Rodney Farmer

Information Technology Help Desk Manager at Caelum Research Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Bio

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Credentials

  • CompTia Network +
    CompTIA
    Dec, 2013
    - Nov, 2024
  • CompTia A+
    CompTIA
    Nov, 2013
    - Nov, 2024
  • CompTia Security +
    CompTIA
    Dec, 2010
    - Nov, 2024

Experience

  • Caelum Research Corporation
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Help Desk Manager
      • Jul 2022 - Present

  • 22nd Century Technologies Inc.
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Help Desk Manager
      • Oct 2021 - Jul 2022

  • Vista Defense Technologies, LLC
    • Bagram, Afghanistan
    • Site Lead
      • Dec 2017 - Mar 2022

  • IP Network Solutions
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Site Manager – Help Desk
      • Oct 2013 - Mar 2022

      · Maintain electronic helpdesk SharePoint database. · Resolve complete range of problems within the scope of a help desk and refer problems requiring highly specialized expertise to the appropriate specialist. · Troubleshoot basic connectivity/account problems. · Add, delete, manage, and review user accounts, access, and logins and recommend suspension or termination of accounts IAW local policies. · Upon approval, remove inactive accounts. · Remove/disable all default, guest, and service accounts in information system/network devices and rename admin accounts per local network policy/customer guidance. · Use separate accounts for privileged level and general user access. Maintain updated patches on desktop PCs. · Install and maintain software/ hardware on PCs. · Install new products/equipment (e.g. printer, laptops, and servers). · Control current versions - future releases of applications and operating system software.

  • Vista International Operations
    • Computer and Network Security
    • 1 - 100 Employee
    • Computer Systems Support Specialist III
      • Apr 2011 - Oct 2013

      The lone Information Management Officer (IMO) for the 401st Army Field Support Battalion at logistics Task Force Shindand, Afghinistan. I support over 100 users at this location. Responsible for PXE imaging of multiple manufactures workstations for use on the U.S. Army AFGHAN domain. Install, troubleshoot, configure and repair software issues for Windows XP, and windows 7 OS; as well as Microsoft Office 2000-2007. Troubleshoot and resolve network connectivity issues at the desktop level. Install workstations, printers, VOIP, digital senders, and switches to the local domains as required spanning over classified and unclassified networks covering 3 enclaves.

  • Unisys
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Regional Manager
      • 1984 - 2010

    • Regional Manager
      • 1984 - 2010

Education

  • Capitol College
    Certificate of Electronic Technologies, Electrical, Electronic and Communications Engineering Technology/Technician
    1984 - 1984

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