Rodney Dirksen
Customer Success Manager at LemonadeLXP- Claim this Profile
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Bio
Credentials
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BarSmarts
Pernod Ricard -
First Aid
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ProTect
AGLC -
Proserve
AGLC -
ReelFacts
AGLC
Experience
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LemonadeLXP
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Canada
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E-Learning Providers
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1 - 100 Employee
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Customer Success Manager
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Mar 2023 - Present
✍ Role particulars in development LemonadeLXP is an award-winning learning experience and digital adoption platform. The learning experience platform transforms corporate training into addictive game-based microlearning. Unlike gamification platforms that slap game tactics onto existing training content, LemonadeLXP morphs the entire learning experience into games, so employees learn through play. Using a unique combination of game-based learning, technology walkthroughs, role-play scenarios, and powerful analytics, LemonadeLXP offers a refreshing approach to corporate training that upskills remote and on-site employees faster. The digital adoption platform helps staff and customers learn to use any new tech your company is rolling out. Digital Academy allows you to quickly author a branded, searchable, WCAG AA-compliant online hub with technology walkthroughs, app simulations, and videos — no developers needed. Show less
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Stormboard
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Canada
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Jan 2019 - Sep 2022
-CSM portfolio of 300+ accounts including 30 focus & Enterprise accounts including Fortune 500 logos -Trusted Advisor to expansive portfolio. Conducts business reviews, demos, onboarding, adoption & retention -Problem Solver. No stone left unturned to pave paths forward in established partnerships. -Prove ROI, establish trust, drive engagement to promote growth. Organic upselling and growth follows. -Technically inclined. Work with IT circles to establish integrations, troubleshoot errors in configuration, and keep the platform within IS requirements Show less
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Assistant General Manager
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May 2016 - Dec 2018
🏆1st Wild Turkey’s “Behind The Barrel” Old Fashioned Competition 🥈 “2nd Best BBQ Restaurant” - Avenue Magazine 🥉“3rd Best Cocktail Bar” - Avenue Magazine . 🥇Additional accolades including Woodford Reserve’s “Manhattan Experience” Buffalo Trace’s “Mystery Migration” Patron’s “Patron Perfectionists” Belvedere’s “Best Bartender” Environment of creativity and mentorship lifting all within Have Mercy to equal, shared, or greater achievements. Iconic onsite events and day to day recognition as a must visit room for food & beverage Show less
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Crash Hotel
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Canada
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Hospitality
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1 - 100 Employee
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Bar Manager (Consultant)
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May 2018 - Jul 2018
Punched up the cocktail program, vendor contacts and event management in a short term contract to improve upon and grow customer loyalty Punched up the cocktail program, vendor contacts and event management in a short term contract to improve upon and grow customer loyalty
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Priority 1 Security
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United States
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Security and Investigations
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1 - 100 Employee
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Night Shift Supervisor
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Nov 2009 - Aug 2012
Oversaw and developed a team of 8 to follow company protocol ensuring SLA’s were met Remote troubleshooting of software and firmware issues resolved or creating a schedule for on site technicians to promptly address equipment failure Maintained a thorough and confidential filing system with all information on alarm triggers, steps taken, service calls, and up-to-date contact information with all clients. Remote onboarding & deployment executed for newly acquired accounts Oversaw and developed a team of 8 to follow company protocol ensuring SLA’s were met Remote troubleshooting of software and firmware issues resolved or creating a schedule for on site technicians to promptly address equipment failure Maintained a thorough and confidential filing system with all information on alarm triggers, steps taken, service calls, and up-to-date contact information with all clients. Remote onboarding & deployment executed for newly acquired accounts
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Nexopia.com
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Technology, Information and Internet
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Customer Success Manager
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Jun 2007 - Oct 2009
Developed, trained and created playbooks for over 100 online volunteers assisting in management of the online community Content creation; interviews, newsletters and community engagement growth milestones met. Interfaced with Ad partners and artist PR agencies Content moderation; investigation and actions taken against breach of TOS Quality assurance; Ensuring product launches adhered to brand and success of to market rollouts with a keen eye to detail In person events driving community engagement, merchandise and subscription sales Show less
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Community
