Experience

AMS Controls
• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee
• Technical Support Specialist

  • Aug 2017 - Present


Trane

• Germany
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Control Technician

  • 2012 - 2016

  Diagnosed issues with HVAC software applications/equipment and provided solutions reducing equipment down time. Provided engineering drawings for project managers of various sizes and scopes, leading to overall reduction in cost to projects. Created graphics for HVAC systems which provided customers new and/or updated existing graphics. Installed HVAC system controls, including equipment checkout, documentation, and programming. Trained customers on their HVAC systems and provided continued training support via phone and VPN access. Show less



C&C

• Colombia
• Information Services

• Control Technician

  • 2011 - 2012

  Diagnosed issues with HVAC software applications/equipment and provided solutions reducing equipment down time. Created graphics for HVAC systems which provided customers new and/or updated existing graphics. Installed HVAC system controls, including equipment checkout, documentation, and programming. Trained customers on their HVAC systems and provided continued training support via phone and VPN access. Diagnosed issues with HVAC software applications/equipment and provided solutions reducing equipment down time. Created graphics for HVAC systems which provided customers new and/or updated existing graphics. Installed HVAC system controls, including equipment checkout, documentation, and programming. Trained customers on their HVAC systems and provided continued training support via phone and VPN access.



Johnson Controls

• Ireland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Control Technician

  • 2007 - 2011

  Diagnosed issues with HVAC software applications/equipment and provided solutions reducing equipment down time. Created graphics for HVAC systems which provided customers new and/or updated existing graphics. Installed HVAC system controls, including equipment checkout, documentation, and programming. Trained customers on their HVAC systems and provided continued training support via phone and VPN access. Diagnosed issues with HVAC software applications/equipment and provided solutions reducing equipment down time. Created graphics for HVAC systems which provided customers new and/or updated existing graphics. Installed HVAC system controls, including equipment checkout, documentation, and programming. Trained customers on their HVAC systems and provided continued training support via phone and VPN access.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Electronic Technician

  • 1997 - 2007

  Maintained, troubleshot, and repaired of AIMS MK XII IFF Systems and associated equipment. Recognized system expert in IFF while deployed on USS Nimitz. Named Battle Force Intermediate Maintenance Activity for carrier battle group while deployed in 2003. Assisted in troubleshooting and repair of IFF systems on USS Bridge and USS Rodney M Davis, reducing equipment down time and increasing battle group functionality. Supervised work center of eight sailors, ensuring work schedules, watch standing, maintenance plans were completed through quality assurance. Managed the installation and maintenance of the USS Carr’s SNAP computer system, the ship’s non-automated supply system. Experienced with Navy’s training tracking program. Provided training and support to USS Carr and USS Nimitz with the program increasing the implementation of this program. Augmented to a combined joint task force in Djibouti, Africa. Various duties during this assignment including ensuring secure communications to the Joint Operations compound, Helo operations, and a humanitarian mission providing a water well to a village north of Garissa, Kenya. Qualified instructor and served as student coordinator while at TSC Great Lakes, providing training, discipline, and any additional support for sailors in training for the Advanced Technical Training courses. Ensured civilian contracts within Advanced Technical Training schoolhouse were fulfilled through tool audits, quality assurance checks and instructor evaluations, increasing customer satisfaction as represented in outgoing student surveys. Demonstrated commitment and attention to detail through various awards such as Joint Unit Commendations, Navy Achievement Medals, Letters of Appreciation, and the Surface Warfare pin. Show less