Experience

Semper Valens Solutions

• United States
• Information Services
• 1 - 100 Employee

• iApp/SKL/ACES/TKL (iSAT) Help Desk Technician

  • Feb 2023 - Oct 2023

  Sierra Vista, Arizona, United States Duties, Accomplishments and Related Skills: Maintained a Secret security clearance Answered calls in support of the Warfighter ACES/SKL/TKL mission areas; performing software and hardware troubleshooting of planning workstations and modern fill devices Provided help desk support for all supported applications via phone/email Provided the front-end and mid-level Tier 2 support for call resolution and track the trouble tickets using BMC Remedy ticketing system until a resolution is… Show more Duties, Accomplishments and Related Skills: Maintained a Secret security clearance Answered calls in support of the Warfighter ACES/SKL/TKL mission areas; performing software and hardware troubleshooting of planning workstations and modern fill devices Provided help desk support for all supported applications via phone/email Provided the front-end and mid-level Tier 2 support for call resolution and track the trouble tickets using BMC Remedy ticketing system until a resolution is provided to the customer Analyzed ticketing database to determine if the problem was previously reported Diagnosed client technical issues and implement the steps found in available resources to resolve field user issues. Forwarded problems as appropriate to the Tier 3 level support for problem resolution Logged all calls, the time of each call, the caller's identification, the nature of problem, and the disposition of the call for Tier 2 and Tier 3 escalation in ticketing system

• KMI Integration Technician

  • Jul 2022 - Feb 2023

  Fort Huachuca, Arizona Duties, Accomplishments and Related Skills: Maintained a Secret security clearance Maintained access to classified networks with zero incidents Set program goals and establish priorities to support the organizational mission Implemented validated software and hardware changes to AKMS and KMI platforms as requested by authorized Government staff Documented and recorded maintenance actions using Share Point, Excel, and other data systems to monitor customer support while… Show more Duties, Accomplishments and Related Skills: Maintained a Secret security clearance Maintained access to classified networks with zero incidents Set program goals and establish priorities to support the organizational mission Implemented validated software and hardware changes to AKMS and KMI platforms as requested by authorized Government staff Documented and recorded maintenance actions using Share Point, Excel, and other data systems to monitor customer support while facilitating fielding and transition of new equipment Guided COMSEC account managers through the process of assembling and configuring the KMI Client Node Executed required data conversion scripts while checking to ensure that the transition was fully successful prior to terminating the transition call Performed telephonic installation and replacement of outdated hardware Developed weekly reports and briefings on program status in the required database Configured and installed KG-250X



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Operations Supervisor

  • Mar 2020 - Mar 2022

  United States Duties, Accomplishments and Related Skills: Maintained a Secret security clearance Instilled morale, while managing the welfare, training, discipline, and safety of over 54 subordinate staff Supervised and prepared work schedules for direct reports engaged in the installation, operation, and organization level maintenance of multichannel and tropospheric scatter radio systems Developed standing operating procedures (SOP) and develop training programs for operators to ensure… Show more Duties, Accomplishments and Related Skills: Maintained a Secret security clearance Instilled morale, while managing the welfare, training, discipline, and safety of over 54 subordinate staff Supervised and prepared work schedules for direct reports engaged in the installation, operation, and organization level maintenance of multichannel and tropospheric scatter radio systems Developed standing operating procedures (SOP) and develop training programs for operators to ensure technical competency Supervised and performed management and administrative duties related to personnel, network operations, and logistics Coordinated the execution of all schools, weapon ranges, and pre-deployment training for unit assigned personnel Monitored data networks for vulnerabilities as an acting Systems Administrator Briefed training objectives and course of action plans to platoon level staff during weekly training meetings Planned work schedules and organized task loads for 54 subordinate staff Evaluated and interpreted valuable information gathered from subordinates and relayed information to chain of command for task tracking Maintained all trend reports and tracked the status of work completions using Microsoft Suite software Established network infrastructures by installing and configuring data, voice, and messaging assets for end users on Unclassified, Secret, and Joint DOD networks, which enabled end users to communicate across the network domain during all operations Trained Soldiers to effectively relay secure messages using tactical communication systems Conducted monthly evaluations for three Soldiers on promotion potential Provided assistance and resources to subordinates and peers, building confidence and resiliency Designated by proper authority to be responsible for the receipt, transport, accountability, safeguard, and destruction of COMSEC material

