Experience

Rand Mutual - RMA

• South Africa
• Insurance
• 300 - 400 Employee

• Key Account Specialist

  • Jun 2023 - Present



Bryte Insurance Company Limited

• South Africa
• Insurance
• 400 - 500 Employee

• Key Individual

  • Mar 2022 - Jul 2023

• Team Manager Retentions

  • 2022 - Jul 2023

  Manages and overseeing all customer retention activities. Improving customer satisfaction by fulling customer needs and retaining them via process improvement plans and efficient reporting.

• Tied Agent Team Leader

  • 2019 - Jul 2023

  Coordinates a sales team of tied agents. Providing all necessary resources to enable agents reach their individual targets by contributing to the team target and growth of the entire organization. Agents working under supervision, all their work is supervised by me.Scheduling regular meetings to identify training gaps, scheduling coaching and one on ones with agents.



Fullserve Services Pty LTD

• South Africa
• Facilities Services
• 1 - 100 Employee

• Branch Operations Manager

  • 2018 - Jul 2023

  Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and to achieve peak performance levels. Evaluating employee performance and providing feedback and coaching as needed. Assisting in setting up coaching documents, sales scripts, and objection handling scripts. Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and to achieve peak performance levels. Evaluating employee performance and providing feedback and coaching as needed. Assisting in setting up coaching documents, sales scripts, and objection handling scripts.



Hollard Insurance

• South Africa
• Insurance
• 700 & Above Employee

• Account Manager

  • 2017 - Jul 2023

  Operating as the lead point of contact for all matters specific to my brokers portfolio. Building and maintaining strong, long-lasting broker relationships, ensuring that all brokers are active and generating revenue. Communicates broker needs and demands to my company.Forecasts and tracks broker account metrics, broker sales figures, identifying gap in product knowledge and giving necessary training. Generating sales for broker portfolio to reach the company’s set target. Develop and implement marketing plans that will outperform competitor strategies. Promote and market our client and its solutions to brokers to influence the sale of our products. Support and implement sales strategy and business plan for the brokers. Managing and solving conflicts with brokers. Show less

• Telesales Representative

  • 2013 - Jul 2023

  Selling and upselling of funeral, legal and life policies. Ensuring conversationon leads are met, ensuring all policies sold by me are compliant, assistingcustomers with existing policy queries, working individually and as a team toachieve monthly targets set as well as assisting team members to achieveindividual targets by coaching.