Experience

NC Healthcare

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Mar 2023 - Present



Medical-Locums Group

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Aug 2021 - Feb 2023



Volkswagen Financial Services

• Germany
• Financial Services
• 700 & Above Employee

• • Jun 2020 - Dec 2020

  Performing and responding to a high volume of incoming calls within company guidelines and procedures.Providing a first contact point, to handle the administration of cases via direct telephone contact, email and/or written correspondence.Ensure clarity and understanding of a customers’ requirement by providing proactive customer service, with excellent industry and product knowledge.Negotiating payment and charges with customers within agreed authority levels throughout their agreement; particularly at the end of their agreement.Account analysis and rectification using your initiative and negotiation skillsAccurately updating relevant systems with details of account activity.Monitoring, diarising and completing daily administration tasks.Working within agreed authority levels taking ownership of the issue but referring to higher authority when required. Show less

• • Jan 2020 - Jun 2020

  Responding to dealer enquiries by phone and emailValidating customer documentation for proposals details when received Dealing with a variety of administration tasks which require to be completed to service level Proactive in following up quoted business with retailers by chasing dealers at the activation stage Maintaining levels of understanding of the FCA regulation to ensure I can fulfil the role



Debit Finance Collections

• Milton Keynes, England, United Kingdom

• Customer Service Consultant

  • Jan 2019 - Jan 2020

  Updating and entering information for customer and clients onto the system Running for reports for customers Processing and balancing payments at the end of each day Investigating problems and queries with other departments and liaising with clients on behalf of customers Corresponding with customers and clients through telephone, email and post Training new employees Keeping track of funds owing and sending reminders to customers Handling escalations daily and de-escalating conflicts To make both customers and clients always feel welcome whilst delivering fantastic service Take phone enquires and direct customers to the correct department Personally, deal with any complaints of queries that may arise Show less



Ralph Lauren

• United States
• Apparel & Fashion
• 700 & Above Employee

• Cashier

  • Jul 2018 - Nov 2018



TOPSHOP TOPMAN

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Advisor

  • Aug 2017 - Jul 2018