• Transportation Coordinator

  • Mar 2017 - Oct 2021

  United States Duties, Accomplishments and Related Skills: Maintained a Secret security clearance Executed duties as a Transportation Coordinators Automated Information for Movement System (TC-AIMS) operator for the organization; ensured the accuracy of all dimension and configuration data for unit assigned equipment prior to mode of travel Created travel vouchers for Soldiers executing missions abroad utilizing Defense Travel System Inspected 20 and 40 foot shipping containers for damage and… Show more Duties, Accomplishments and Related Skills: Maintained a Secret security clearance Executed duties as a Transportation Coordinators Automated Information for Movement System (TC-AIMS) operator for the organization; ensured the accuracy of all dimension and configuration data for unit assigned equipment prior to mode of travel Created travel vouchers for Soldiers executing missions abroad utilizing Defense Travel System Inspected 20 and 40 foot shipping containers for damage and serviceability as a Container Certification Officer Executed duties as a Unit Movement Officer (UMO); streamlined tactical movements for 54 Soldiers, 25 vehicles, 10 Satellite terminals, 10 power generators, 8 shipping containers, and 54 weapons throughout the US and internationally abroad Spearheaded movement operations for the organization; ensured all personnel, equipment, and containers were in compliance with US Customs standards

• Multi-Channel Transmission Systems Operator-Maintainer

  • Nov 2013 - Mar 2017

  United States Duties, Accomplishments and Related Skills: Maintained a Secret security clearance Provided on-site end-user support, telecom installation, maintenance, and repairs to a wide variety of telecommunications' systems and tactical radio assets Maintained personal assigned property in excess of $2 million dollars Analyzed technical problems with equipment and advised higher level staff on solutions through operational guidance and procedures Provided technical assistance to satellite… Show more Duties, Accomplishments and Related Skills: Maintained a Secret security clearance Provided on-site end-user support, telecom installation, maintenance, and repairs to a wide variety of telecommunications' systems and tactical radio assets Maintained personal assigned property in excess of $2 million dollars Analyzed technical problems with equipment and advised higher level staff on solutions through operational guidance and procedures Provided technical assistance to satellite and communication systems to resolve network connectivity issues Installed Cat5e and fiber optic cable to enhance network infrastructures Resolved complex trouble tickets consisting of Layer 1 and Layer 2 connectivity issues to printers, computers, and mobile devices Created user accounts and performed password reset procedures using Active Directory Operated and performed inventories, maintenance checks, and services on unit assigned equipment



Randstad USA

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Temporary Associate

  • Mar 2013 - Jul 2013

  Smyrna, Tennessee, United States Duties, Accomplishments and Related Skills: Performed vehicle assembly production at Nissan Manufacturer using robot technology



Gerresheimer Glass, Inc.

• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Material Handler

  • Oct 2012 - Mar 2013

  Peachtree City, Georgia, United States Duties, Accomplishments and Related Skills: Ensured a failure -free production run in relation to material supply and removal outside of the clean room Pulled product for all manufacturing operations, processed computer transactions Transferred products to the offsite warehouse and maintained inventory control for four months using 26 ft Box Truck Executed tasks such as forklift operating, warehousing and shipping, billing and labeling, and stocking



Grede Holdings LLC

• United States
• Machinery Manufacturing
• 200 - 300 Employee

• Injection Molding Operator

  • Aug 2011 - Oct 2012

  Marion, Alabama, United States Duties, Accomplishments and Related Skills: Processed steel cast manifolds and conducted all related tasks for steel processing such as grinding and finishing Completed quality control inspections on all finished products



PERRY COUNTY CORRECTIONAL CENTER

• United States
• Hospitals and Health Care

• Correctional Officer

  • Sep 2009 - Aug 2011

  Uniontown, Alabama, United States Duties, Accomplishments and Related Skills: Enforced rules and policies within the prison Inspected facilities to ensure that they meet security and safety standards Patrolled and visually inspected units, yards, buildings, prisoners, prisoner property and clothing, to ensure the welfare, safety and security Maintained visual surveillance of grounds by foot and from a rover vehicle Complied with security procedures for keys, equipment, and supplies Operated control rooms… Show more Duties, Accomplishments and Related Skills: Enforced rules and policies within the prison Inspected facilities to ensure that they meet security and safety standards Patrolled and visually inspected units, yards, buildings, prisoners, prisoner property and clothing, to ensure the welfare, safety and security Maintained visual surveillance of grounds by foot and from a rover vehicle Complied with security procedures for keys, equipment, and supplies Operated control rooms, monitored and maintained gates, cameras, alarms, and video terminals, operated control panels in response to audio and visual cues and requests by staff Conducted daily roll call for 640 inmates and periodic search and seizures of contraband Monitored the activities of 640 inmates 22 prison staff Investigated reports of misconduct and rights violations by Prison staff and/or inmates Utilized surveillance technology and the Inmate Jail Management System to monitor and record phone conversations, electronic transmissions, and random surveillance footage review Directed law enforcement officials with information derived through information gathering for administrative and disciplinary actions Maintained weapons qualification obtained through National Rifleman Assocation (NRA) on Glock 22 .40 caliber handgun Responded quickly to all altercations and mishaps to maintain the safety of officers and public Show less



RACON

• South Africa
• Construction
• 1 - 100 Employee

• Heavy Equipment Operator

  • Jan 2006 - Sep 2009

  Greater Tuscaloosa Area Operated heavy machinery and road work equipment such as articulated dump trucks and packers on a regular basis Perform oil/fluid/grease checks on assigned equipment daily