Experience

Flock Safety

• United States
• Public Safety
• 400 - 500 Employee

• Product Manager - Fleet & Delivery

  • Dec 2022 - Present

  Atlanta Metropolitan Area

• Product Manager - Delivery

  • May 2022 - Dec 2022

  Atlanta Metropolitan Area



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager of Product Owners

  • Oct 2020 - May 2022

  Atlanta, Georgia, United States

• Senior Product Owner, NextGen POS

  • Nov 2019 - May 2021

  Atlanta, Georgia, United States Product responsibilities include B2B android-based app, B2B APIs, & K8s cluster architecture. • Responsible for NCR's Hospitality NextGen POS solution from a product-perspective, including ~70 engineers and 12 Product Owners \ Analysts, spanning 3 countries \ timezones. • Reimagining the POS on a modern tech stack, including a K8s deployment model to meet the fast-paced demands of restaurant tech. • Pilots are set to launch the solution in Q4 2020.

• Senior Product Owner, Mobile Pay

  • Apr 2020 - Feb 2021

  Product responsibilities include B2C web-based app, as well as several B2B APIs. • Signed up to tackle a 30/60/90 day COVID challenge, to launch a contactless way to pay for food at restaurants. • Flexed my consumer-engagement and newly-found API-based skills to successfully launch ncrpay.com in just 30 days. • Continuing to iterate the product, and plugged deeply into the sales, implementations, & support processes, while running the mobile pay team to stay ahead of the needs the… Show more Product responsibilities include B2C web-based app, as well as several B2B APIs. • Signed up to tackle a 30/60/90 day COVID challenge, to launch a contactless way to pay for food at restaurants. • Flexed my consumer-engagement and newly-found API-based skills to successfully launch ncrpay.com in just 30 days. • Continuing to iterate the product, and plugged deeply into the sales, implementations, & support processes, while running the mobile pay team to stay ahead of the needs the market demands during this time.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Product Owner, BSP Menu

  • Dec 2018 - Nov 2019

  Atlanta, Georgia Product responsibilities included B2C web-based app, as well as several B2B APIs. • Built a 5-person team into 3 effective 7-person scrum-sprinting teams in the first 60 days. • Responsible for execution and launching the products, while helping define the roadmap of a 2-part solution including a web-based Menu Management system, as well as a user-friendly platform-based micro-service architecture API. • End-user personas that used these products included restaurant owners, as well as… Show more Product responsibilities included B2C web-based app, as well as several B2B APIs. • Built a 5-person team into 3 effective 7-person scrum-sprinting teams in the first 60 days. • Responsible for execution and launching the products, while helping define the roadmap of a 2-part solution including a web-based Menu Management system, as well as a user-friendly platform-based micro-service architecture API. • End-user personas that used these products included restaurant owners, as well as 3rd party delivery engineers to consume the API. • Lead 2 Product Owners to ultimately take over and run the solution. • Product is live in production, and used by major brands and partners like Burger King, Red Robin, Uber, Doordash, and Grubhub.

• Senior Product Owner, Consumer Engagements

  • May 2015 - Nov 2019

  Midtown, Atlanta, GA Product responsibilities included 3 separate B2C native apps. (iPhone, iPad, Android) • Practicing lean startup methodologies to maximize value and minimize effort, with a data-driven approach to launch consumer-facing (B2C) products that act as a 1-stop shop for ordering, rewards, and orchestrates a solicitation of NPS customer feedback • Owned creating a cookie-cutter process for Small/Medium businesses to follow to strategically penetrate the SMB market and extend the reach of my… Show more Product responsibilities included 3 separate B2C native apps. (iPhone, iPad, Android) • Practicing lean startup methodologies to maximize value and minimize effort, with a data-driven approach to launch consumer-facing (B2C) products that act as a 1-stop shop for ordering, rewards, and orchestrates a solicitation of NPS customer feedback • Owned creating a cookie-cutter process for Small/Medium businesses to follow to strategically penetrate the SMB market and extend the reach of my team’s product • Defining, executing, driving, and communicating on platform roadmap of epic-level requirements for both internal & external senior executive stakeholders • Responsible for 3 world-class engineering scrum teams & 1 team of UI/UX designers, including 3 direct reports, over mobile & web front-ends, and a cloud-based back-end solution using Agile methodologies • Leader of the top innovation team, from sales pitch, to attracting resources, to executing on innovative ideas, & winning major account deals based on forward-thinking impressions

• Mobile iOS Product Owner

  • Mar 2014 - May 2015

  Midtown, Atlanta, GA Product responsibilities included a B2C native app. (iPhone) • Building & using analytics to help add science to decision-making using lean startup methodologies • Product visionary, working closely with UI/UX design teams to enhance existing mobile products as well as add a stand-alone self-ordering Kiosk product to NCR's Hospitality portfolio • Managed partner and customer relationships while executing on 3 direct projects on time with quality • Responsible for 15 world-wide… Show more Product responsibilities included a B2C native app. (iPhone) • Building & using analytics to help add science to decision-making using lean startup methodologies • Product visionary, working closely with UI/UX design teams to enhance existing mobile products as well as add a stand-alone self-ordering Kiosk product to NCR's Hospitality portfolio • Managed partner and customer relationships while executing on 3 direct projects on time with quality • Responsible for 15 world-wide eCommerce Apps that enable consumers to purchase food from restaurants

• Senior Consultant

  • Jan 2012 - Mar 2014

  Alpharetta, GA - Designed, owned & managed the Cinema mobile product Implementation process - Managed, branded, built, tested, distributed, published, & supported 11 custom-branded mobile & web-based consumer-facing (B2C) applications - Managed projects & people with a +1 attitude to meet success criteria & take them one step further - Identified waste, invented process, & influenced colleagues to follow for routine implementations



Radiant Systems Inc.

• IT Services and IT Consulting
• 300 - 400 Employee

• Senior Consultant

  • Dec 2011 - Dec 2011

• Systems Engineer

  • Sep 2011 - Nov 2011

  Alpharetta, GA - Drove the Headquarters product from a maintenance perspective by translating customer requests into Work Items - Wrote, Coded, Tested and Implemented Work Items for our Headquarters product

• Senior Support Technician

  • Sep 2010 - Aug 2011

• Support Technician II

  • Mar 2010 - Sep 2010

  Alpharetta, GA - Researched escalated issues, Managed support queues, Built diagrams & Trained co-workers on advanced products

• Support Technician I

  • Jun 2009 - Feb 2010

  Alpharetta, GA - Began with sponge-like approach, to soak-up global knowledge quickly while applying reverse engineering skills



McKenney's, Inc.

• United States
• Construction
• 1 - 100 Employee

• IT Speciailist Co-op

  • Jan 2006 - Aug 2008