Rodman von Heeren

Reservations & Revenue Manager at Hotel Continental Park - Luzern
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Contact Information
us****@****om
(386) 825-5501
Location
Lucerne Metropolitan Area, CH
Languages
  • Englisch Native or bilingual proficiency
  • Deutsch Native or bilingual proficiency
  • Spanisch Professional working proficiency
  • French Limited working proficiency
Skills

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Credentials

  • Revenue Manager
    European Centre for Revenue Management Education (ECRME)
    Mar, 2018
    - Nov, 2024
  • WSET Level 2 Award in Wines and Spirits (QCF)
    Wine & Spirit Education Trust (WSET)
    Feb, 2015
    - Nov, 2024
  • Certificate in Advanced English
    Cambridge University Press
    Nov, 2014
    - Nov, 2024
  • Passport to Business Travel
    Carlson Wagonlit Travel
    Jun, 2008
    - Nov, 2024
  • Eidg. Fähigkeitsausweis - Kaufmann E-Profil
    Kanton St. Gallen
    Jul, 2006
    - Nov, 2024
  • Business English Certificate
    Cambridge University Press
    Jan, 2006
    - Nov, 2024

Experience

  • Hotel Continental Park - Luzern
    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • Reservations & Revenue Manager
      • Dec 2019 - Present

      • Market Analysis / Data Analysis• Internal and external Revenue Reporting• Yield Management• Inventory Management• Distribution Management• Reservations Management• Deputy to the Front Office Manager in her absence• Support in Training of Apprentices

  • Mövenpick Hotels & Resorts
    • France
    • Hospitality
    • 700 & Above Employee
    • Revenue & Quality Coordinator
      • May 2018 - Nov 2019

      • Market Analysis / Data Analysis and preparation of statistics • Daily Revenue Reporting for Cluster• Deputy to the Cluster Director of Revenue during his absence• Online Reputation Management• Development, Implementation and Control of internal quality standards• Project Management in name of Cluster General Manager (i.e. CSR, Environmental Certification, internal and external audits)• Member of Duty Manager Team

  • Bellevue Palace Bern
    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • Event & Group Coordinator
      • Apr 2017 - Nov 2017

      • Event Sales• Event & Group Reservations• Organization and Execution of Events• Customer Care

  • Storchen Zürich
    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • Front Office Intern
      • Feb 2016 - Nov 2016

      • Reception• Reservations• Conciergerie

  • PALACE LUZERN
    • Chef de Rang
      • Aug 2015 - Sep 2015

      • In charge of own station• Wine selling• Execution of banquets

  • Bellevue Palace Bern
    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • Intern Waiter
      • Feb 2015 - Jul 2015

      • In charge of own station• Wine selling• Execution of banquets

  • Restaurant 1871
    • Kitchen Intern
      • Mar 2014 - Sep 2014

      • In charge of own station• supporting Garde manger, Pâtissier and Entremetier during production• support during catering events

  • Swiss Armed Forces
    • Armed Forces
    • 700 & Above Employee
    • Air Operator in a Peace Supporting Mission
      • Jun 2012 - Oct 2013

      • Recording and handling of passenger and cargo lists• Processing of flight enquiries of internal and external clients• Organization of extraordinary flights (VIP, emergency, supply)• Organization and booking of Welfare excursions

  • CWT
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Business Travel Consultant
      • Dec 2008 - Oct 2011

      • Client support by phone, by e-mail and directly• Handling of customer orders (visa, flight-, hotel-, car rental- and train bookings)• Fare calculations and establishing quotations

  • Suizandina Lodge & Restaurant
    • Chile
    • Travel Arrangements
    • 1 - 100 Employee
    • Internship
      • Mar 2011 - May 2011

      • Reception (client support, management of guests data)• Sales (quotation, support for travel agents)• Administration (room management, recruiting of interns, accounting)• Service (waiter und barman) / kitchen support• Tour guide

  • Fischer Papier AG
    • Sales Clerk
      • 2007 - 2008

      • Client support by phone and direct consulting • Purchassing of paper from European suppliers• Quotation management• Maintenance of client and price portfolios

Education

  • Schweizerische Hotelfachschule Luzern
    Graduate Hotel Manager, Company Management, Hospitality
    2013 - 2018

Community

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