2 new engineers to continue the work in the region. Show less
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EMC
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United States
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Biotechnology
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1 - 100 Employee
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Senior Solutions Engineer
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Aug 2016 - Oct 2017
● Member of the Dell EMC Enterprise Hybrid Cloud engineering team, providing a VMware Cloud platform for the project development.● Collaborating closely with developers (DevOps) providing platforms to deliver the automation framework for the Enterprise Hybrid Cloud product into the Dell EMC VxRack (SDDC), VxRail, VxBlock solutions.● Acting as the technical reference for the backup architecture design, integrating EMC Legato Networker, EMC Avamar and EMC Data Domain into the Virtustream Cloud platform.● Cross functional global teams working using Agile and SCRUM methodologies. Show less
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Enterprise Technical Support Engineer
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Jun 2015 - Jul 2016
● Managing the integration between the host and the storage, Including HBAs, Multipathing software, SAN connectivity and SYMMETRIX (DMX, VMAX and VMAX3) management softwares.● SYMMETRIX Administration and troubleshooting using SYMCLI, SMC and Unisphere for VMAX.● Implementing & troubleshooting SYMMETRIX local/remote Replication and migrations techniques using SRDF, Timefinder, Open Replicator and FLM.● Implementing and troubleshooting of EMC SRA “Storage Replication Adapter” for VMware Site Recovery Manager “SRM”.● Implementing and troubleshooting of EMC VSI “Virtual Storage Integrator” product suite.● Troubleshooting EMC Powerpath issues. Show less
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Technical Instructor
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Dec 2012 - Jun 2015
● Teaching EMC Data Protection and Availability Division (DPAD) courses to customers in Latin America. Courses delivered in Brazilian Portuguese and Spanish.● BRS courses include Avamar, Datadomain, Networker, Watch4Net and ViPR SRM.
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Dell
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IT Services and IT Consulting
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1 - 100 Employee
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Enterprise Technical Support Storage Senior Analyst
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Jul 2010 - Nov 2012
● Supporting all the Dell storage systems, backup software's and backup libraries sold by Dell in Brazil, which include Dell EMC Clarrion(AX and CX), Dell Power Vault (MD 3xxx,TL2000, TL4000, ML6000), Dell Equallogic PS Series and Dell Compellent. The support works 24x7 by phone trough a 0800 hotline. ● Helping the customer to troubleshooting their environment and find out the issue. Dispatching hardware parts when the issue is related to it. ● Escalate the issue to the L3 support engineering when necessary. The L3 support is locate in USA. ● Working with field team in new environment installations when needed. Show less
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Storage Administrator
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Nov 2009 - Jul 2010
● Working as L2 support on the IBM Storage environment. IBM Storage team supports clients around the work and also IBM itself. ● Main activities: LUN creation, LUN masking, Switch zoning, capacity plaining, storage replications, install new storage boxes, troubleshooting storage issues. ● The Storage Team support client environments using the ITIL concept, using incidents and change tickets to report problems and execute changes on the environment. ● Work scheduled outside of regular working hours. Show less
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Application Management Analyst
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Nov 2008 - Nov 2009
● Working as support technical leader on the Dell EBI Brazil team. Dell EBI generate reports to business partners and directly to Michael Dell. ● Supporting and monitoring all the ETL jobs of the Dell Data Warehouse, using Control - M (job scheduler), Teradata Database, Abinitio, BMC Remedy for trouble tickets. ● Supporting other team members with technical questions and doubts on how to handle issues in the environment and how to interact with other teams to get the issue fixed. Providing status reports to managers and directors on high severity trouble tickets. ● Working with teams located on United States, India, Malaysia, EMEA using the follow the sun model (FTS). ● Work scheduled outside of regular working hours (on-call). Show less
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Terra Networks
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Brazil
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Financial Services
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1 - 100 Employee
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Storage Administrator & System Administrator
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Nov 2005 - Nov 2008
● Support for the mail system (on Linux), more than 8,000,000 mailboxes with up to 5Gb quotas, summing a total 22Tb of data as of December 2006. ● Support for the Storage infrastructure, in SAN and NAS environments, on EMC and NetApp platforms, with a total raw disk capacity of about 180Tb raw disk space as of December 2006. ● Administrate the backup platform, using StorageTek SUN L700 with the software Veritas NetBackup 5.1. ● Monitoring and operation of all servers of the ISP(Linux, Windows, FreeBSD and Solaris). More than 1400 servers located in Data Centers at Brazil and Miami/USA. ● Monitoring the systems with the softwares What's Up and Big Brother. Given tickets to solve problems using IBM Lotus Notes software. ● Working with teams located around Latin America as well México, Argentina, Peru, Chile, and United States. ● Operation 24x7. Experience with 99.9 to 99.999% availability systems. Show less
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Education
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2004 - 2013
Unisinos
Bachelor's degree, Information Security
Community
