Rodolfo López Castro
Senior Consultant, Microsoft Dynamics 365 Consulting at TTEC Digital- Claim this Profile
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Bio
Credentials
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PL-600: Microsoft Power Platform Solution Architect
MicrosoftDec, 2022- Nov, 2024 -
Microsoft Certified: Power Platform Fundamentals
MicrosoftNov, 2021- Nov, 2024 -
Microsoft Certified: Dynamics 365 Fundamentals
MicrosoftMay, 2021- Nov, 2024 -
Microsoft Certified: Power Platform Developer Associate
MicrosoftFeb, 2022- Nov, 2024 -
Microsoft Certified: Power Platform Functional Consultant Associate
MicrosoftFeb, 2022- Nov, 2024 -
Microsoft Certified: Power Platform App Maker Associate
MicrosoftJan, 2022- Nov, 2024
Experience
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TTEC Digital
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Consultant, Microsoft Dynamics 365 Consulting
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Sep 2022 - Present
Develop sustainable business relationships with clients, gaining increased knowledge of their needs and challenges to implement effective solutions through Avtex offerings Present project vision, architecture, and strategy to clients while driving transformation and innovation in medium-large client organizations Assist business development with project requirements; Develop related estimates and aids in completing the Scope of Work (SOW) Demonstrate concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account Conduct related needs analysis and gathers client requirements; Successfully install, configure, deploy, customize, and test solutions for multiple clients Demonstrate leadership responsibilities on projects of various sizes, for example, may assist the team manager with project identification and assignment as needed; Ensure consultants are aware of timelines associated with assigned tasks Follow industry technology trends through self-study and formal training and share that knowledge internally and externally via white papers, blog posts, and social media Show less
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Tridius
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United States
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Information Technology & Services
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1 - 100 Employee
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Microsoft Dynamics 365 and Power Platform Consultant
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Nov 2021 - Present
Primary Duties & Responsibilities • Collaborate with other software developers, business analysts, software architects and IT professionals to implement Microsoft Dynamics 365 solutions. • Work with the project team to gather the business and functional requirements, by scoping defining, and prioritizing requirements. • Mapping functional requirements to Dynamics product features and functionality. • Develop and maintain a platform roadmap • Understand and document requirements for configuring, testing and launching a case management solution. • Work with Architect and Developers to transform new requirements into design and implementation. • Customize the system to meet the business needs of the company • Integrate existing systems and services into the Dynamics architecture • Assist with deployment and provisioning activities • Participate and/or lead workflow and design reviews with business leaders and provide • productive feedback and solutions • Create end-user documentation and provide end-user training • Supports testing cycles (UAT, regression, system) Show less
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Tero
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Uruguay
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IT Services and IT Consulting
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1 - 100 Employee
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Dynamics 365 Senior Consultant
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May 2021 - Mar 2022
• Customize and configure Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service and Marketing based on requirements. • Built a website for recruiters to display information from Dynamics CRM using React and ASP.Net CORE. • Develop JavaScripts, Workflows, and Plugins to process events within Dynamics 365 based on customers interaction • Work with Dynamics 365 solutions to move our changes across different environments. • Work with Microsoft Power Automate, Power Apps, Power BI, among other products and services. • Fix issues within the Dynamics 365 and Power Platform products. Also, provide information about features and functionalities available to automate manual processes to save time and money. Show less
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Fiserv
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Dynamics CRM development engineer
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Nov 2019 - Nov 2021
• Designed and developed console applications to send emails or create activities in Dynamics CRM. Also created web services, SQL Jobs, plugins, and workflows activities based on customer’s requirements. • Created JavaScript logics and customized the Dynamics CRM user interface. • Worked with other teams to integrate Dynamics CRM with other applications. • Met with customer to collect requirements and provide feedback based on the Dynamics CRM functionality, how it works, any limitations and provide them alternatives to achieve their goals, among other tasks. Show less
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Tek Experts
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Microsoft Dynamics Premier Support Engineer
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Jan 2017 - Nov 2019
• Provided technical support to premier clients and partners to resolve issues related to Microsoft Dynamics CRM. Online and On-premises environments. • Integrated Dynamics CRM with different Microsoft products such as Exchange, Outlook, SharePoint, Power BI, etc. • Installed and configured my own Dynamics CRM servers to reproduce customer’s issues and work along with Dev team to identify defects in the code to fix them in future releases. • Responsible to assist and provide guidance to new engineers. Show less
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Banco Cathay
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Costa Rica
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Banking
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1 - 100 Employee
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Software developer
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Aug 2016 - Dec 2016
Designed web application for Human Resources Department at Cathay Bank using ASP.NET MVC 5 web application framework to automate several staffing processes. This as part of a University project. Designed web application for Human Resources Department at Cathay Bank using ASP.NET MVC 5 web application framework to automate several staffing processes. This as part of a University project.
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Education
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2013 - 2016
Universidad Nacional de Costa Rica
Bachelor degree in Information Systems Engineering, Computer Software Engineering
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