Rodolfo De Castro Garcia

Systems Analyst at Interatell
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Contact Information
us****@****om
(386) 825-5501
Location
Campinas, São Paulo, Brazil, BR
Languages
  • Portuguese Native or bilingual proficiency
  • English Professional working proficiency
  • Espanhol Full professional proficiency
Skills

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Credentials

  • Sitemas de gravação
    Sumus Gestão de Telecom
    Apr, 2016
    - Nov, 2024
  • NICE Air & Engage Platform – Omnichannel Recording​​​​​
    NICE inContact
    May, 2015
    - Nov, 2024
  • ITIL FOUNDATION
    EXIN
    Nov, 2014
    - Nov, 2024
  • SIP Essentials
    Avaya
    Jan, 2014
    - Nov, 2024
  • Avaya Call Management System Administration
    Avaya
    Nov, 2013
    - Nov, 2024
  • CMS Report Fundamentals
    Avaya
    Sep, 2013
    - Nov, 2024
  • Avaya Aura Management Tools
    Avaya
    Jul, 2013
    - Nov, 2024
  • System Platform Installation for CM R6.0
    Avaya
    May, 2013
    - Nov, 2024
  • Panduit Certified Installer - PCI
    Panduit
    Apr, 2014
    - Nov, 2024

Experience

  • Interatell
    • Brazil
    • Information Technology & Services
    • 1 - 100 Employee
    • Systems Analyst
      • Aug 2017 - Present

      Administration of the entire Telecom area of ​​the ZURICH Seguros Brasil company websites. Participation in the listing of all ZURICH Brasil branches from IPO Avaya to Cisco CUCM (PMO). Administration of the entire Telecom area of ​​the ZURICH Seguros Brasil company websites. Participation in the listing of all ZURICH Brasil branches from IPO Avaya to Cisco CUCM (PMO).

  • DDS Telecomunicações Ltda
    • Brazil
    • Information Technology & Services
    • 300 - 400 Employee
    • Telecom Analyst
      • Dec 2016 - Jul 2017

      Activities within Orbitall Client, DDS CTIBAR, AWS, Avaya administration and deployment activity. Activities within Orbitall Client, DDS CTIBAR, AWS, Avaya administration and deployment activity.

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Infrastructure Analyst
      • May 2014 - Sep 2016

      Activities within Itaú Unibanco's Mogi-Mirim Technology Center, administration and management of the Data Center and site-to-site infrastructure. Local and long-distance infrastructure with Tier 3 redundant capacity components. - Responsible for the team that contains 26 technicians. - Participation in the implementation project, processes and procedures that will support the operation of the Data Center. - Participation in documentation development and training of operation teams. - Implementation and administration of all Telecom area, Definit-Avaya (DAC), S8800; CMS-AVAYA (DAC Data Monitoring System), R16.2, R16.1, R15, R14; CTI ESS System Manager Session Manager System platform - Demand control, services, changes and incidents, systems with processing integration via SharePoint. - Management and on-site inspection of activities related to support and implementations of Telecom operators, Servers, Storages, logical and physical infrastructure services, as described below: ** SDH and sub-racks, DWDM, Metro Ethernet, Clear Channel (PPP), Backbone MPLS, Datacom alignment and delivery. ** Structured cabling and standardization (CAT5 and CAT6 UTP, Fiber, Twinax GBIC). ** Interconnects and mirroring Racks, EDGE Servers, Furukawa Patch Panel and Internal Optical Distributor (DIO), Storage EMC Symmetrix VMAX, IBM System Storage. All environment in IP telephony Show less

  • Avaya
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Telecommunications Analyst
      • May 2012 - May 2014

      Implementation and administration of the entire Telecom area of ​​Campinas Technological Center of Itaú Unibanco, Participation in the implementation project, processes and procedures that will support the operation of the Data Center. Definit-Avaya (DAC), S8800; CMS-AVAYA (DAC Data Monitoring System), R16.2, R16.1, R15, R14; CTI ESS System Manager Session Manager System platform All environment in IP telephony. Implementation and administration of the entire Telecom area of ​​Campinas Technological Center of Itaú Unibanco, Participation in the implementation project, processes and procedures that will support the operation of the Data Center. Definit-Avaya (DAC), S8800; CMS-AVAYA (DAC Data Monitoring System), R16.2, R16.1, R15, R14; CTI ESS System Manager Session Manager System platform All environment in IP telephony.

  • S-TEC Systems
    • Sao Paulo Area, Brazil
    • Telecommunications Analyst
      • Sep 2011 - May 2012

      Implementation and administration of all Telecom area of ​​Campinas Technological Center of Itaú Unibanco, Definit-Avaya (DAC), S8800; CMS-AVAYA (DAC Data Monitoring System), R16.2, R16.1, R15, R14; CTI ESS System Manager Session Manager System platform All environment in IP telephony. Implementation and administration of all Telecom area of ​​Campinas Technological Center of Itaú Unibanco, Definit-Avaya (DAC), S8800; CMS-AVAYA (DAC Data Monitoring System), R16.2, R16.1, R15, R14; CTI ESS System Manager Session Manager System platform All environment in IP telephony.

  • DEDIC-GPTI
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Telecommunications Analyst
      • Apr 2010 - Aug 2011

      Operated and managed the entire Telecom area of ​​the Londrina Definit-Avaya (DAC) S8730 site; CMS-AVAYA (DAC Data Monitoring System), R16.1, R15, R14; CTI; BCMR (DAC Data Monitoring System); IPO 500 - Avaya (DAC); All environment in IP telephony. Operated and managed the entire Telecom area of ​​the Londrina Definit-Avaya (DAC) S8730 site; CMS-AVAYA (DAC Data Monitoring System), R16.1, R15, R14; CTI; BCMR (DAC Data Monitoring System); IPO 500 - Avaya (DAC); All environment in IP telephony.

Education

  • Gama Filho University
    Higher, Telecommunication Technology
    2000 - 2003
  • Electra Technical School
    High School, Systems and Telecommunications Networks
    1996 - 1999

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